Hilton Garden Inn Silver Spring White Oak

Staff wasn’t very friendly

Excelente personal

Very helpful staff

they charged $150 for two good dogs, let people know how much you charge, and not bill them after you leave

The hotel was dirty. The room was dirty, the bed linen had someone elses hair on it and stains, the furniture had old dried up food on it. The bathroom was filthy and the bathroom door handle was broke so the door could not close and latch. The heat barely worked. I had to turn the heat all the way to 80 for it to get warm and even then it blew out cold air most of the time. Heat blew for about 2 mins then it would blow out cold air. The firestick couldn't connect to the tv because of the wifi but we were able to connect it to our hotspot. Ended up not staying because I couldn't get comfortable in a cold dirty room. I don't know if they forgot to clean the room or what but I was disgusted and cold.

Clean rooms, friendly staff, convenient area.

Staff was helpful and friendly!

First to say my stay was very short but the fact I had to wait 1 hour for my room because either the hotel or Expedia lost my reservations. Trying to get through to someone from Expedia was ridiculous. Not a very happy person regarding my experience.

Not alot of parking

It was a very welcoming environment.

It was very hard to find this property. The waze app brought me in through prosperity blvd without clearly stating i had to turn into the shopping center to get to the hotel. I couldnt see the hotel because of all of the shopping center buildings, so I didnt know the hotel was on the other side. Some clarity in the directions would greatly help, so guests don't lose so much time searching for the property.

Cleaning

We stayed at Hilton Garden Inn Silver Spring White Oak between November 26 through December 1, 2024. While we were there, many cars were broken into on the property, with windows smashed in all of the cars parked in front of the hotel, it was discovered on Thanksgiving morning. Apparently 9 cars were broken into, we learned from affected guests. The following day, more guests had their windows broken into (or chipped with an attempt of a break-in) with contents of their car stolen. We were surprised by the lack of notification from the hotel, their denial to guests that this had just occurred the day prior (and seemed to be a common occurrence based on our subsequent online research), lack of cleanup of glass on the parking lot grounds. The strip of cars being targeted on Thanksgiving day, are in front of the hotel, although they are blocked by planted bushes. It seems irresponsible of the hotel, due to the repeat crime, to not install cameras around the property and cut down the bushes for visibility, and/or hire a security office to cover the premise. Our car was not affected, although we parked at our family's residence and took an uber to and from the hotel to avoid the hassle of a break-in. We typically stay at Hilton Garden Inn during our family visits; and although the apathy of staff is off-putting, it has been convenient as a HH member. We will not be staying at this Silver Spring White Oak Hilton Garden Inn unless an effort is made to increase their security.

Staff friendly, professional. Clean room. Multiple cars broken into. Glass throughout parking lot, even at front door.

The property was a great location for access to anything needed right on site and then it was easy enough to also get into DC which was the purpose of our trip.

Property was average at best, beds and pillows are horrible however the hotel is clean and staff are very friendly

Good place

Everything was good...the only thing I would change is having phone charging outlet ports other than just electrical outlets.

Service was amazing! Enjoyed my stay and was a great room with amazing space

Rooms we're okay but it is a bit small, also the rooms are overpriced for the value proposition. Dining was next to non-existant and to eat real food you must leave the premises. Yes, they have food but it's very limited.