Hotels near Haidilao Huoguo 海底捞火锅 Estella

Worst service ever. When booking the room, I submitted a special request for early check-in from 2pm. Then I arrived at 2pm, they refused for check in early but said to let me check in once the room is available. The bad thing is there are also other people arrived after me to check in, but they're given the key to room even before me. I saw that and asked the reception again about my room. The reception again refused even it 's only 15 mins til 3pm. The hotel is not crowded at all so this is ridiculous. I cannot expect that kind of service at a 5-star hotel like this. The worst is yet to come. After checking in the room for 1 hour, around 4pm, their staff started cleaning the hallway with their super noisy vacuum cleaner. The room is 0 % sound-proof which results in an annoying experience here. I just wanted to take a nap but they keep running that cleaner in front of my room. Why didn't they clean the hallway before I checked in? The air-conditioner in room also made so much noise that I couldn't have a sound sleep. Last but not least, I also got a massage session to be used. The reception said I could book whenever I want to without noticing me about the limited resources. Then in the morning before checking out, I wanted to do the massage, but they said there 's no available slot for me till 5pm that day. This was the last straw. I couldn't be more disappointed. I felt like every experience I had here was terrible and under a standard service not mention 5-star service. Worst of the worst!

The staff are friendly and enthusiastic, nothing to complain about. However, the room I stayed in had a very stuffy and foul smell of cigarettes. The soundproofing is not good, you can hear everything when walking in the hallway. The amenities such as shampoo, toothpaste, shower gel provided by the motel are of terrible quality. I don't understand how they can provide them to guests when the small genuine packages of Clear, PS, Enchenter are cheap.

Room is so clean, staffs so friendly.

Very recommended, the service and the room all are excellent.

I booked this house for my cousin's family who came from Canada. It's a nice 2 bed rooms house in a high class department. Everything is great, the staff is lovely and useful. My cousin really loved their service. Many thanks.

Nice location, great pool, and gym. Shopping centre within walking distance, restaurants and convenience store in the same building. There were some minor issues with the WiFi and washing machine in the room initially. These problems were addressed immediately, the washing machine was replaced same day. 5-star service from the owner. Recommend.