Thought is a hotel with hotel standards but the layout & amenities is of hostel standard.
No refilling of tissue which was almost left empty upon check in. Stock of tissue run out according to reception staff. Body wash was diluted and smell which is almost empty. Toilet not maintained as smell of urine.
Due to this, felt very short change & have heated arguments with my kid and hubby.
It was such a vast difference experience as compared to my Osaka trip for hotel booked with Traveloka.
Staff at reception who attended to us was very friendly. Location is good as airport express bus stop which is outside the hotel and main train station is situated very nearby. These are plus points.
The hotel is very close to the main station. This is the first hotel after about 10 years of travelling who gave me physical key (not card) 😀 which baffled me at first. Room was clean, comfort was adequate (the pillows were super thin and it was double bed made by 2 single beds). Bathroom was super small (the curtain type). I think this hotel is okay for short stay and if you’re gonna spend most of your time outside.
Everything's really great, it suited the 4 stars. Location was near the Hauptbahnhof, we could easily find it. The room, the services, wifi, receptionists were all so good. We were really satisfied and enjoyed our stay.