Hilton Garden Inn Fort Worth / Fossil Creek

Z

We stayed 2 nights. It was adequate and the right price for our needs.

Was treated very well. The staff was very attentive.

Everything

Easy check in and parking.

Broken down abandoned vehicle in the parking lot. Someone else’s dirty socks on the chair in the room. No dining available the entire stay even when told there would be by staff. Room not turned over even though room cleaning staff spoke to me and saw me leave. She was literally outside my door with her cart. Hard to find staff - not present at front desk. Definitely not Hilton standard.

Great location for usbas we stay here when attending shows at Billy Bobs, our favorite Honky Tonk.

They staff was amazing, very clean everyone helpful and nice.

Quit area. Close to interstate. Excellent breakfast. Very clean. Friendly staff.

a

Deluxe suite booked online was not the room provided.

Great location l

We immediately felt unsafe leaving my vehicle parked in the lot due to the fact that there was an obvious broken car window all over the spaces. The lady that checked me in was very nice and cordial. The room however had an overpowering oder when inside. I did not ask for another room. We opted to not stay and left.

We were in town for a concert at BillyBob’s. Convenient.

Upon arrival at the Property, there was a line to check-in, I patiently waited for my turn. The gentleman in front of me is served and looks like he is given a wonderful experience with laughs and chiding for both parties. After he leaves and I step up to the Front Desk, the Associate's Demeanor changes. She doesn't smile once at me, while the gentleman before me had her laughing. She asks for my name and in the process of spelling out my name (as some people find it difficult to spell) she directly interrupts me and asks for my ID. I hand it over, she looks at the ID and at me, and I thought I could have a small joke since I have a pretty big beard, I say: "yep, thats me, beard and all!" She doesn't even acknowledge the comment just goes on about the incidentals charge. And then passes me my key, and ushers the next customer. A little annoyed I collected my things and went to the room. In the morning we thought they'd have Complimentary breakfast, as the room key had hours for Breakfast, so we go down there and we're greeted by another employee whom before we get any food asks us for our room number and name. I give it, and they're charging $16 a person for breakfast. As I had no information that breakfast would have to be charged, the front desk lady last night never mentioned it, and no where in the hotel did it say breakfast would be charged. I had to find out on the Expedia website. So in conclusion, if you're lower income I'd avoid this place, very elitist feeling.

Great stay. Hotel was clean and easily accessible from the stockyards.

Very clean facilities. The front desk staff was really nice and helpful.

Excellent customer service at check in and accommodated our request for the first floor

We enjoyed our stay the staff was very friendly and welcoming however they need to upgrade bathrooms that shower was horrible and outdated and the shower pressure was weak the toilet sits entirely to low the carpet throughout the place was also outdated didn’t really meat expectations to be a Hilton hotel franchise they need to upgrade the breakfast was hot and fresh but they serve the same thing every morning sausages were disgusting but it was free with our stay didn’t care for the bartender on duty he was weird and annoying and do not like his drinks at all the indoor pool and jacuzzi was nice the outdoor furniture also needs upgrading great area lots of restaurants in the area overall they just need to upgrade the place to meet the standards of other Hilton hotels I’ve stayed at in the past I’ll give a five star only because the staff were exceptional but will not stay there again unless the place is moderated I like the newer hotels I feel like they make enough money to do so so there’s no excuse

It was a pleasant stay