.<Service> I was very pleased with the consistent, genuine and prompt service rendered from the front desk, to the housekeeping team, technicians, fun team and many staffs behind the scene. I saw the fun team immediately rush to attend to a little girl on a kayak who looked as if she fainted but she actually fell asleep. Such attentiveness ensures guests felt safe. The technicians came and changed our lock promptly and were courteous throughout.<Efficient IT system> Even IT website was easy to use for requesting extra toiletries. Buffet Breakfast has huge variety and food came very fast. Internet connection was quite fast.<Facilities> There are also many activities to keep one engage that you won't find in other hotels in SG such as paddle boat, standing up paddle, kayaking, Table Tennis in the sand, badminton, beach soccer. Even my mum can do kayaking and it was love at first sight. Also, I saw the fun team immediately rush to attend to a little girl on a kayak who looked as if she fainted but she actually fell asleep. Such attentiveness ensure guests felt safe. I love the the private beach with many sun decks and quiet area for picnic and booking reading. This is truly a plus point. One night here is really never enough. You can just laze on your bed and watch sunrise and the sea view. When our food delivery order was cancelled, we are glad to have room dining which has good food and service. Getting around is easy because there is complimentary round trip shuttle bus to Vivo. Definitely recommend this hotel to people who wants to a have getaway from city or people with family. The earliest check in time is 12pm and no extension for late check out, subjected to availability.