Red Roof Inn & Suites Fayetteville - Fort Bragg

The property should be more conspicuous/up front about the security deposit. Make it known before a person books the room and shows up.

Good

They were very accommodating, the room was comfortable, the service was amazing. I would definitely book here again.

They had bed bugs

Great stay

Room was in horrible condition. The tv kept turning on randomly. The smoke detector needed the batteries changed. There was noise and commotion and police activity the whole time.

Cleanliness is a top priority in Hotel hospitality.. I understand it’s budget friendly but that’s not excuse for it not to be clean and presentable..Smoke holes in linen and black stufff…cotton idk on the sheets that’s not acceptable! It’s not a bad place just need to be upgraded and treated with some tender love and care along with some employees who knows what CLEAN looks like …😉

the place was clean but there was nothing to it. they kept running out of towels and wanted to charge a fee to exchange for clean towels. people always coming and going. did not feel safe. front desk staff was temperamental and acted like i was being conniving when all i wanted to do was check in. I had to call booking and she was even short tempered with them.

Customer service was excellent, hotel was very nice/clean

Dear Red Roof Inn Management, I am writing to express my utter disappointment and frustration following my recent two-night stay at your establishment. My experience can only be described as appalling, and I am compelled to request a full refund. Upon entering the room, I was immediately struck by a nauseating stench of mold and mildew. It was so overpowering that I had difficulty breathing and felt an instant headache coming on. No amount of air freshener or attempts to air out the room helped diminish the unpleasant odor. The nightmare continued as I encountered pests scurrying across the floor. It was horrifying to see such poor maintenance and lack of cleanliness. Not only was this unsanitary, but it also made for an uncomfortable environment where I hardly felt safe or relaxed. To make matters worse, the noise from other guests was unbearable. It felt like being smack dab in the middle of a fraternity house. Loud music, shouting, and disturbances persisted well into the early hours of the morning. Despite my calls to the front desk, the staff's response was lacking, and no efforts were made to ensure peace and quiet. In all honesty, I have never regretted a booking more. This stay fell critically short of even the basic standards I expected and disrupted what should have been a restful visit. Given these severe issues, I believe a full refund is not just warranted but essential to compensate for this dreadful experience. I hope you will address these problems

The room was paid in full before I checked in, but the clerk with the nasty attitude told me that the hotel required a $50.00 deposit from all guest which was not in the documentation I signed for the room. I told him the room was paid for and he tossed the key on the counter. I got to the room and the tv was not working properly. The tv's input kept reverting back to showroom display. The correct remote was kept at the front desk. The clerk with the bad attitude had to come and reset it, but if you turned off the tv it would reset back to showroom display. Therefore the tv had to remain on, but it would automatically shut itself down after a couple of hours. The night clerk refused to give me the correct remote to reset the tv after I told her that was the remote clerk used earlier to reset the tv. She gave me a remote that only worked on the TV at the front desk. She was unwilling to help solve the problem because she was too busy chatting on her phone. The bedspread had cigarette burns in it. The faucet in the sink splashed water everywhere when you turned it on. The chair was broken in the room and the couch cushions were so beat up that they did not fit properly on the couch. There was no clock in the room. The windows were not sealed shut. Windows could open and shut at will. Checkout was at 11 am, but housekeepers started knocking on doors at 10 am. I felt forced out before checkout.

Bed was as hard as a rock. Pillows were terrible. Ac did not get the room cold.

Check in was great but when i got to my room i went to sit in the desk chair and almost went on floor backwards. Very noisy in hall and other rooms. When i left the next morning the hall smelled like pot weed very very strong. Strange people out in the parking lot all night.

From 11:00pm til 3:30am sounded like druggies and hookers. We kept our guns by the bed and got little sleep. It was scary. I guess that’s what you get for paying the lowest price. It was not a good experience at all. I felt like they needed an armed security guard on every floor

I saw three roaches and the room had a few flies buzzing my face.

Tv didn’t work in first room, next room had stains on ceiling. Too much loitering outside the hotel! Clerk was nice tho

Walls are paper thin. The shower head was a hand wand that didn’t even have something to hang it on. Had a portable stool in the shower with wobbly legs. No shampoo, just a small package of hand soap. Other guests were up at all hours and noisy. The clerk were polite and eager to help but that didn’t offset the negatives.

Pros: Beds were clean, food for breakfast, staff was nice. Cons: Outlets broke, shower doors stuck, hallways smell of smoke, parking lot dirty. Picture of a printed out sheet from manager treating to not pay staff in the break room that was visible to guests (the treatment is the problem not the me seeing it) Should be 1/2 or at least 2/3 the price to stay here vs current rates to get this experience.

.

Dirty the common areas not the rooms. people making noise all the time even after hours including dogs barking in the hallways.