The hotel were beautiful. Even though the location little bit far from town, but the hotel provide free shuttle which is really good. Hotel staff were really friendly and thoughtful. Definitely will coming back to this hotel if I'm back in Queenstown.
Overall good because it's easy to go to city or airport. it's just 5-8 min walk to queens town mall. Rooms are facing the lake so we have a good view every morning when we wake up. it's such a great moment which we never get that in our country. amazing.
Staff is very nice. We can do early check in and put our luggage in the storage after check out while we're waiting for our flight and quickly mingling in the city.
Good customer service. Two thumps up for the staff at there. My hubby left his pair of shoes on the parking lot. And realize it when we already at Lake tekapo. Immediately call them and asked to courier to Christchurch as our final stop will be in Christchurch. The staff name Rose very helpful, she helped us to courier the shoes to Christchurch and receive the package exactly a day before we left Christchurch. Thank you for the awesome service and stay. Definitely will back to this hotel again...