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Help Center - Trains
Domestic Train
Train Refund, Reschedule, and Changes
How to Cancel and Get a Refund for My Train Booking
How to Reschedule or Reroute My Train Booking
Passenger name correction and change
Can I refund or reschedule my connecting train tickets?
When I travel with connecting train, what happens if I miss my next train?
How to Change My Train Seat
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Train Search
Why could I not search for more than four adult passengers?
What do ADT and INF categories mean?
What is a connecting train?
Can I change the preselected connecting train during booking?
When to Book Train Tickets
How to Activate Trains Seat Alert
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Train Booking
Buying a Train Ticket at Traveloka
How to Choose a Seat
What is the maximum number of seats that I can book?
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What type of identification is needed to book?
Confirming Your Booking
Why do I get two different e-tickets when booking a connecting train?
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Train Check-in
Using Your Train E-ticket
Printing My Boarding Pass
I have booked a connecting train ticket for my trip. What should I do after arriving at the transit station?
When I travel with connecting train, do I need to change trains at the transit station?
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Train General Information
KAI / Domestic Train Travel Regulation Updates Regarding Coronavirus
How to Find Train Ticket Promos
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Travel Insurance
Has insurance been included in the ticket price?
Where can I buy travel insurance?
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Taiwan Train Info
Refund and Reschedule
How to Refund or Reschedule a Taiwan Trains Booking
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Booking Information
How to Book Taiwan Trains Passes
How to Book Round-trip Taiwan Trains Tickets
How to Reserve Seats on Taiwan Trains
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Validity & Usage
Taiwan Trains Voucher and Pass/Ticket Validity
How to Use Taiwan Trains Passes
How to Redeem Taiwan Trains Passes/Tickets
Train Types for Different Taiwan Trains Passes
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