Hyatt House San Jose Airport

You have to pay for parking, price was more than what Expedia showed

We were locked out of our room because the key card did not work. The front desk person had a lot of attitude and said there was nothing they could do until the following day.

Gave me a handicap room, which was clearly defective. Shower didn’t work and was open. Air didn’t work great. Tried to call front desk to inform them, but room phone also didn’t work. Gathered my belongings and went to front desk where one attendant acknowledged the room was defective, but the other was rude and just said “sorry no other rooms tonight”. Said they would send maintenance the next day, but they never showed and fixed the issue so basically went without a shower for three days.

Beautiful new facility and gracious, responsive staff.

The front desk Kathleen was so kind and friendly. She accomedated my needs and im very greatful!

Wonderfully

The hotel is nice and clean but not in a good neighborhood.

Great hotel and friendly staffs. Great location with walking distance to transportation. Safe and quiet. Parking was easy and convenient.

Very clean and comfortable to sit around and relax. Breakfast was great.

Great stay with my family and nice staff

Hyatt House San Jose exceeded my expectations in every way! The service was excellent—Victoria checked me in early, which was such a lifesaver. The convenience of the airport shuttle was also a big plus. The room was perfect, especially the kitchen table area, which worked wonderfully for virtual meetings. I even received compliments on the background during calls! The location was ideal, with great dining options within walking distance and easy train access to Levi’s Stadium, saving both time and money. After a long day, having the restaurant open when I returned was the cherry on top of an already fantastic experience. Hyatt House truly delivered. Highly recommend for anyone looking for comfort and convenience!

Thank you for a peaceful stay.

Dirty bait & switch! SHUTTLE NOT a guarantee, and for early morning flights, very unlikely?! I booked this for one night, purely based on its claim to have a shuttle service to the adjacent airport. However, (although the location is .5 miles from the airport), the shuttle only runs every half hour, and only takes 7 people at a time? So for my 6:30 am flight, Hyatt House refused me for their 5AM (earliest shuttle they have) AND the 5:30 …. because it was pre-booked by AIRLINES who have crews staying here. The front desk person made clear that Hyatt House feels zero inclination to help guests who aren’t among the first 7 to “first come first served” request shuttle service. Yet ironically she claimed it’s “first come first served up to only 7 people” just after admitting the full shuttle was pre-booked by the airline for their crew, so really, there was never a shuttle service available to me at all since I’m not part of an airline crew. Flat out FALSE ADVERTISING. I can think of at least 5 “out of the box” alternative solutions Hyatt House could execute to get me to the airport, but Hyatt House says this isn’t their problem to resolve and that I just need to make my own arrangements. I wonder what happens after the 7th person comes down for the promised “breakfast included”. Is that only for the first seven people (but really only flight crews) also?

good

Quick drive from the San Jose airport. Quiet. Modern and comfortable. Very clean. Easy quick check in. Good breakfast with eggs & Canadian bacon. The pool looked great even though we didn’t have time to try it out.

Super convenient airport access for a quick business trip.

Very friendly staff and room was very nice and comfortable. Close to the venue we needed to go to. Great experience overall

This was my second visit to this property- had a lovely first trip so was excited to revisit and stay here again. Staff is wonderful so no complaints there. The room we booked was on 3rd floor, and was nice and spacious, bed was comfy, good pillows, quiet. Cons: tv remote didn’t work so had to get maintenance to come up. The phone didn’t work either so used cell phone to call front desk. Blinds remote didn’t work either so couldn’t open or close blinds entire trip. Found out hard way after getting leftovers and some small groceries that our fridge didn’t work. Had to toss everything out next day which was expensive. Made complaint to staff and they said they’d credit account. On last night, we had a MAJOR ant infestation. We were out all day and didn’t get back in until 11pm and by that time our room was covered in ants. We got most cleaned up ourselves because we were way too tired to have to transfer all our stuff to another room at that hour. Staff had offered other room but just was too much by that hour. Just overall disappointing and frustrating for the price paid I’m sure this was just an older room or just an off experience but honestly probably won’t book here again. Only got a small credit on the room for the trip which hardly covered the lost food cost…

Close to airport.

Great customer from the staff including housekeeper