Homewood Suites by Hilton Charleston - Mt Pleasant

We really enjoyed out stay and definitely will be back.

It was in a very good area, convenient to where we needed to be, and shopping in walking distance. The hotel was undergoing renovation so there were a lot of old sofas and chairs stacked outside (not too attractive). Also, the restroom door jammed locked with my husband inside (lol) but the staff came down to the room immediately got it open. They offered to discount but it didn't seem fair to accept for a very minor inconvenience that they had no control over. Free continential breakfast every morning, which was very nice, free parking & Internet.. though I don't like to use hotel Internet very much for security reasons. Attendant sent text messages daily to check on our stay, also very nice.

I was not informed that the room I booked and paid for was unavailable until I arrived at the property due to renovations. Firstly, the suite shouldn’t have been available to book and why in the world was I charged the same price for a small accommodations????? Unacceptable

Pros: The bed was extremely comfortable. Breakfast was free and very tasty (Ms. Thelma was especially gracious and welcoming). The staff from the front desk to housekeeping were all polite and understanding. Location: The hotel is tucked within a moderately busy business area. Target literally connects with the end of the hotel parking lot. You can leave your car parked and enjoy an leisurely walk to convenience stores and small businesses. Cons: Even with the renovations, there weren't any.

We have stayed at this property 2-3 times a year for several years because of its great location and staff when we visit family in Charleston, and was thrilled when we found out they take pets since we recently got a dog. However, we did not realize there was an extra cost involved until we checked in. We got a really good deal on the room due to it being Christmas and the renovations (which are needed), but did not expect the pet fee to be almost as much as the room. The property said Expedia should have told us, but I called the property before our visit to make sure we could get a room on the first floor because of the dog, and nothing was said about it then either. I would typically give a better review but this visit review is based on how the check-in representative handled my questions about the pet fee and there were no trash cans in the room. Hopefully things will get back to normal once the renovations are completed.

Quite, clean property, kids friendly.

Overall, the property is nice. There was construction going on during our stay so it was quite loud at times. The breakfast was very good and the staff were nice!

Property is going through renovations. Wasn’t aware of this at booking, but we didn’t hear any noises and aside from the containers outside, we couldn’t even tell they were in the Reno process. Front guest services were friendly. Cleaning lady had a bit of an attitude - you can tell she didn’t want to be there.

Great location, staff is excellent, very clean and comfortable room.

Great hotel! Employees were very friendly and attentive. The room was great and comfortable.

Sofa was stained and needed to be replaced

The location was great. Easy drive to Downtown Charleston. Staff was great, especially Cathy. She made sure all of our requests were met. She provided us with great customer service!

Very clean and spacious room. Personnel very friendly

The staff were all so wonderful. They made my whole family feel at home. Will definitely return!

Pleasant helpful staff close to good food and the beach

The property was quiet and safe . Our softball team stayed there for the weekend and we could walk to the fabulous restaurant next door , Crave, and the other few shops around.

Pros - Staff, Area and Convenience to just about anything. Cons- Room Degradation, Room Cleanliness, Room Safety My stay was a roller-coaster to say the least....but thanks to the staff making every effort to try and remedy issues with our room, or this review would be a single star.

Front Desk and breakfast were great. Best breakfast Ive had at a complimentary hotel. Room furniture was not very comfortable.

Clean, affordable and friendly

Not clean. Poor infrastructure. Elevators not woking