Incredible place! Staying in The Ermaja's was a very dreamful also exciting stay. An unbelievable place sharing both european and traditional culture. A maximalist hotel where everything is perfectly designed and well placed. Some of the goods are legit ancient excisting almost a century ago. I would rate a 5 star hidden petite hotel, unfortunately the service was not throughly what I expected. When evening comes and you need something's, it's hard to find a single person that works there because no one really stand's by in the receptionis. So you need to wait until the next day and morning comes so you could tell them what you need. Also AC's kind of chill but not really working, it would be a whole lot better if it's more cold noticing how hot Batu Karas is. And a bit of suggestion to hire someone as a receptionist that stand's by 24 hours so if the guests needs anything, it's easier for us.