Bay and Basin

Information supplied did not indicate that there were no ground floor units. A lot of stairs. Room was a little cramped.

It was good

Rooms are all upstairs, so you have to lift your luggage yourself to a room with zilch storage. There is a tiny bathroom with no exhaust. No staff … bare minimum tea/coffee and toiletries. It’s all clean but old and musty carpets. Why is it a motel or a lodge … it can be a warehouse of old furniture.

We had a lovely experience with Bay n Basin. Staff were lovely and helpful. Clean and well maintained.

room was clean and the property itself was very nice, although the area around the property didn’t seem the safest. check in instructions were clear and easy to understand through the phone

We were greeted by a huge huntsman. The carpet was very dirty the hot water tap in sink didnt work both hot and cold taps in shower fell off. We were abused by a lady across from us because oir children woke her in the morning (we were in a family room) there was no spare toilet paper and our towels wernt refresed the next day. The beds have bed bugs. Overrall we had a bad experience which is disappointing as the hotel is very beautiful amd we would of loved to return again. The foyer also smells very uninviting.

Entrance to property unattractive. No staffed office and had to wait outside to be given key and shown accommodation. Accommodation very convenient to shops and services. Also exceptionally quiet and restful.

Overall, the room was basic but clean and comfortable. Shower hot and water pressure good. Usual amenities in the room, could have done with some tissues though. The Lodge is on the main road but was fairly quiet, we slept well. There are no ground floor rooms, and access is only by stairs, not good for people with mobility issues. A couple of extra hooks or rails is needed to hang towels in the bathroom, especially for 2 people. Only one (1) key is issued which is not ideal, sometimes my husband and I go separate ways and trying to organise this with 1 key was challenging. There is no reception or personal touch. There is a list of mobile numbers on the door to try and get in touch with someone to check in. I needed an extra towel and luckily I found a housekeeping person or I would have had to try ringing a bunch of mobiles. No information about the Lodge in the room, I had to ring the mobiles again to find out what to do with the key when I was leaving. An information folder in the room would have been helpful. The mobile numbers are only listed on the from door. Not sure how housekeeping works if you need extra linen etc. I just made our own bed and luckily I brought extra coffee & tea. The Lodge is very convenient to everything, right next to the local shops and the Country Club is across the road. I would stay again but I cannot see value for the money.

Very nice staff . Very clean room and ideal for location

Clean, good location. Would prefer if the windows opened for fresh air.

GOOD

Easy, efficient, clean, comfy, very helpful - highly recommended. Thank you.

very comfortable

Overall did what we needed

Good experience.

Our stay was easy, check in & out was pleasent with no hassles.. Shops & club in easy walking distance. Room clean & tidy. Overall we enjoyed our stay & would stay again. Did get a bit noisy around 6.15am , seemed to be banging & clanging. But hey thats life, we want to much sometimes hey... Thankyou for the stay

My travelling companions gained access quite easily by ringing the phone number. However, that wasn't my experience. I rang the land line 4 times and the mobile number once before I finally made contact via a return phone call and gained access. It was windy and cold waiting outside for a response to my call. Not impressed with the check in process.

Okay

Just what we were looking for. Clean, modern room with kettle and tv. Easy check in, great stay.

I liked that this place is close to the shops and pub, the staff member was really helpful and lovely! And cheap! The place was nice and quiet it smelt nice and clean i also enjoyed looking at the old historic looking furniture around the place 👌