Conxxe Terms & Conditions

1. Please read these terms and conditions carefully before making your booking. By making a booking with us, you agree to be legally bound by these Terms as they may be modified and posted on our Site from time to time as well as other information contained in the Site and shown on your vouchers. Please also note that as you are contracting directly with the Supplier you may also be bound by their terms and conditions of booking.
2. By ordering any services from our Sites, you are entering into a contract with the Supplier for the supply of Airport Transport and not Traveloka. You agree to be legally bound by these Terms of use as they apply to your order.
3. If you do not wish to be bound by these Terms then regrettably you may not place an order via our Site.

1. To place an order you must follow the ordering procedures set out on the order page of our Site. All orders must be placed at least 2 (two) calendar days in advance of your departure.
2. We are entitled, on behalf of the Supplier, to refuse any order of Airport Transport placed by you. We do not guarantee to successfully allocate a Supplier to every booking request. In the event that we are unable to allocate your booking request to a Supplier, we will send an email to advise you of that fact. An alternative may be offered which may include additional charges. We will acknowledge your booking request by issuing a booking voucher on behalf of the Supplier to the e-mail address you have given us upon ordering. Supplier details will only be provided if your booking is successfully allocated. Subject to clauses 3.3, 4 and 5, the order will then be fulfilled by the Supplier on the date set out in the booking voucher.
3. You confirm that all details you provide to us for the purpose of purchasing the Airport Transport from the Supplier will be correct, that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of the Airport Transport. We reserve the right to obtain validation of your credit or debit card details before providing you with the Airport Transport. If validation cannot be obtained and payment is not made, we reserve the right to cancel the booking on behalf of the Supplier concerned who will then not perform the Airport Transport.
4. For bookings that are successfully allocated to a Supplier, a voucher will be produced detailing your journey details, the Supplier's details and your unique voucher number. It is your responsibility to check the details of your booking on the voucher prior to travel and inform us if there are any errors. Traveloka cannot be held responsible if the details entered at the time of placing your request are incorrect. You must present this to the driver at the start of your journey. The supplier can refuse the transfer if your booking voucher is not shown.
5. Disabilities and Medical Problems: If you or any member of your party has any medical problem or disability which may affect your transfer, please provide us with full details before we confirm your booking so that we can advise as to the suitability of your chosen arrangements if possible. Please inform us at the time of booking if any of the passengers are wheelchair users. Please also inform us as to whether the wheelchair is collapsible and the dimensions, so that we can ensure that the correct vehicle is booked to meet your needs.
6. Shuttles: there will be no charge for children under 3 years of age (providing they sit on an adults lap, and do not occupy the front seats of the vehicle). Children aged 3 years and above always count as a passenger, occupy a seat and must be booked and paid for in full. Any Infants aged 2 years or under must be advised at time of booking to ensure they will be provided a seat. The availability of child seat may vary depend on the Supplier. Please note that several destination countries require you to use child seat during traveling with children in accordance with the prevailing regulations in such respective country. It will be your responsibility to comply with such regulation and we will not be liable for your non-compliance.
7. Vehicle Type and description: please note when booking a private transfer, this can be any type from a (limited) range of vehicles depending on destination, and we do not state the exact vehicle type you may receive.

1. Details of the prices for the Service, and the procedures for payment and delivery are displayed on our Site. The applicable price of any Service is the price displayed on our Site at the date and time of your order. The price of any Service on our Site may change before you place an order. We try to ensure that our prices displayed on our Site are accurate but the price on your order will need to be validated by us as part of the acceptance procedure (see clause 3.2 below). In accepting these terms and conditions once the price of the Airport Transport is confirmed, you waive your right to have the Airport Transport fare calculated on a taximeter.
2. We will inform you if an Airport Transport's correct price is higher than that stated in your order and you may cancel the order and decide whether or not to order the Airport Transport at the correct price.
3. Prices quoted are per vehicle - except in the case of shuttle transfers where per person rates are quoted.

If you have any special requests, please let us know at the time of booking. We will endeavour to pass on all such requests to the Supplier, however we cannot guarantee that they will be met and we will have no liability to you if they are not.

You can reschedule your reservation at the latest 73 (seventy-three) hours prior to your scheduled reservation. Reschedule can only be accepted in accordance with the terms and conditions of the Supplier concerned. The reschedule can only be made by directly contacting our Customer Service. The Supplier may charge the cancellation or amendment charges shown in their booking conditions. We serve the right to refuse your reschedule request if it is incompliance with this term.

You may cancel your reservation at the latest 25 (twenty-five) hours prior your scheduled reservation. Cancellations can only be accepted in accordance with the terms and conditions of the Supplier concerned. The Supplier may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the transfers and will normally increase closer to the date of departure). The cancellation can only be made by directly contacting our Customer Service. We serve the right to refuse your cancellation request if it is incompliance with this term.

We will inform you as soon as reasonably possible if the Supplier needs to make a significant change to your confirmed Airport Transport or to cancel them. We will also use all reasonable efforts to find alternative suitable Services for you at no extra cost, but we will have no further liability to you.

1. We act as a booking agent. As such, we accept no responsibility for the actual provision of services. Our responsibilities are limited to publishing information on our Site about the Airport Transport the Suppliers supply; passing on reservation information to Suppliers and informing you of any enforced changes to the terms of your booking. We accept no responsibility for any information about the transfers that we pass on to you in good faith. We accept no liability for any illness, injury, death or loss of any kind. This includes loss, damage or theft of any luggage or personal belonging you or your party may be carrying. Any claim for loss, injury, illness or death should be pursued with the Supplier directly or may be covered under the terms of your insurance. We only accept liability to you for claims which arise solely as a result of our own negligence.
2. Descriptions of transfers provided are taken from information provided to us by the Supplier and we do not accept responsibility for any inaccuracies in such information, nor can liability be accepted for changes to facilities which are not communicated to us by the Supplier.
3. In the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

Force majeure means that neither we nor the Supplier will pay you compensation if we or the Supplier have to cancel or change any Airport Transport because of unforeseeable circumstances beyond our or the Supplier's control. These can include, but are not limited to, accidents and related delays, unplanned marches, demonstrations and organised disruption, police operations, unforeseen road hazards, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire, adverse weather conditions or other similar events outside our or the Supplier's control.

1. It is your responsibility to travel with the booking voucher which lists arrival instructions (which differ at each airport) and all of the relevant local contact numbers in the event of an emergency and local office reconfirmation hours and contact number. This is made clear on your booking voucher and on the website. Neither us, nor the Supplier, will accept any responsibility for any loss of Airport Transport or other loss should you not travel with your booking voucher.
2. If your flight is diverted by your airline, we recommend that you contact our customer service as soon as possible as they may be able to assist you in finding alternative transfer arrangements. Please note that neither we nor the supplier will be liable to pay for such alternative arrangements. Subject to their terms and conditions, it is the responsibility of the airline to transport you to your original destination airport.

1. If you encounter a problem with your Airport Transport, please inform the Supplier, or call us using the numbers given to you on your booking voucher, and we will immediately endeavour to investigate the matter with the Supplier on your behalf and put things right. Failure to notify us or the Supplier concerned of your complaint at this stage will affect our ability to investigate the matter complained of, and your rights under the contract with the Supplier.
2. If you have any service issues upon your return, in relation to services booked with us, you should direct them to us via our customer services on our Site.
3. Please note that any complaints must be received in writing within 14 days of the return booking date. (If an outbound transfer only - then within 14 days of this date).

1. If you wish to rely on any variations to these terms and conditions, you should ensure that such variations are agreed with us in writing as soon as possible.
2. We may transfer or subcontract any or all of our rights and obligations under these terms and conditions at any time.
3. We may alter these terms and conditions from time to time and post the new version on our Site, following which all use of our Site will be governed by the new version. You must check the terms and conditions on the Site regularly. The terms governing the purchase of any Airport Transport will be the terms in place at the time of your order.
4. If any provision or term of these terms and conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be deleted but all other terms will remain valid.
5. Our terms and conditions and your use of Site are governed by Indonesian laws, and in the event of any dispute under our contract, you agree to submit to the exclusive jurisdiction of the Indonesian court.
6. Failure by either party to exercise any right or remedy under this agreement does not constitute a waiver of that right or remedy.