Online Check-in: Citilink

General Info

1. Garuda Indonesia online check-in is available from 24 to 4 hours 30 minutes before departure.
2. Specifically for domestic flights departing from Soekarno-Hatta International Airport (CGK) in Jakarta, online check-in is available from 24 to two (2) hours 30 minutes before departure.
3. Passengers are allowed to select their seats during online check-in.
4. Refund and reschedule will not be permitted after check-in.

Passenger Requirements

1. Garuda Indonesia online check-in is not available for passengers requiring special assistance, thus they need to check-in directly at the airport. Passengers requiring special assistance include:
   • Pregnant passengers
   • Infant passengers
   • Passengers in a wheelchair
   • Passengers with disability
   • Unaccompanied Minors
2. Pregnant passengers are required to report to Garuda Indonesia check-in counters at the airport to submit the following documents:
   • Passengers with a pregnancy of less than 32 weeks are required to submit a medical certificate to the airport check-in counter.
   • Passengers with a pregnancy of more than 32 weeks are required to submit a medical certificate to the airport check-in counters and receive medical clearance from the airline.

Prohibited Items

1. For the safety of passengers, crew, and aircraft, Garuda Indonesia prohibits or restricts the following items to be carried inside the cabin or checked baggages.
   • Explosives
   • Flammable gas
   • Corrosives
   • Flammable liquids
   • Radioactive substances
   • Oxidizing materials
   • Flammable solids
   • Toxic substances

After Check-in

1. Make sure you have prepared the necessary travel documents, such as valid identification document, passport, and visa.
2. You are required to collect your boarding pass at Garuda Indonesia airport check-in counters or kiosks within the permitted time limit.
3. Passengers must check their baggage at the airport check-in or baggage drop counters before the counters are closed.
4. Garuda Indonesia check-in counter closing time varies between flight routes, as detailed below.
   • Domestic: 30 minutes before departure
   • International: 45 minutes before departure
5. Specifically for Garuda Indonesia flights departing from Terminal 3 Soekarno-Hatta International Airport (CGK) in Jakarta, the check-in counter closing times are as follows.
   • Domestic: 45 minutes before departure
   • International: 1 hour before departure
   Your boarding gate may be changed without prior notice. Please check and confirm your flight information at the airport.
6. Boarding gates will be closed 15 minutes prior to departure.

General Info

1. Batik Air online check-in is available from 23 hours to 5 hours before departure.
2. Refund and reschedule will not be permitted after check-in.

Passenger Requirements

1. Batik Air online check-in is not available for passengers requiring special assistance, thus they need to check-in directly at the airport. Passengers requiring special assistance include:
   • Infant passengers
   • Passengers in a wheelchair
   • Passengers with disability
   • Unaccompanied Minors
2. Although pregnant passengers are allowed to check-in online, they are still required to report to the Batik Air check-in counters at the airport to submit the following documents:
   • Passengers with a pregnancy of less than 27 weeks are required to fill in a medical form at the airport check-in counters.
   • Passengers with a pregnancy between 28–35 weeks are required to submit a medical certificate and fill in a medical form at the airport check-in counters.

Prohibited Items

After Check-in

1. Make sure you have prepared the necessary travel documents, such as valid identification document, passport, and visa.
2. You are required to collect your boarding pass at Batik Air airport check-in counters or kiosks within the permitted time limit.
3. Passengers must check their baggage at the airport check-in or baggage drop counters before the counters are closed.
4. Batik Air check-in counter closing time varies between flight routes, as detailed below.
   • Domestic: 30 minutes before departure
   • International: 45 minutes before departure
5. Your boarding gate may be changed without prior notice. Please check and confirm your flight information at the airport.
6. Boarding gates will be closed 20 minutes prior to departure.

General Info

1. Lion Air online check-in is available from 23 hours to 5 hours before departure.
2. Refund and reschedule will not be permitted after check-in.

Passenger Requirements

1. Lion Air online check-in is not available for passengers requiring special assistance, thus they need to check-in directly at the airport. Passengers requiring special assistance include:
   • Infant passengers
   • Passengers in a wheelchair
   • Passengers with disability
   • Unaccompanied Minors
2. Although pregnant passengers are allowed to check-in online, they are still required to report to the Lion Air check-in counters at the airport to submit the following documents:
   • Passengers with a pregnancy of less than 27 weeks are required to fill in a medical form at the airport check-in counters.
   • Passengers with a pregnancy between 28-35 weeks are required to submit a medical certificate and fill in a medical form at the airport check-in counters

Prohibited Items

After Check-in

1. Make sure you have prepared the necessary travel documents, such as valid identification document, passport, and visa.
2. You are required to collect your boarding pass at Lion Air airport check-in counters or kiosks within the permitted time limit.
3. Passengers must check their baggage at the airport check-in or baggage drop counters before the counters are closed.
4. Lion Air check-in counter closing time varies between flight routes, as detailed below.
• Domestic: 30 minutes before departure
• International: 45 minutes before departure
5. Your boarding gate may be changed without prior notice. Please check and confirm your flight information at the airport.
6. Boarding gates will be closed 20 minutes prior to departure.

General Info

1. Wings Air online check-in is available from 23 hours to 5 hours before departure.
2. Refund and reschedule will not be permitted after check-in.

Passenger Requirements

1. Wings Air online check-in is not available for passengers requiring special assistance, thus they need to check-in directly at the airport. Passengers requiring special assistance include:
   • Infant passengers
   • Passengers in a wheelchair
   • Passengers with disability
   • Unaccompanied Minors
2. Although pregnant passengers are allowed to check-in online, they are still required to report to the Wings Air check-in counters at the airport to submit the following documents:
   • Passengers with a pregnancy of less than 27 weeks are required to fill in a medical form at the airport check-in counters.
   • Passengers with a pregnancy between 28–35 weeks are required to submit a medical certificate and fill in a medical form at the airport check-in counters.

Prohibited Items

After Check-in

1. Make sure you have prepared the necessary travel documents, such as valid identification document, passport, and visa.
2. You are required to collect your boarding pass at Wings Air airport check-in counters or kiosks within the permitted time limit.
3. Passengers must check their baggage at the airport check-in or baggage drop counters before the counters are closed.
4. Wings Air check-in counter closing time varies between flight routes, as detailed below.
   • Domestic: 30 minutes before departure
   • International: 45 minutes before departure
5. Your boarding gate may be changed without prior notice. Please check and confirm your flight information at the airport.
6. Boarding gates will be closed 20 minutes prior to departure.

General Info

1. Sriwijaya Air online check-in is available from 24 to 4 hours before departure.
2. Sriwijaya Air online check-in is available only for domestic flights.
3. Passengers are required to select their seats during online check-in.
4. Refund and reschedule will not be permitted after check-in.

Passenger Requirements

1. Sriwijaya Air online check-in is not available for passengers requiring special assistance, thus they need to check-in directly at the airport. Passengers requiring special assistance includes:
   • Infant passengers
   • Passengers in a wheelchair
   • Passengers with disability
   • Unaccompanied Minors
2. Although pregnant passengers are allowed to check-in online, they are still required to submit a medical certificate and fill in a medical form at the airport check-in counters.

Prohibited Items

After Check-in

1. Make sure you have prepared the necessary travel documents, such as valid identification document, passport, and visa.
2. You are required to collect your boarding pass at Sriwijaya Air airport check-in counters or kiosks within the permitted time limit.
3. Passengers must check their baggage at the airport check-in or baggage drop counters before the counters are closed.
4. Sriwijaya Air check-in counters are closed 30 minutes prior to departure time.
5. Your boarding gate may be changed without prior notice. Please check and confirm your flight information at the airport.
6. Boarding gates will be closed 10 minutes prior to departure.

General Info

1. Citilink online check-in is available from 48 to 2 hours 30 minutes before departure.
2. Refund and reschedule will not be permitted after check-in.

Passenger Requirements

1. Citilink online check-in is not available for passengers requiring special assistance, thus they need to check-in directly at the airport. Passengers requiring special assistance include:
• Pregnant passengers
• Passengers in a wheelchair
• Passengers with disability
• Unaccompanied Minors
2. Although infant passengers are allowed to check in online, they are still required to report to the Citilink check-in counters at the airport before boarding.
3. Pregnant passengers are required to submit a medical certificate and fill in a medical form at the airport check-in counters.

Prohibited Items

After Check-in

1. Make sure you have prepared the necessary travel documents, such as valid identification document, passport, and visa.
2. To board your flight, you must print your own boarding pass, or have it printed at the Citilink check-in counters at the airport.
3. Passengers must check their baggage at the airport check-in or baggage drop counters before the counters are closed.
4. Citilink check-in counters are closed 30 minutes prior to departure time.
5. Your boarding gate may be changed without prior notice. Please check and confirm your flight information at the airport.
6. Passengers are advised to arrive at the boarding gate at least 40 minutes prior to departure.