We book a smoking room and there was no ashtray in the room. After we ask more than 1 hour after they bring one to the room.
Since the first day they never put hand towels in the room. 2 days after check out I received a message from the hotel asking for the hand towels. Unacceptable.
The personnel from the breakfast service are very unprepaired. Too much trainees without supervision and knowledge. For 3 times I order a espresso coffee (paid) and they just ignore and forget the order. When bring the order or forget the sugar or don't bring the spoon. The cleaning of the tables is a disaster.....
The breakfast is very good but the service.......
The Horrible experience of staying this hotel. Bedroom Walls are so dirty, dropping waters from AC, Bathroom is so dirty, How travellers rated this hotel 8.3 /10?
Friendly and professional staffs. Room clean and spacious enough. Restroom also clean. Downside is the breakfast, lack of variations other than asian / indonesian foods, also mostly carbs based.