Worst hotel. They convert apartment into hotel and charge us 5 star hotel price. View apartment construction in progress. This is last time I stay in Grand Ion Delemen Hotel. Not worth it for what I paid for. My room at tower 4, and car park at tower 7 - worst experience from car park to my room (Not 5 star hotel experience)
When order this hotel, I thought it was near the genting theme park or so on. But then I found out, this hotel was located at GOHTONG, still far away from awana skyway station. But the hotel staff (the lady help us check out and ordering taxi, at the front office) was nice.
Lift service so poor. Check in at 3pm but check out at 11am. At least give until 12 noon better. Hiwever, lift very hard to get. Always full. Booked 3bedroom apartment but got only 1 access card. How to go about using facilities while have to use only 1 access card? Not everybody going out and use the same facilities. Please consider to provide at least 2 access card for better movement of guests with more than 2 bedrooms.
Located inside the resort, room is quite spacious, check in process was fast, hotel is not as packed as First World. Be careful as resort has many hotels inside. We spent 1.5 hours trying to queue for check in in the wrong hotel, and only realized after check in assistant could not find our booking.
Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia