All good , parking sub par.

Perfect place to stay when visiting family in town; only problem was snow/ice removal; could have been better

Loved our room

Love this great old hotel. Very comfortable rooms and lobby is fantastic. Great restaurant and bar.

Beautiful property, great service in a lovely location. Really would recommend.

Ms. T, Steven, Hannah, And the other young lady there!! I love y’all like family. They went out of their way to provide excellent service. Accommodation for a special surprise was handled before we got there and it was lovely. Hope to come see y’all again next time though we getting a bigger bed!! Miss yall already

Loved everything!

Everything perfect except please note on Expedia or your own website or even at checkin at the very least that there is major maintenance work going on. Woke up at 8:45am to the sound of extremely loud banging and sawing coming from outside. And lasted all morning.

Great staff. Food was ok.

Very comfortable bed and very comforting enviroment throughout the hotel! And very cool fireplace with a window in the sitting room.

Charm, comfort, beautiful surroundings, fireplace and convenience for town.

our suite was well-appointed, comfortable and quaint. breakfast was delicious, too. staff was friendly and accommodating. I would recommend to anyone.

We turned a gig in town into an anniversary get away and loved out corner room and the way the staff was so hospitable and accommodating - even opened up the patio and comped us beers after our Monday hike. We would absolutely stay here again!

Very easy stay. Hotel was clean and staff friendly. Have nothing negative to say about our stay. Will definitely stay again!

So quiet and relaxing. It felt like a retreat, staff were very friendly

:)

always perfection!

Beautiful historical mansion. Very comfortable space

Beautiful property, great restaurant. Enjoyed our short stay very much.

In general this property has a great and convenient location if you are visiting any of the 5 colleges especially Amherst, UMass or Mount Holyoke. However, upon our late night checkin we found that our room was not very clean. THere was some leftover trash in the corner, stained rug, dust on the fireplace screen, moldy tiles in the shower, a musty smell and generally threadbare effect. The worst thing was that sewage was backing up into one of the sinks and it was not while we were running the water. I brought this to the attention of staff but because of the late hour we had to wait until the next day. They graciously switched me to another room the following night which was clean, spacious and just fine. I think they should not use that first room (203) and/or give it a deep clean/refurbishing. In addition the first room it was quite small and had loud air which one could not turn off. Again, the second room did not have this problem. If I stayed again I would request a specific room. As a VIP I did not receive any automatic upgrade, it was only when there was a severe problem with the first room.