Customer service is one of the professions vulnerable to being impersonated by fraudulent criminals. Indeed, there are many scammers who impersonate customer service in both large and small companies.

Traveloka is not exempt from being a victim. You may be confused about how to distinguish between fake customer service and genuine Traveloka customer service. Despite the existence of sophisticated tools and modern techniques to alter the criminal's voice, if you are observant, there are still many ways to detect it.

Here are some ways to recognize the scam mode posing as Traveloka customer service.

1. Scam customer service often makes repeated calls even if the potential victim has rejected the call and has no business with Traveloka. Sometimes, suspected fraudulent customer service also makes forceful calls, making the potential victim uncomfortable.

2. Fake customer service has a clear and melodious tone, not much different from the official Traveloka customer service. This is because they have used AI generators to make their voices sound more melodious.

3. Fraudulent customer service will ask the potential victim to transfer money to a personal account, not the company's account. This is because, as scammers, they do not have access to create an official company account.

4. Usually, fake customer service scams by pretending to ask for OTP codes from victims. If the potential victim provides this code, the victim's Traveloka application may no longer be accessible. The scammer might even access the pay-later feature in the application.

5. Fraudulent customer service is usually unable to answer questions from victims about the problems they are experiencing. So, if you feel you are being targeted for fraud, try diverting the conversation by asking about a Traveloka policy-related issue.

Using various sophisticated methods, scammers trap potential victims in several steps, including:

Traveloka will never ask customers to transfer funds from their accounts to an account claiming a personal name. Traveloka also does not ask for payments from customers outside the official Traveloka application or website and other official channels. All transactions conducted outside the official Traveloka company account are a form of fraud.

Note that the official bank account name for Traveloka payment transactions through the bank transfer option is PT Trinusa Travelindo.

You can also contact Traveloka customer service only through the phone number 0804-1500-308 / 021-2910-3300 listed in the link below or through email at cs@traveloka.com.

Those are some ways to recognize scam modes posing as Traveloka customer service. It's advisable to know the difference between fake customer service and genuine Traveloka customer service to avoid fraudulent incidents.

Always #CheckAndReject suspicious information claiming to be from Traveloka. Always check the authenticity of information and confidently reject any inaccuracies.

Let's become the Anti-Scam Warrior to protect yourself and others by reporting any fraudulent activities you encounter at https://www.traveloka.com/en-id/p/markas-pemberantas-penipuan!