Embassy Suites by Hilton San Marcos Hotel Conference Center

muy sucia

Todo muy bien solo me tocó que estaban haciendo trabajos y empezaba el ruido temprano. Muy atentos nos avisaron.

Everything was good loved breakfast will look forward to another visit after construction is completed

We had an over night stay here and location was central right off the highway with easy access. They are renovating the lobby and court yard area. We took advantage of the free cocktails. The room was comfortable just old so it needs a refresh. Breakfast was great with the chef doing great work on omelets. I gave him a good tip.

My stay was very good. Well definitely be back!

Restroom was very dirty and old

Bueno pero está en remodelación y hay áreas cerradas. La habitación se sintió un poco humeda

Las habitaciones son de buen tamaño, pero están sucias, estuve 2 noches y no me hicieron servicio de la habitación, no había toallas limpias para bañarme y la basura no la sacaron, había cucarachas y la comida no era suficiente para tanta gente que había hospedada, el personal del restaurante NO es amable.

Construction was loud and started early for a Saturday

Too much construction work going on way to noisy. The staff was very nice.

Tengo años hospedándome aquí y aunque uno comprende que están en remodelación, creo que no es motivo para que las habitaciones estén un poco sucias

The shower had black mold. The air vent hadnt been cleaned a awhile. Full of dust

The front desk staff was very nice, but the hotel itself was not well maintained. They had to relocate us from the original room to another bc our room was dirty. The new room was cleaner but very unkept, dingy, and stained. Towels had hair and were dirty and I had to place a second complaint with hotel staff regarding that issue. We had to keep reminding them to send housekeeping for daily upkeep. They finally sent someone on Sunday evening and we had been there since Friday. Very poor experience.

Was not notified that construction was ongoing when booking. Room was dusty and hadn’t been cleaned recently before checking in. Room had someone’s used soap left in shower. Food was ok but not up to the standard of other embassy’s. Bacon tased old/weird, and omelet was covered in the fake butter substance they use for cooking that wasn’t pleasant tasting, hot food was not kept to a warm temp in the chaffing dishes. Food just seemed old or lowest quality. Not indicative of Embassy’s were used to. Staff were super friendly and welcoming, pet friendly as advertised, omelet chef was super great with people and friendly. Because the staff was trying so hard and being so wonderful, we did not voice any concerns. This Embassy is struggling to maintain Hiltons standards you would expect on all other levels other than welcoming/friendly staff which exceeded our expectations.

La amplitud del cuarto

Good

Good customer service

Hotel is being refurbished.. the coffee var was closed… big dissappointment

Good stay but this property is remodeling and super dusty which reaches the rooms that are not on the remodel floors. It’s not awful but if you’re sensitive, could be better to wait a bit. Staff is awesome and we’d stay again (when they’re done)

The hotel ran out of water while i was taking a shower