So we stayed at an Embassy Suite is New Jersey and loved it so we decided to go here thinking it would be the same. Pool was very cold- absolutely not towels by the pool. The room itself had 2 shower towels for 5 guests and little to no toilet paper. Went tot he desk at 6pm asked for towels and toilet paper. By 7pm I called down to ask. We didn't get towels until 11pm when the kids were already asleep and we never got the toilet paper. Their site lists 2 alcohol beverage and light apps. They gave goldfish, guacamole, and cheese and crackers with soda. The one in Jersey actually gave complimentary mixed drink for 2 guests. Breakfast was a buffet but very skimp choices. Eggs, toast, home fries, 2 kinds of sausage- ( bacon or ham option would've been more sensible. No pancakes or french toast. There was a " to order" omlet line but the wait was out the kitchen and we have 3 kids so we couldn't wait. I wouldn't return back to this hotel purely for the lack of urgency on towels and toilet paper .

We stayed in this hotel for one night in room 316. The lobby was gorgeous besides the caution tape on the stairwell by the restaurant. As we walked in late night no one was at the front desk. The room needs to be closed for maintenance the lamps did not work the extra blanket in the closet had hard particles and there where no extra pillows as we sent our son to go ask since our children were with us we had to try to accommodate for pillows. The plugs by the small sink did not work and the sink itself was clogged not to mention the bathtub and shower are from the 80’s and the shortest shower curtain that soaked the entire floor and they did not provide enough towels as well. Which made us have to make a couple of trips to the front desk .

Việc giữ nhà rất không nhất quán, Phải đến quầy lễ tân để bổ sung cà phê. Nước nóng để tắm Tôi phải cho nước chảy trong 5 phút trước khi nước ấm. Núm để thay đổi dòng nước từ bồn tắm sang vòi hoa sen gần như không thể di chuyển được. Bữa sáng rất ngon. Khách sạn có vẻ lỗi thời. Đổi thành 1 sao, bây giờ mình đã nói với họ về nước nóng 4 ngày rồi mà vẫn chưa làm gì cả. Rất hiếm khi tôi tìm được một nơi mà tôi sẽ không bao giờ ở lại nữa nhưng chính là nơi này. Tìm nơi khác!

I don't really like giving negative reviews because it can stain a place, but this was not a good experience. The curtains were broken and the towel holder also broke. It took two days to get a second pillow. When we arrived our room wasn't clean so they moved us to a room that didn't have enough beds and wasn't properly cleaned...we got room swapped to a different one which was good but our room should have been cleaned and ready in the first place. We got there at 10 PM and check-in was at 4 so they had ample time to clean the room. Plus it's a bit ridiculous that they were so short staffed they couldn't spare anyone to clean the room that day. I felt like the staff was incompetent. Our issues were not being addressed or addressed so slowly it didn't matter. It did not feel like any sort of hospitality. If you're looking for a place to crash in between flights then this does have beds so that's good. But if you're looking for something a bit nice, or are worried about having to rely on staff to get more soap or pillows, I recommend going somewhere else.

Là thành viên Diamond, tôi đã lưu trú tại nhiều khách sạn Hilton và nhiều Embassy Suites. Khách sạn rất đẹp và nhân viên lễ tân rất thân thiện, tuy nhiên, việc dọn phòng tiếp tục gặp vấn đề hàng ngày trong việc cung cấp dịch vụ tốt. Giường được dọn hàng ngày nhưng hôm nay rác không được dọn ra, khăn tắm trên sàn để thay cũng không được thay, rác và khăn bẩn hôm qua bị vứt ngoài cửa phòng chúng tôi ở tầng 7 & 8 suốt đêm. Khách sạn đã hết sữa tắm, tuy nhiên, người dọn phòng không để xà phòng trong phòng tắm để thay thế. Thật là bất thường khi xảy ra các vấn đề hàng ngày tại khách sạn Hilton, đặc biệt là ở Embassy Suites.