Mai Linh Terms & Conditions
Rental Cost
Rental Policy
Restrictions
Reschedule
Refund
- Rental cost is determined by the pick-up/drop-off zone, route, and type of car.
- Rental cost includes fuel, toll, and airport parking fees.
- For passengers traveling to the airport, lateness is tolerated up to a maximum of 30 minutes after the chosen pick-up time. Passengers are required to pay a late fee of VND 50,000/hour after the time limit is exceeded.
- For passengers traveling from the airport, lateness is tolerated for a maximum of 60 minutes (for domestic arrivals) or 90 minutes (for international arrivals) after the chosen pick-up time. Passengers are required to pay a late fee of VND 50,000/hour after the time limit is exceeded.
- Passengers must pay the extra cost that may result from changes in the pick-up or drop-off zone. Payment must be in cash, made directly to the Mai Linh staff or driver.
- All prices are subject to change without prior notice.
- Passenger traveling from the airport must contact the Mai Linh staff in green uniform at taxi stand directly.
- During booking, please ensure that you choose the appropriate pick-up time for your airport transfer.
- You are advised to arrive at the airport at least 3 hours prior to departure for international flights or 2 hours prior to departure for domestic flights. Timing your arrival at the airport according to this advisory will minimize the impact of risks such as traffic, route changes, or other delays.
- Please be informed that Traveloka is not liable for missed flights caused by inappropriate pickup times.
- For passengers traveling to the airport, lateness is tolerated up to a maximum of 30 minutes after the chosen pick-up time. Passengers are required to pay a late fee of VND 50,000/hour after the time limit is exceeded.
- For passengers traveling from the airport, lateness is tolerated for a maximum of 60 minutes (for domestic arrivals) or 90 minutes (for international arrivals) after the chosen pick-up time. Passengers are required to pay a late fee of VND 50,000/hour after the time limit is exceeded.
- The standard baggage measurement for one item is 24 inches (43 x 23 x 63 cm). This includes suitcases, backpacks (carriers), and cardboard boxes. Strollers, wheelchairs, and folding bicycles, will be counted as two items.
- All luggage must be placed in the third row of the vehicle and should not block the rear view. Carry-on bags or backpacks smaller than 60 liters can be placed in the front row of the vehicle.
- Oversized luggage (above standard measurement), such as surfboards, non-folding bicycles, or sharp/hazardous objects that could cause damage are not permitted inside the vehicle.
- Passengers must follow the passenger and baggage limitation for the selected vehicle, as informed during booking.
- The driver has the right to refuse passengers bringing luggage not fulfilling the above requirements.
- For passengers traveling from the airport, your pick-up time will be based on your flight’s arrival time.
- Passengers can change their flight details or contact info by calling Traveloka Customer Service.
- If your flight is delayed, please call Mai Linh at +84967471237 / +84387216970 before boarding to get further confirmation.
- In case passengers ask the driver to stop by during the trip, there will be waiting time surcharge which passenger must pay in cash directly to the driver during the trip.
- Passengers must follow the passenger and baggage limitation for the selected vehicle, as informed during booking.
- Passengers are not allowed to smoke, as well as to carry substances with strong odors and/or dangerous items into the Mai Linh vehicle. Dangerous items include but not limited to sharp items, flammable substances, explosives, chemicals, dangerous materials, and illegal drugs.
- Passengers are not allowed to drive the Mai Linh vehicle.
- Passengers are not allowed to use the Mai Linh service for criminal or illegal activities.
- Passengers are responsible for the consequences resulting from violations of the policy mentioned above.
- Reschedule can only be done at the latest 4 hours before pick-up time.
- Your reschedule request is based on car availability.
- Reschedule is free of charge. However, if there is a price difference on the rental fee between the old and new schedule, the price difference will be borned to the passenger.
- To cancel your ticket and ask for a refund, call Traveloka Customer Service at +4420-3139-9021 (Worldwide) / 80-8238-0070 (UK) / 9-0099-8209 (Spain) / 8-0016-8029 (Italy) / 80-0000-8325 (Germany) / 8-0073-6961 (France).
- Refund is available for cancellations made up to 4 hours before the agreed pick-up time.
- Refund amount is 100% of the rental cost.
- Refund amount will be returned via the payment method used during booking.
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