The hotel's exterior is rather run down. The side facing JB CIQ looks like an abandoned building! Our room had a window on that side of the building and it was caked in a thick layer of dirt on the outside which obscured the view.
Thankfully the interior was much better in terms of cleanliness. The room was very large and standard of cleanliness was acceptable. This being an old hotel, the furnishings were outdated. The chair in our room seemed like it would break any second and we decided it was safer not to sit on it. There was also a lack of plug points in the room. We had to unplug a lamp and the kettle in order to charge our devices. There were no plug points near the bed area.
The water heater worked well. Hot water didn't run out even when taking a long shower. And the water pressure was fantastic. Basic toiletries were supplied including shower cap, dental kit and disposable shaver.
Overall this was a pleasant stay in a strategic location. R&F mall is just across the road and JB Sentral, JB City Square etc are all reachable on foot using the covered walkway.