Most comfortable hotel bed ever. Clean, quiet, and convenient.

Awesome place, good price

Hotel is good. But that area is very dangerous.

The view from the room towards city hall was breathtaking. It was an easy check-in. The breakfast was very basic but quick and exaxtly what we needed. Also the gym has everything that you need to get in a workout. I would definitely stay here again!

This was a much better experience than I had anticipated. We booked two nights as we went to see Hamilton at the Orpheum Theater, which is just down the street. We live in the Central Valley and drove to the BART station at Dublin/Pleasanton and took the train to the Civc Center stop which was right next to the hotel (yotel?) The hotel itself was very nice and…I’m not sure the right word…upscale isn’t the correct description, although the hotel is quite nice. The only thing I can think of is “yuppy”, but I don’t want to use this in a derogatory way. EVERYTHING here is very minimal. You check yourself in, make your own key, and all that. There is one person in the lobby to help, and they were very helpful. Our room was a queen bed on the 9th floor and it was very clean, but very small. It being small isn’t a big deal, but there is no clear wall or boundary between the bathroom and bedroom which was a little unpleasant. The gym in the basement had a good variety of clean and well kept equipment. Outside the hotel is definitely sketchy as heck, but just keep your head on a swivel and you’ll be ok. Lots of homeless and people with mental health issues walking around. We walked about a 1/2 mile to Union Square at night and didn’t feel completely unsafe. The next night we walked to the Orpheum as well. We also had the chance to take a Waymo driverless car to Pier 39. That was a neat experience. I’d stay here again.

It’s a busy street indeed. Although stuff is helpful and place is clean.

Room was nice and clean. We couldnt get this purple light to turn off nor did the A/c unit work so it was uncomfortable.

Property was secured

Solo room is literally a bathroom with a bed.

The design is really unique and comfy. I really enjoy staying in the hotel. However the surrounding area is a little bit unsafe. There are security guards and police around though. Just me being anxious unconsciously while walking around there. Overall it’s a decent stay!

Hotel is good but the neighborhood is terrible, Drugged peoples

Great rooms. Great amenities. Breakfast was sorely lacking. Especially for what you pay for the stay.

Property was impeccable. Great layouts. Clean. Only thing i didnt like was the so-called breakfast. It was really lacking. Especially for what you pay.

Modern, clean, beautiful hotel. Everything is new and sparkling. 3 minutes to Bart station which brings you to the Airport. Lots of restaurants, theatres, landmarks in the walking distance. We will be back to this hotel again and again. Customer service on the front desk was friendly and exceptional. Security guards are always near the entrance. Fantastic option for this low price!

Went to see a musical at Golden gate theater. Took bart into SF, got off at union/civic center station. Hotel was across the street from bart. Theater was a1 1/2 block wslk from hotel. Was perfect! Rooms are small and tight, but hey, its SF. Lol was very happy here and staff eas great!

My flight was delayed and I called to cancel they asked me to call Expedia and I did and I never got my refund.

L hotel está muy bien. Limpio moderno con aire de tipo futurista. Su personal muy amable. Extraordinario trato. Lo que no me gustó es la gran cantidad de drogadictos que hay alrededor. Que no es culpa de hotel sino de toda la parte está de la ciudad de san francisco. Pobre gente. Muchos drogadictos. Como esos que se ven en los videos como zombies. Eso si la policía y la vigilancia está siempre presente.

girlies! if you’re taking a solo/group trip, i would recommend if you’re able to, to book somewhere else not in the tenderloin district— a lot of people experiencing homelessness are within this area. in order to stay safe and avoid any risk, we made it a priority to not stay out too late at this hotel. after 8 pm it gets busier and it’s not as safe. the security is really nice too, but generally, in the day you feel safer. i booked this because it was the closest to the area i needed to be in and it worked for me since i spent all day sight seeing and not in the hotel. it was nice and clean, breakfast was okay.

Convenient to many areas of downtown SF however would not recommend hotel for families or single travelers due to the safety of the area surrounding the hotel. The staff was friendly with the exception of one clerk that we had frequent miscommunications with that led to multiple room changes however we ended on a good note thanks to Erik at the front desk! Views of Civic Center only available on 9th floor and the noise from the street is very loud on the lower floors but walking distance to Bill Graham venue, Market cable car stop, BART, and Chinatown. Light breakfast included but lots of check in fees in the form of destination fees and security deposit not advertised on Expedia.

La habitación realmente es un cuarto de baño con cama tamaño matrimonial. De 4 noches y 5 días, solo 1 vez realizaron el aseo de la diminuta habitación. El desayuno en realidad es un coffee break solo con pan, yogur y café.