EN | IDR
Deals
Support
Partnership
For Corporates
Bookings
Log In
Register
Hotels
Flights
Trains
Bus & Travel
Airport Transfer
Car Rental
Things to Do
More
<

Help Center - TPayLater

Account, Level & Limit

TPayLater Account

Why did my application for TPayLater get rejected?
>
My TPayLater Account is Temporarily Unavailable
>
My TPayLater Verification Status Info
>
My TPayLater Account is Restricted from Purchasing
>
How to Deactivate My TPayLater Account
>
My TPayLater Account is Unable to Open
>
How to Re-activate TPayLater account
>
My TPayLater Account Has Been Blocked
>
How to update my TPayLater Contact (phone number/email)
>
Why can't I use all my limits to make transactions on Traveloka?
>
More Articles

TPayLater Level & Limit

About TPayLater Level
>
About Introductory Level
>
How Long It Takes to Increase TPayLater Level
>
How to Increase Your TPayLater Level and Limit
>
Things Causing Limit Reduction
>
What is TPayLater Available Limit?
>
More Articles

Purchase & Refund with TPayLater

Purchase using TPayLater

How to Use TPayLater
>
How to Change TPayLater Tenure
>
Can I combine TPayLater payments with other payment methods?
>
I cannot Purchase Using My TPayLater
>
I can't make a transaction with TPayLater because the OTP code was sent to my old phone number
>
Why can I only buy flight, hotel and train tickets with TPayLater?
>
I cannot Purchase Using My TPayLater
>
What is the installment fee?
>
What is service fee?
>
Why my payment failed?
>
How to Transact Using TPayLater Virtual Number
>
More Articles

Refund & Reschedule Transactions with TPayLater

TPayLater Refund Due to COVID-19
>
Refund for Purchases Made Using TPayLater
>
Refunding Virtual Number transactions
>
Why do I still see some TPayLater bills, after my refund is already processed?
>
How do I receive a refund for a TPayLater purchase that I have paid partially/fully?
>
If I pay my flight with TPayLater, will I be able to reschedule it?
>
Do I still need to pay my TPayLater bill, even if I have an ongoing refund?
>
I purchased a booking with a 100% refund guarantee. Why is there still an amount to pay in my TPayLater after the refund?
>
More Articles

TPayLater Bill Payments & Collection

TPayLater Bill Payments

How to Make My TPayLater Payments
>
My TPayLater Payment Due Dates
>
TPayLater Payment Reminder
>
I Paid to Wrong Traveloka’s Bank Account Number
>
More Articles

Collection & Bank Indonesia Checking (SLIK)

How to Respond to a Collection Agent
>
BI Checking Issue
>
I have Paid My TPayLater Bill to Collection Agent
>
I have BI Checking Issue, but I Never Use TPayLater
>
How to Ask Payment Letter
>
Consequences of Not Making Payments at All
>
More Articles

Security & Fraud

Security, Data and Credentials

I’m not comfortable using electronic payment methods. Can I really trust TPayLater?
>
How do you keep my data safe?
>
Is it safe to use TPayLater for my transactions?
>
More Articles

Fraud

Account Sharing
>
Recognizing a Fraud
>
Fraud Prevention
>
About Gestun
>
More Articles

Product Information

TPayLater

About TPayLater
>
How do I apply for TPayLater?
>
What is TPayLater?
>
More Articles

TPayLater Virtual Number

TPayLater Virtual Number Not Available
>
Refunding Virtual Number transactions
>
More Articles

PayLater Card

About Paylater Card
>
How to Get a Paylater Card
>
How to Activate Paylater Card
>
How is traveloka points calculated when using Paylater Card?
>
When do I receive Loyalty Points for Paylater Card transactions?
>
Why are My Point I Received not match?
>
I've made a payment, but my bill hasn't been paid. What should I do?
>
More Articles

TPayLater In-Store QR Features

What is payment with In-store QR?
>
I have a TPayLater account, but why can't I scan the QR code?
>
I have a TPayLater account, but why can’t I use it for transactions at the stores?
>
I want to pay at the store and I have Traveloka Account. However, I don’t have TPayLater Account, can I pay with another payment method?
>
If I have applied TPayLater and already got the approval email, how should I use my TPayLater for In-store QR?
>
I know my available limit on TPayLater page is Rp20.000.000, but when I want to confirm my In-store QR transaction, the available limit is less than that?
>
More Articles

TPayLater Shop Online

About TPaylater Shop Online
>
How to get Shop Online with TPayLater feature?
>
I have a TPayLater account, but why can't I use the Shop Online feature?
>
How to use Shop Online with TPayLater?
>
Where can I use the Shop Online feature?
>
Why did my Shop Online transaction fail?
>
My transaction was refunded by the merchant, how do I apply for a refund on TPayLater?
>
Why is the limit I can use on the Shop Online feature less than my TPayLater limit?
>
More Articles

Customer Dissatisfaction & Complaints

Customer Complaints Submission Procedure
>
Partner with Traveloka

Payment Partners

About Traveloka

Follow us on

Products

Others

Download Traveloka App

Copyright © 2025 Traveloka. All rights reserved