We arrived at the accommodation pretty late (at 2AM-ish) but the check-in process was smooth. The reception was ready with our key, so we can go straight to our room. However when we enter the room, it was really cold (the AC was on at 15 degrees-mind you we visited Rotorua during fall so it was cold already), but the reception was kind enough and accomodating to lent us a heater. Other than that, room was really clean with comfortable mattrasses. The showerhead in the bathroom probably need a little fixing. The location itself was really strategic, the lake and any other establishment was pretty much at walking distance. We felt like 2 nights was not enough to explore the whole city and love to visit this lovely city again in the future.