Red Roof Inn PLUS+ Chicago - Northbrook/ Deerfield

It was the kind of experience I visualized,staying there. Calm environment, quick front desk help. However breakfast is handed out to you. It's not the kind of breakfast where you have lots of variety to serve yourself. That wasn't much of a problem to me as I went equipped with enough food to last. Coffee service is 24 hours and it's always hot. So over all, one gets one's money's worth.

This hotel is in a nice neighborhood. There's enough parking for cars. You have the options of either north rooms or south rooms Room service needs some improvement. Service desk is great as well as staff. Overall, my stay there was great. I stayed there in winter: coffee service in the lobby is 24 hours. A good place to stay.

This property was going through a transition because it still shows as a Red Roof Inn. The customer service was outstanding. 1st room we were put in smelled like heavy smoke. It was obvious they weren't aware of it. They immediately switched us rooms, the 2nd room was freezing and the Heater didn't work, again no hesitation and switched us rooms. They had someone out the next day to fix it, because we were right next to that room on our 3rd room. The staff member went in and turned the heat on, checked the water and the TV and made sure everything was in good and working condition. He did that in -12 degree weather for us. He was very kind and prompt to getting things done and fixed. Very apologetic and acted with haste. For the location and the actual comfort of the 5 day stay, I would stay there again without an issue. We normally stay at the Hampton Inn or the Hilton and this really did just perfectly fine. They really can only go off what housekeeping tells them. The over all cleanliness inside and out was perfect. It was clean, no bugs, no trash, no messiness and the sheets and comforters shows fresh. The water got hot very quickly which was very nice. No coffee pot was in the room and I didn't check about breakfast but we were up every day for my son graduating from the Navy bootcamp, so it was irrelevant, there was a Starbucks and McDonald's within 2 min drive. The Navy bootcamp drive was about 15 min drive away MAX, I highly recommend staying here if you have a Sailor