The Ritz-Carlton, Shenzhen

Hotels
9,2
/10

Exceptional

501 reviews

What Guests Say About Their Stay

Darsha
10,0
/ 10
Though we waited pretty long for check in, reception staff were kind and helpful in explaining to us and making sure we were comfortable while waiting. Celebrated our anniversary here and the room was nicely prepared by the reception team, appreciate it loads! Disappointed we could not earn loyalty points for this stay though
John
10,0
/ 10
Upgraded to free breakfast for two in welcome. Changed room due to air-conditioning was not working.
Ningxiao
10,0
/ 10
Staff is extremely helpful. They go out of their way to make you feel special.
In the Area
See Map
116 Fuhua San Road, Futian District, Futian Qu, Shenzhen, Guangdong, China, 518048

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
The Ritz-Carlton, Shenzhen is located in area / city Futian Qu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around The Ritz-Carlton, Shenzhen

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116 Fuhua San Road, Futian District, Futian Qu, Shenzhen, Guangdong, China, 518048
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Location


The Ritz-Carlton, Shenzhen is located in area / city Futian Qu.

About The Ritz-Carlton, Shenzhen

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Ritz-Carlton, Shenzhen exclusively for you.

The Ritz-Carlton, Shenzhen is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at The Ritz-Carlton, Shenzhen.

All facilities in The Ritz-Carlton, Shenzhen

Others The Ritz-Carlton, Shenzhen
Others

Hotel Services

  • Tours
  • Multilingual staff
  • Laundry service
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Romantic proposal packages
  • Hot tub
  • Outdoor pool
  • Garden
  • Beach umbrella
  • Spa
  • Sauna
  • Steam room
  • Pool sun loungers

Public Facilities

  • Others
  • Coffee shop
  • Elevator
  • Coffee/tea in lobby
  • Restaurant
  • Safety deposit box

General

  • Parking (surcharge)
  • Banquet
  • Ballroom
  • Smoking area
  • Parking

Business Facilities

  • Conference center
  • Business center
  • Meeting facilities
  • Conference room
  • Conference rooms

Food and Drinks

  • Bar
  • Poolside bar
  • Breakfast
  • Snack bar

Nearby Facilities

  • Hair salon
  • ATM/Banking
  • Souvenir shop

Transportation

  • Access to train station (surcharge)
  • Limo or town car service

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in The Ritz-Carlton, Shenzhen

Important Note
  • Fee for buffet breakfast: approximately CNY 217 for adults and CNY 108.5 for children
  • Airport shuttle fee: CNY 600 per vehicle (one way)
  • Secured extended parking fee: CNY 60 per day
  • Rollaway bed fee: CNY 408.1 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

The following facilities or services will be unavailable from April 4 2025 to April 4 2025 (dates subject to change):
  • One of the bars/lounges
  • One of the dining venues
The property will be renovating from August 14 2024 to December 31 2025 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast
Available rooms at The Ritz-Carlton, Shenzhen
280
Number of floors in The Ritz-Carlton, Shenzhen
28
Another facilities in The Ritz-Carlton, Shenzhen
Tours, Multilingual staff, Laundry service, Express check-in, Newspaper in lobby

Frequently asked question in The Ritz-Carlton, Shenzhen

What are available facilities at The Ritz-Carlton, Shenzhen?
There are top facilites at The Ritz-Carlton, Shenzhen such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Ritz-Carlton, Shenzhen?
The standard check-in time at The Ritz-Carlton, Shenzhen is starting from From 14:00 while the latest check-out time is at Before 12:00
Does The Ritz-Carlton, Shenzhen provide breakfast?
Yes, The Ritz-Carlton, Shenzhen provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in The Ritz-Carlton, Shenzhen

9,2
Exceptional

From 501 reviews

Cleanliness

9,2

Room Comfort

9,4

Location

9,2

Service and Facilites

9,4

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Traveler Reviews The Ritz-Carlton, Shenzhen

Number of reviews per page
20
40
Top reviews
yu
icon-Leisure Family
Leisure Family

10,0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

All stuff are super nice and helpful. Good location.
Tomer
icon-Business with Partner
Business with Partner

10,0

/10

Reviewed 22 week(s) ago

Expedia Group verified review

Great hotel great service great location! I will definitely go back!
Shazzasbazzar
icon-Leisure with Partner
Leisure with Partner

10,0

/10

Reviewed 27 week(s) ago

Expedia Group verified review

Awesome experience on all counts.
Andy

4,0

/10

Reviewed 28 week(s) ago

Expedia Group verified review

空气不流通
Linda
icon-Friends and Family
Friends and Family

10,0

/10

Reviewed 34 week(s) ago

Hotels.com verified review

酒店人員友善,房間舒適清潔,地點方便。
Darsha
icon-Leisure with Partner
Leisure with Partner

10,0

/10

Reviewed 37 week(s) ago

Expedia Group verified review

Though we waited pretty long for check in, reception staff were kind and helpful in explaining to us and making sure we were comfortable while waiting. Celebrated our anniversary here and the room was nicely prepared by the reception team, appreciate it loads! Disappointed we could not earn loyalty points for this stay though
Athanasios

6,0

/10

Reviewed 39 week(s) ago

Hotels.com verified review

disappointed room was not ready arrived 14:20 pm had to wait an hour over, lobby cafe very small and non-atmosphere feels uncomfortable carpet in the room needs cleaning has visible spots / as usual in China Internet traffic restricted that will become in future maybe the reason why i will stop visiting China can’t work without properly functioning internet
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Rafal

10,0

/10

Reviewed 40 week(s) ago

Hotels.com verified review

Super !!!
Ahmed

10,0

/10

Reviewed 44 week(s) ago

Expedia Group verified review

N/a
Priscilla
icon-Leisure with Partner
Leisure with Partner

8,0

/10

Reviewed 50 week(s) ago

Expedia Group verified review

Hotels in Shenzhen are not really rated at the same level, in terms of stars, as those in many other metropolitan areas. 5-star ratings here seem to be more like 4-star elsewhere. This Ritz had great service but the room itself is not that well maintained. My biggest gripe is the ventilation in my room (which was upgraded for free to the executive level) was poor. When I entered into the room there was a musty smell. The room was on the warm side throughout the night even though I cranked temperature down to 19C. Very spacious room and bedroom. I got the room on Expedia for a good price so overall it was a good stay. Just don’t expect your typical Ritz I guess.
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brad
icon-Leisure with Friends
Leisure with Friends

10,0

/10

Reviewed 51 week(s) ago

Expedia Group verified review

Excellent service
Stephen
icon-Leisure
Leisure

8,0

/10

Reviewed 60 week(s) ago

Expedia Group verified review

Great service, property and facilities a bit dated.
Judy
icon-Leisure with Partner
Leisure with Partner

10,0

/10

Reviewed 63 week(s) ago

Expedia Group verified review

We had a lovely stay. Will come back again.
Kwan Ming
icon-Friends and Family
Friends and Family

4,0

/10

Reviewed 68 week(s) ago

Hotels.com verified review

Excellent customer services, however it’s a shame that the room had a couple of issues. Squeaky bathroom door, faulty TV remote control, the room was dated and the furnitures have seen better days. It would be okay if we were staying at a 3 or 4* hotel but given it was Ritz Carlton, it had really failed to meet our expectations.
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John
icon-Leisure Family
Leisure Family

10,0

/10

Reviewed 74 week(s) ago

Expedia Group verified review

Upgraded to free breakfast for two in welcome. Changed room due to air-conditioning was not working.
YAN LUN ALAN
icon-Leisure with Partner
Leisure with Partner

2,0

/10

Reviewed 77 week(s) ago

Expedia Group verified review

The package includes lunch and dinner, it provides lounge access instead with snacks and desserts. It’s tricky and I feel cheated. The blame falls on both Expedia and Ritz Carlton.
Monty
icon-Leisure with Friends
Leisure with Friends

10,0

/10

Reviewed 81 week(s) ago

Expedia Group verified review

Wonderful staffs, nice spa, next to great eating shopping mall
James
icon-Leisure
Leisure

10,0

/10

Reviewed 83 week(s) ago

Expedia Group verified review

The staff are extremely nice
Ningxiao
icon-Leisure with Children
Leisure with Children

10,0

/10

Reviewed 87 week(s) ago

Expedia Group verified review

Staff is extremely helpful. They go out of their way to make you feel special.
Joe
icon-Leisure with Children
Leisure with Children

10,0

/10

Reviewed 88 week(s) ago

Expedia Group verified review

The staffs are friendly and the service is excellent
Number of reviews per page
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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.