Villa in Lujiazui

Don't get me wrong, this hotel is perfect. The views, the location, the comfort. But the rules for the deposit were very shady. Be careful; Even after paying 100% for the hotel, you will be asked for a deposit of 4,900 CNY (IDR 11 million)! Yes, you heard that right, 4,900 CNY! They are trying to rip me off! As a foreigner in China, I felt very uncomfortable. I spoke to the receptionist, asking if this was really the rule and what it was for. He clearly couldn't give me an answer and then tried to ask for a 2,000 CNY deposit instead. Terrible customer service. Be aware and beware.

Good hotel, very convenient walk to subway station.

Good hotel. Near the bund. For new year eve it was decent.

The room does not have air conditioning. I informed the staff that it was very hot. The problem was solved by having a staff come and open the window. It is not worth the price of the room. It ruins the reputation of the Novotel hotel chain. I feel very disappointed.

Great Locations, Spacy room with kitchen, dining table and living room. Very recommended.

When I arrived there, it took too long time to check in and I felt very bad because there was under construction. So too noisy. They cant find my name wirh my passport. And in the night I heard little bit noisy also. Except that part, the room condition is good

The hotel is old and there’s certain smell to it ._.

Beautiful place. Nice services.

Your breakfast is very excellent.

Great hotel, Great location. Just steps away from Metro line 6. Many restaurants around and there's also a Family Mart nearby where you can buy water/snacks/etc. We stayed in this hotel for visiting the Expo center (SNIEC) and even though it was fairly easy to find our way there, it involved a couple of transfers to get to the Expo Center. So for my purpose, next time I would prefer staying near Metro that has a direct connection to the Expo Center. However, this hotel is excellent and I would not hesitate to stay here should I visit Shanghai to visit any other time.