During check-in, there was no specific introduction to the hotel facilities; only an information sheet was provided and we had to find out the rest ourselves. I asked to use the public onsen before checking in, but the onsen receptionist charged me for it. When I was about to pay, my friend asked if there was a charge even for guests staying here, and then we didn't have to pay. They thought it was my fault for not mentioning it, rather than the receptionist not asking us. The hotel's main entrance is strange and small. The entrance to the lobby is also very indirect. The elevator is very old, and the hot spring area feels outdated, like a massage parlor. From the photos, I thought the hotel was very large, but it's actually very small and many of the common areas are narrow. The restaurant on the third floor is not luxurious at all. From 1 PM to 4 PM is the peak check-in and check-out time, with staff constantly decorating and arranging, making it very crowded. We booked a family room for three adults with three futon beds, but when we got to the room, there were only two futons. When we called to request an additional futon, they asked for extra money. I told them we had booked a family room for three adults with three futons, and then they said it wasn't necessary to charge extra. They didn't even check our room type before asking for extra money. The room is strange; the balcony has a view of the doorways of other guests' rooms and the elevator.

房間很臭 有洗衣機間味道…..

Great location

Room nice and cozy , the hotspring is perfect

Wonderful Hot springs hotel

This is such a luxurious place to stay if you love the Japanese tatami room experience! Even though the hotel is right in the middle of Beitou, right next to the lovely Beitou Park, they do a magnificent job of making you feel you're in the middle of a forest somewhere, far from the city, when you're indoors. I loved having a soaking tub in my room as well as access to the beautiful public footbath (my favorite!) and gorgeous bathing areas, which are up high enough so that all you see out of the window are the tree tops. And the food! The summer kaiseki dinner was delicately flavored with light floral notes (and plenty of flowers as decoration), while the breakfast buffet was so good that I think I went back about six times! The Kagaya is a serene Japanese oasis right in the middle of greater Taipei - I hope to stay there again many times in the future.

非常好

今回2度目の宿泊でしたが、とても気持ちよく過ごすことができまた。

加賀屋の「看板」がありますので、和式の作法で丁寧に応対されます。現地台湾のスタッフの方でしたが、日本語も話され、安心して宿泊することが出来ました。謝謝。

踏入旅館就有入住日本旅社的感覺，只是腹地不大，空間感比較壓迫。大浴場白天景觀不錯。

good！！

The room was well kept and the view was exceptional. Staff was helpful. Great experience.

スタッフが皆さん親切で、いつでも快く対応していただきました。

掃除が行き届いた綺麗な部屋。冷蔵庫に小さなドリンクが数種類あり。大浴場で頂いたアイスバーが美味しかった。朝食は和食中心で特にお刺身が美味しかった。落ち着いた雰囲気で接客も丁寧だった。

I have been stayed in this hotel many times before. This time, The toilet was clean but has some bad smell. the living room has some smell as well. The whole suite was clean but just has some smell. Service was excellent. Food in the restaurant quality still keeping their stsndard..

房間需要update 了

What a gorgeous hotel! Great for a relaxing stay with hot springs.

服務極好、乾淨衛生、交通便利、溫泉非常棒

The overall experience is good and the foods are good as well except that the room rate is a bit too high that makes it less attractive to revisit.

This is my second visit to Kagaya Beitou, the first time was five years ago I’m very happy with the experience this time just like my first visit and the staffs took really good care with me and my family. Definitely will visit again!