Courtyard by Marriott Shenzhen Northwest

This hotel is incredible. More incredible is the staff. I left my passport inside the taxi that the hotel had reserved and Sam (I think he is the night manager) helped me to find the driver and made him bring it to the airport minutes before the flight was closed. And the breakfast? Out of this world! Thank you all! Will definitely stay there again when back to Shenzhen.

Overall good to stay, very nice hotel breakfast that I had in Shenzhen

great location. Very close from Flex FY plant really clean and convenient

Generally an excellent and comfortable place with a friendly and helpful staff. Will stay there again if the price continues to be reasonable. Maybe an 8 minute drive from the airport, and a good mall/eating area very close by. I am overlooking one incident, where at 4a.m. the staff were not immediately able to be helpful. It was 4a.m. But that was the only negative incident in 3 days and there were many positive ones.

They no longer offer airport shuttle service. Had a very hard time getting taxi to accept us. No room service or restaurant food available apon arrival. Room was good.

I had to book this hotel last minute as when I got to the airport and found out my flight had been cancelled, I needed somewhere to stay. I was in a panic and exhausted and terribly upset about not being able to fly home to the US, and the two people at check in were incredibly kind and helpful. Ada and David took care of me, and they showed me where to go to get something to eat since the hotel is currently not serving food due to Covid restrictions - David even walked me over to the restaurant and waited to make sure they got my order right. The room is comfortable and the hotel is beautiful. Everyone is very friendly, and I would definitely stay here again.

Great hotel interior and room size as expected of Courtyard, but the location was really inconvenient for travellers who would like to shop around Shenzhen. It's nearer to the airport so it really depends on the needs of the traveller. There is a shopping mall right beside the hotel so it's still convenient, but only for people who are here for a short stay. Much is left to be desired for some of the reception and door staff too. Asked for help to call a taxi but was told to get them via the app myself twice by 2 different staff (both reception and door). Staff are pretty passive and not hospitable compared to other Courtyard branches or even other hotel branches i've stayed before.. Also, did not get much recommendations for nearby attractions too. I liked the free shuttle to the airport, but the staff didn't inform us that the vehicle was already waiting for us at the door, and no one helped us with moving the baggage out to the door too. Housekeeping was really attentive and did a really good job! I may choose to stay at another Courtyard branch if i do return to Shenzhen again.

Another great stay at an excellent hotel. Diana runs a great staff and in the lounge Lilly will take care of your every request. Nice to be made to feel like you are special.

The place was clean and spacious and comfortable. The layout of the room and especially the bathroom and shower was great.

Another great stay thanks to a great staff. many Thanks to Lilly in the lounge, a great personality and a great hostess. Diana of course runs a great ship in this hotel 1

Everything is what you would expect from the Marriot chain. excellent staff, great hotel and wonderful service. The Young Russian lady who helped me check in, is worth her weight in gold to the hotel. Provided excellent service, friendly and had a great personality. Top notch all the way.

Spacious and clean room. A bit of a distance to Metro

the hotel is new and very nice - rooms very spacious and generous - what I did not like is that my hotel loyalty information does not apply when booking thru Expedia.

Very good

Exceptionally excellent.

Connected to a mall with many food options and close to the airport

Fantastic value for the price. Nice and clean. There are a lot of food options next door. The only downside is the distance from the subway, a bit far to walk, and too short to taxi.

Although marketed as close to the airport, it is a bit far without airport shuttle. Took 20 minutes not in rush hour. Otherwise, a very nicely designed and equipped hotel with all the modern amenities.

I booked this hotel in large part for the hotel shuttle that doesn't exist. Just take a cab, and make sure you have the chinese address handy. I took the subway and walked because someone was nice enough at the airport to give me good directions, it was fun, but you've got to be into that sort of thing after a long journey. The cab ride back was 50RMB because the subway wasn't open that early in the morning when I needed it.

great hotel! only one night, so not much else to stay...