Holiday Inn St. Louis Fairview Heights, an IHG Hotel

When we arrived she couldn’t find my reservation by name . I tried to show her my reservation number on my app , she didn’t even try with that . She was rude and not professional at all . I had to make another reservation with her to be able to stay . Rooms were small and not able to move around . It had 2 tables in it against the wall . Heat wouldn’t work right , the room would get hot and not turn off unless I did it manually. Breakfast was horrid , we didn’t even eat it (see attached picture ) it was supposed to be a ham and cheese omelette . The server was in sweat pants and snow boots . Our friends came down to eat at 7:15 they told them no food for another 20 minutes because nothing was ready to go

Everyone in Troy is so nice I love this hotel!

Our room was roomy but extremely cold when we got there. Figured out the heater by putting the fan on continuously otherwise it did not work. Second night extremely loud upstairs neighbors. Called front desk twice which they said they would take care of it but also hung up on me before I was done. Noise finally stopped shortly after midnight. No hot water in bathroom shower at all. Had to wash up with sink and washcloth since that was the only hot water we could get. Will not stay there again.

I have stayed at this property several times before over thr last couple years because I started working at TJ Maxx Fairview Heights & live about 40 minutes away & there have been several days where I'd be scheduled for turnaround shifts (where I'd be scheduled to close til 9:45pm & would be scheduled to be back by 9:30am for store opening) & staff is always friendly, clean, quiet rooms, microwave & fridge included in rooms, & is a safe area & hotel. It is an older hotel & they recently repainted the exterior of the hotel, & breakfast is not included with your stay; so I'd reccomend bringing your own food unless you don't mind the $13/person dining fee for breakfast & lunch & dinner are served on weekends. This hotel is also within walking distance to the Circle K gas station, Lottawatta Creek restaraunt, TGI Fridays, & the St. Clair Antique Mall & is within a very short driving distance to St. Clair Square Mall. Overall reccomend!

Stay there often. Never fails to satisfy.

Bed was broken down, shower was dirty, noisy

At least 30 bugs in our room, dirty furniture, rude staff, limited breakfast options- kitchen staff using bare hands to handle hot breakfast items. This was the worst stay I have had in years. They should have paid me to stay at this hotel.

It was great except they were painting the exterior of the building and all windows had been covered in plastic. You could not see out any of the windows.

Good location, easy check in, nice rooms, polite staff.

The hot tub room was amazing, the water was always hot. I slept very well, as did my husband

Nice rooms, continently located off interstate.

In town for soccer games. Hotel we being repainted. All the windows had plastic over them so no view. Elevators and hallways extremely hot. Light switch in our bathroom was broken. Like worked just fine but the sensor itself was broken.

The hotel could use some minor remodeling. The staff was very friendly especially the bartender, Roosevelt. I wish they included free breakfast. The location was very good. It is close to everything.

We enjoyed this stay! Large spacious room, comfortable bed, clean, great restaurant! Everyone was professional and efficient! We will definitely stay here again

Hair in the bathtub

Great trip, comfy stay, clean hotel, excellent staff with good attitude

Beds were hard as a rock.

The room was not very clean. Looked like it hadn’t been vacuumed especially around the edges, furniture had wear and tear, walls dirty and bathroom was poorly cleaned. No attention to detail.

The whole hotel had a dingy smell and feel to it. There was hair in the shower and bathroom floor. There were massive stains in the hallway. The tile outside of elevator was crumbling.

It's close to Metrolink station. Right behind Lotawata Creek restaurant.