I went there earlier than the check in time with my family and they let us go to room straight away. Got upgraded to family room for free, which was unexpected. Overall we had a pleasant experience and really good for the money.
The location is so good, near the station. But, the room is not soundproof. Maybe there was a party/ did some games in my neighbour's room, and the people there were so noisy until the morning. I could not sleep well.
The hotel is not so far from jr kobe station. There are some convenient stores around the hotel. The staff is very helpful. They provide amenities during your stay (which you can take on the 1st floor near the receptionist counter). In case you need to call a taxi company but you can't speak Japanese, the staff will help you.