After being postponed in 2020, the long-awaited Fan Meeting event with Ji Chang-Wook is finally ready to be held on 3 December 2022. The event is now titled "Ji Chang-Wook Fan Meeting 'Reach You' in Jakarta" and will take place at The Kasablanka Hall, Jakarta. Got any questions about Ji Chang-Wook's "Reach You" event? Don't worry! We have rounded up some frequently asked questions about this event that you can find below.

A: You can book a Ji Chang Wook Fan Meeting ticket via this link:
https://www.traveloka.com/en-id/activities/indonesia/product/2020-ji-chang-wook-asia-fanmeeting-tour-waiting-for-you-in-jakarta-2002136244602

A: Yes, you can! To book a ticket for another person, you must register the name and identity of the person in Visitor Details during booking. Please note that only registered names can enter the venue.

A: The name and NIK you inputted during purchase have to match the name and NIK during ticket redemption. You cannot change the NIK once the ticket has been issued. However, you can use a letter of attorney (surat kuasa) with a valid stamp duty, signed by the person whose NIK is on the voucher. Bring the letter of attorney in order to enter the venue.

A: You can book up to 4 (four) tickets in a single transaction.

If you book for multiple people, the visitor registered during purchase must be present at the venue. To book a ticket for another person, you must register the name and identity of the person. Please note that only registered names can enter the venue.

After the tickets are issued, you will receive several codes according to the number of booked tickets. Each code can be seen in My Booking on the Traveloka App or Xperience Ticket (not a receipt) sent to the email listed in Contact Details.

Please note that the tickets are non-refundable and non-reschedulable.

A: Yes, you can buy up to 4 (four) tickets.

A: Visitors aged 11 - 17 years old are allowed to enter the venue and must be accompanied by an adult. Visitors aged above 17 years old can enter the venue without an adult guardian.

A: No, all seats will be assigned automatically and cannot be changed.

A: Don't worry, the seat numbers will be selected automatically based on the latest availability.

A: In accordance with the promoter's regulations, tickets that have been booked are non-refundable.

However, you can transfer your ticket to someone else without changing the name on the ticket. You only need to provide the following documents:

1. Ticket
2. Letter of attorney (Surat Kuasa) with valid stamp duty, signed by you
3. Copy of your valid ID (ID card, driver's license, passport, or Indonesian Temporary Expatriate Work Permit/KITAS)

To enter the venue, the new ticket holder must bring and present the documents above to the staff at the venue.

A: Yes. You can transfer your ticket to someone else using a letter of attorney with valid stamp duty and a photocopy of your valid ID (KTP, SIM, Passport, or KITAS).

A: You cannot make any changes to the name on the ticket. If there are minor spelling errors on your ticket, you can still enter the venue by showing your ID during the ticket redemption.

A: If you have your old ticket and have not been refunded, you will receive an updated ticket from Traveloka shortly.

To see your updated ticket, please open Traveloka App, go to the My Booking menu, and select your ticket. You can also check the email you used when booking the ticket.

A: Here are the steps to find your updated ticket in your email:

1. Open the email you used during the booking.
2. Search for the email address booking@traveloka.com sent by Traveloka Xperience.
3. Check the Promotions, Social, or Spam folder if you cannot find the email.

You can also check your updated ticket via Traveloka App. Go to the My Booking menu, then select your ticket.

A: No, you will get the new ticket without any extra payment.

A: To prevent tickets from being sent to the wrong person, you will need to send us an attachment of your ID card (KTP). Our team will verify your ID card with your name. If the data matches, then we will resend the ticket to your new account/email.

A: Don't worry, we will send the new ticket to all ticket holders by email, starting on 10 November 2022 evening.

A: You can check your ticket validity in the Traveloka App using the account you used to buy the ticket.

Here are the steps:
1. Open your Traveloka App
2. Tap the My Booking menu
3. Select your ticket

We cannot verify the validity of any ticket purchased from any unofficial third party.

A: If your old ticket has expired, there is no need to worry, as you will receive an updated ticket with a new validity period from Traveloka shortly.

Please find the updated ticket on the My Booking menu in your Traveloka App, or through the email you used when booking the ticket.

A: Don't worry! Your ticket is still valid without the Xperience Voucher page.

A: Ticket redemption can be done from 2 December 2022 (except for the MCP Package) until 3 December 2022 (for all ticket categories) starting at 11:00 - 20:00 WIB at The Kasablanka Hall, Kota Kasablanka, 3rd floor.

A: It's easy! Download your ticket through the My Booking menu on your Traveloka App or check your email, then show the QR code to the staff at the venue.

A: You can still redeem your ticket as long as the name stated on the ticket is the same as the one written on your ID card (KTP).

A: You can use your KTP, SIM, Passport, or KITAS.

A: Yes, ticket can be redeemed by a third party. If you choose to have your ticket redeemed by someone else, please bring the following documents during the redemption:
1. Printed e-voucher or proof of purchase
2. Letter of attorney (must be signed and stamped)
3. A copy of the ticket owner's ID card and a copy of the ID of the person who redeems the ticket

A: Bring your ID (KTP, SIM, Passport, or KITAS) to enter the venue. You will also need to bring a letter of attorney (surat kuasa) if your ticket was transferred from someone else.

A: Visitors are not allowed to bring chairs/folding chairs, food & drinks, selfie sticks/monopods, camera/professional recording equipment, firearms/sharp weapons, illegal drugs, fans, big banners, tablets/iPad, flashlights/lasers, plastic bottles/cans, cigarettes, costumes, headpiece/headbands that block the view, horns, backpack/bags bigger than A4 size, explosive materials.

A: All visitors must have been vaccinated against COVID-19. Visitors aged 18 years old and above must have received the third dose (booster).

A: Please find more information on the official promoter's Instagram account @mecimapro.

A: No, your E-Voucher must be exchanged with a physical ticket before entering the venue. To exchange for a physical ticket, show or scan the QR code on your voucher at the ticket booth.

A: You can get more information via the official promotor Instagram account @mecimapro or via email at contact@mecimapro.com