One of the worst 5star hotels I ever seen. Bad food. Bad room. Bad staff.

The location were perfect.....but isent an email bcs my son forgot a bravialet and neakless, and i haven't got any feedback yet.

Perfect staying at canvas room were very clean staff at check-in very helpful

Nice Hotel with nice Rooms! Good Place to enjoy!

Horrible horrible breakfast - same menu everyday except for Indian section which also did not taste good. Our bedroom toilet was also getting clogged & flooding out but no one came in time to fix it, lived in a dirty bathroom for 3 days. The room service also did not clean the rooms properly, just made the bed & changed towels - nothing else. Bad experience overall, definitely not worth paying the price of a 4 star

It's not a five star ***** only 3*** Overall Aesthetics 1/10 Attention to detail 1/10 Amenities 1/10 Considerate and quality 1/10 Housekeeping 7/10 Members of the kitchen 5/10 Swimming pool --> disastrous 1/10 Life Guards: 9/10 Fitness 0/10 Managers 1/10 Personalised services 0/10 Room services 1/10 No consistency! Room quality 3/10 Dining experience 2/10 No quality of service Honorable gentleman Mr. Maher 🇪🇬 General manager 10/10 He was trained to carefully anticipate; attentive, courteous, intuitive and pleased to delight guests -- but He was the only one! He was absolutely alone in the system!!!!

L’hôtel est très agréable. J’y ai séjourné 5 nuits. J’étais malheureusement en face de l’ascenseur et du lobby donc un peu de bruit de la part du personnel le matin et en journée avec leur chariot. Toutefois, le soir le calme est appréciable. Je le recommande pour le repos essentiellement. L’environnement est spécial on peut vite se sentir dépaysé si l’on reste dans les alentours. J’ai aimé me promener dans le quartier qui m’a rappelé un séjour en Inde. Quelques oublis du personnel mais rien de grave. Tout le monde est très gentil. L’hôtel est top.

RAS

Inconvenient, dirty and expensive.

Great place to stay near at cruise port! Special thanks for Kusum about super kind service :)

Ich bin sehr enttäuscht, wenn man ein 5 Sterne Hotel bucht dann erwartet man auch gewissen Luxus! Dieser ist hier leider überhaupt nicht gegeben. Ich frage mich echt von wann die Bilder sind, die zu diesem Hotel hier angezeigt werden? Das Hotel ist meiner Meinung nach sehr renovierungsbedürftig! Die Möbel sind sehr abgenutzt, die Abflüsse im Badezimmer müffeln und die Dusche ist undicht, der Föhn war kaputt, haben aber nach Anfrage einen bekommen der funktionierte, nur die Steckdose im Bad war für den Föhn falsch, also habe ich meine Haare im Zimmer Bereich geföhnt. Da die Lichter eher dunkel gehalten werden wirkt es auf den ersten Blick sehr nobel, wenn man dann genauer hinschaut ist es aber sehr heruntergekommen! Der Frühstücksbereich ist für die Anzahl der Zimmer viel zu klein, hier war immer sehr viel los außer man geht sehr früh zum frühstücken. Das Personal kam nicht mit dem abräumen hinterher, genauso mit dem auffüllen vom buffet. Das Personal war sehr freundlich und hilfsbereit. Wenn man ein Taxi benötigt wird sich direkt darum gekümmert und Festpreise vereinbart. Nur einmal wurde es nicht vereinbart und der Fahrer hat für die Entfernung viel zu viel verlangt. Die Lage von dem Hotel ist für Dubai downtown, JBR und Dubai Marina nicht ideal. Ca. 30 min sind diese Orte entfernt. Da wir uns nicht viel in der Unterkunft aufgehalten haben, hatten wir dennoch einen sehr schönen Urlaub. Das Hotel werde ich bei meinem nächsten Dubai Trip nicht mehr wählen!

Property is beautiful.staff needs to do a better job with accommodating guest. The valet was amazing they helped with everything directions, luggage, calling taxi

Very good staff and helpful everything is perfect 👍

Best accor hotel

God service, ligger ikke langt fra Dubai mall. Hotellet er godt i sig selv, og værelserne er også rigtig gode med en masse plads. Pool og rooftop er også udmærket. Morgenmaden er fin, der er forskellige valg man kan vælge.

Enjoyed the stay

For those booking a junior suite please look elsewhere. We booked the jjnior suite for 11 days and was appalled by the condition on the room. The fixtures were rusted over in the bathroom and living room area. We had to look for a different room however all the junior suites were the same. They then offered us the exec suite which was better. The staff cooking the breakfast was unhygienic. He would touch the ingredients with his hand then touch his phone and put his hand back into the food. I was disgusted and sat in the most convenient seat that allowed me to see exactly what he was doing. I did address it with him but was met with a smile. The shower leaked into the toilet. The corridor on the 2nd floor had a leaking ceiling just by the lifts, where my huband would get splashed. The gym whilst it was minimal it was expected but the towels they had provided were all dirty. I would pull one dirty, 2nd dirty, third fourth and fift all dirty. There was a gentleman also working out with me and my husband and he was shocked at my dicovery. I have images to support everything i mentioned. They gave us a complementary honeymoon cake but it was stale and would have rathered not been given anything if it wasnt going to be edible. On one night i ordered room service. Scrambled eggs very well done with onions and mushrooms. Instead they gave me an omelette with bacon. This is an islamic country so they accidentally adding bacon to someones order is beyond me. Not one apology.

The cleaning was ok. The staff and service was very nice, and the breakfast was also fine, there was something different every day.

Everything was horrible the staff service and behavior was terrible reception doesn’t even know how to speak to there clients , smell in the room , dirty carpet , dirty corners, hospitality at its lowest , noise of party just under our room and staff tells us it finishes in 10 minutes every 30 minute when we call them about it , never coming back again even thought we gave it a chance 3 times each time was a bigger deception, Accor should even remove remove there name from there for how much it hurts the brand

The personal were great, nice and friendly. The location was also good, stores and malls in walking distance