Hotel Griffon

Great check / lobby staff / reception. Housekeeping was quite loud - i was trying to catch a nap after a long week- alas, no.

Troublesome check in. Difficult parking garage and low ceilings so no bigger SUVs can fit. Small small rooms.

Booking through hotels.com I figured everything was paid for upon my arrival but I was hit with a bogus “amenities fee” of $20 extra a night which I did not want in the first place. I pretty much paid $40 extra to have a danish in the morning…. This hotel also seems very old. The elevator is small and dated. I stayed in a room on the 4th floor and the room literally seemed slanted. Yes, I repeat slanted. The room itself was clean but pretty small. The shower and restroom were ok. A big issue I had was you can hear everything in the halls including other guests. I could also hear a ton of noise and foot steps above my bed on the 5th floor at various times throughout the day, night, and early morning. The location is the best part about this hotel as it’s pretty close to the Ferry Building. Also on my final day I’m pretty sure one of the house keepers knocked on my door and walked away at 9am to rudely wake us up even though I had a “do not disturb” sign on the door and checkout was at 11am. Overall I don’t think I would stay here again. I don’t usually write reviews but this one needs to be exposed for the bogus “amenities” fee and how dated the hotel is.

The room was small, the bed was very uncomfortable. The location was great.

Last minute trip to San Francisco for a medical emergency for my wife who had a lung transplant 5 months ago. We have stayed at the Griffon a couple of times before and found the rooms clean, the staff exceptional and the location perfect touring and eating. Zami checked us in and made our stay extra special with his contagious smile and over the top service. I would highly recommend this hotel!

Extremely friendly front desk staff

It was a great location. The bed was comfortable and clean. There was no fridge in the room which was inconvenient.

Fabulous view from my room. Room amenities were great. Very comfortable. Well connected to public transport. Only complaint was the lack of communication between staff about my pre-arranged late check out.

I was charged a deposit for a one-night stay at your hotel. It has been more than two weeks since I checked out, and I have yet to receive my deposit refund. When I contacted the hotel, they claimed they are checking on it, but there has been no progress

This hotel is terribly run down. The room was so cramped we could barely move around. I will never stay here again!

I enjoyed my stay at this hotel. I was only there for 1 night and it was quite pleasant

Nice quiet place to stay.

The staff was incredibly friendly and the building was in the perfect location. I will definitely be back!

Service is great! Perry's has great drinks and food. Price is high for how small the room is but it SF. Great place hotel still!

Really slow check in. Our rooms weren't ready even at our 3:50 arrival and one of the rooms we had booked on your platform did not appear in their records. After some back and forth we got our extra room that we had booked and we did receive upgrades for our inconvenience.

they have bed bugs. . . i was bitten all up and decided to end my stay early. i wasn’t even there for more than 8hrs. & i do feel like the property knows this is an issue bc when i went to report why i was ending my stay early (ie due to the bugs) the representative at the desk did not seem to be shocked. they also had the temp in the room really high. the representative did kindly tell me to reach out to hotels.com since i booked with a 3rd party for a refund (which is was given). all in all, just beware that you may have critters staying w you too. check the beds, pillows, and small cracks of doors. spray. . . no drench bedding with alcohol or bed bug spray. the hotel is in a decent location but tbh no one wants to deal with bed bugs so just beware!!! maybe even bring a trash bag to sleep on… or in :)

Beautiful view of Bay Bridge, excellent room. Very walkable area quite, though very close to Ferry Building and BART. Will definitely stay here again.

I didn't like the $20 daily fee - not sure where that fee was paid for - filtered water? They had morning pastries in the morning but they were dry and stale. I would rather have bought my own and they can remove the water/pastries/coffee service.

Room was very small. Not enough room for us and our luggage. But was in a great location and the staff was amazing!

I have booked almost all the hotels in San Francisco in the last two years. I have never seen such a great service comfort in coziness and care from staff. As this hotel definitely will come back if I could I would give 10 stars. Best Christmas, my kids had. and this would make sure I had it.