Upon entering our room a german cockroach was crawling on the door. I killed it and left it for them to see. Then arriving back after a long day the second night there was no hot water in the whole hotel. The front desk staff was rude and said they couldn't do anything about it. I told him he should probably call someone and spray for cockroaches. Both issue need to be addressed and the customer service needs to be addressed b/c this could have been handled differently if he would have been nice about it.

Lady couldnt pront me receipt out and the shower door wouldnt stay shut

Mold on the ceilings and dirty pool

Great location and wonderful breakfast.

Needs improvement.

Unique because it's in the middle of nowhere.

Our bathroom had mold in the ceiling above the shower. The coffee machine had a bad leak from the back where the water went in. We told the night receptionist because it was soaking the counter top she didnt offer to clean it up, I asked for power towels but there were none in the area. She just sat on her phone leaving it there to make a bigger mess.

Very quiet

Cancel the reservation and don't care.

GREAT

Quiet

Good experience for the area.

Not many choices around, this was adequate.

I'm not from Florida, I am not used to roaches being common. The first night I killed an insect that was crawling across my body, it was so mangled I couldn't identify it. But during the next day i captured two more, identified them, and took them down to the desk - I didn't want to be charged for keeping pets in the room. At the breakfast bar a lady told me to get used to it, you're in Florida. I won't get used to it.

our room door is broken and staff at the front desk doesn’t help anything , poor and useless staff ever!!!!!

Clean and quiet hotel with an amazing breakfast spread.

The front desk receptionist was awesome. Very friendly, caring and respectful.

It's average. Which is definitely good enough. Hot hot water, fridge, microwave, decent TV, easy parking. Nothing bad, nothing great. Oh, LOTS of pillows! Its fine.

Things were falling apart in the hotel. The pole where you hang your towels, the sliding shower doors wouldn’t stay closed and it would slide open, the toilet would keep getting clogged. Let alone the pillows were the shape of a square (like how decoration pillows look like) I was told that the regular rectangle pillows are only for king suites. There was an opening on the roof where it seemed like it was leaking liquid. Asked to change rooms and they denied my request. I asked to speak to the GM or Assistant Manager and they just kept saying that aren’t in today even tho they mentioned they will be in at 9am. Asked for resolution or compensation and I was denied of that aswell. I worked for a very long time as a GM at a hotel and I would’ve never allowed this to happen. This has completely been a waste of money and never again will we go to this particular best western. Maintenance needs to do better, managers needs to do better. Customer service needs improvement.

I reserved a room this past weekend and let’s just say that I will never return! I specifically booked a room with a jacuzzi tub, as I always do at every hotel that I stay at. Upon checking in, the female employee behind the counter was extremely unfriendly and acted like I was inconveniencing her. She asked what my name was and flipped through a couple of papers and proceeded to put my reservation paper in front of me to sign. She didn’t ask for my license or anything, which I found very strange. As we opened the door and stepped into our room, we are immediately hit with the stitch of mold! I immediately walk over to the a/c to turn the temp down a little because it was kind of warm and I notice all the mold through the air vents. That should have been my first red flag, but because this was the only room with the jacuzzi tub, we figured that we would just stick it out. I walk into the bathroom to find an empty roll of toilet paper sitting on top of the towel rack, but NO toilet paper to be found. Then I notice that there is literally ONE towel TWO washcloths and a bathmat. I immediately walked down to the front desk and ask “Miss personality” if I could please have a roll of toilet paper and 2 towels and you would have thought that I had asked her to run a mile with the way she seemed so “put out” by having to walk to the storage area where everything is kept. She hands them to me & I say “thank you” & receive no response. I will finish my review w/ another one to follow