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Traveloka Team

24 May 2024 - 4 min read

What is an Overbooked Flight? Here’s the Explanation!

In the environment of flights, the word "overbooked flight" frequently conjures up images of turmoil and anxiety at the airport terminal. But what happens if an aircraft is overbooked? To have a better understanding of this prevalent issue and its complexities, we must first study the concept of airplane overbooking.

An overbooked flight occurs when an airline buys more tickets for a given flight than the aircraft's available seats. While this technique may appear confusing, it is a planned approach used by airlines to reduce possible revenue losses caused by passengers who do not show up for their flights. Airlines strategically oversell tickets to maximize seat occupancy and profits, using thorough analysis and predictive modeling.

So, what is an overbooked flight? Why could this happen? How do they affect passengers' travel experiences? Let’s get into the topic!

What is an Overbooked Flight?

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An overbooked flight occurs when an airline sells a greater number of tickets for a particular flight than the total number of available seats on the aircraft.

This practice is not an accident but a strategic move employed by airlines to safeguard against potential revenue losses caused by passengers who fail to show up for their scheduled flights, commonly referred to as no-show passengers.

The decision to oversell flights is informed by meticulous analysis of historical data and sophisticated statistical models. These predictive tools allow airlines to estimate the percentage of passengers who are likely to miss their flights based on factors such as time of day, day of the week, route popularity, and other relevant variables.

By increasing seat occupancy by overselling, airlines can efficiently distribute the fixed expenses of operating the planes among a larger number of people. This helps to maximize income and profitability, particularly on busy routes where demand frequently exceeds available capacity.

Furthermore, flying at or near full capacity improves operational efficiency and minimizes environmental impact per person transported.

While overselling tickets is widespread in the airline business, careful management is required to balance the possible benefits with the risk of inconvenience to customers in the event of an overbooked aircraft.

Airlines must develop efficient overbooking tactics, such as incentivizing volunteers to give up their seats and compensating passengers who are involuntarily bumped from their flights.

What Causes an Overbooked Flight?

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Airlines overbook flights to increase seat occupancy and revenue by selling more tickets than there are available seats. This method predicts that some passengers will cancel or fail to show up, allowing airlines to fill as many seats as possible.

By doing so, airlines reduce the cost effect of unoccupied tickets caused by last-minute changes in travel plans, enhancing profitability.

The level of overbooking used by each airline varies based on the day, route, and airline restrictions. Similarly, how travelers are compensated differs. Essentially, airlines try to persuade consumers to postpone their trip plans by giving incentives.

Even with considerable compensation for bumped customers, volunteers usually incur fewer costs for the airline than involuntary bumping instances.

How Do Airlines Choose Someone to Bump from the Plane?

When airlines find themselves with an overbooked flight, their initial course of action is to request volunteers willing to surrender their seats. Incentives, typically in the form of trip credits, are often offered to entice passengers to willingly give up their seats before resorting to involuntary bumping.

However, if no volunteers come forward, the airline then proceeds to select passengers for bumping based on established criteria.

These predetermined standards encompass various factors, including the passenger's frequent flyer status, fare class of the ticket, and the time of check-in. Passengers with higher frequent flyer status or those holding premium fare classes may be less likely to be bumped, as airlines prioritize retaining their most loyal customers and those who have paid higher fares.

Additionally, the time at which passengers check-in for the flight can also influence the selection process, with earlier check-in times typically receiving preferential treatment.

Tips for Dealing with an Overbooked Flight

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The most effective approach to minimize the risk of being bumped from a flight is to complete the online check-in process promptly and ensure an early arrival at the airport. By checking in online as soon as possible, passengers can secure their seat assignments and reduce the likelihood of being bumped.

Additionally, if the airline permits passengers to choose their seats at the time of booking, it is advisable to do so to guarantee a seat on the flight. In cases where a flight is fully booked and oversold, seats may become limited during the check-in process, and passengers without pre-assigned seats are at a higher risk of being bumped.

Arriving early at the airport provides passengers with ample time to address any potential issues related to seat availability or flight overbooking. It allows for better communication with airline staff and offers the opportunity to explore alternative options or seek assistance in the event of a bumping situation. Moreover, early arrival enables passengers to proactively manage their travel plans and mitigate the impact of unexpected disruptions on their itinerary.

Flight to Taipei

AirAsia Philippines

Start from Rp 648.721

Manila (MNL) to Taipei (TPE)

Tue, 22 Oct 2024

Eastar Jet

Start from Rp 722.186

Seoul (ICN) to Taipei (TPE)

Wed, 16 Oct 2024

AirAsia X

Start from Rp 742.900

Kuala Lumpur (KUL) to Taipei (TPE)

Sun, 6 Oct 2024

By adopting these proactive measures, passengers can significantly reduce the likelihood of being involuntarily bumped from a flight and ensure a smoother and more hassle-free travel experience. Additionally, staying informed about airline policies regarding overbooking and passenger compensation can further empower travelers to navigate such situations effectively and advocate for their rights if necessary.

Overall, while overbooked flights can pose challenges for both airlines and passengers, understanding the factors contributing to overbooking and knowing how to navigate these situations can help minimize disruptions and ensure a smoother travel experience for all parties involved.

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