The St. Regis Chengdu

Pretty good experience. Big room

The staffs are really friendly, helpful. The room is very comfortable and clean. Enjoy the breakfast, a lot of choices to choose from. Definitely will return to this place again.

convenient location with good gym facility

We loved everything. The staff was amazing. The room was perfect. Thank you for the best stay

Service is really great at St Regis, our butler Sherry greeting us at the lobby and have our room arranged beyond our expectation. the hotel is highly recommended for business or leisure.

Mostly is good, but I don’t know why their staff make a wrong information told me two nights but only offer one breakfast, it is wasted my time to double check with the website for this, very bad experience and I will think not book the room from the site

Staffs are very manner & helpful

we have 4 nights of stay. will rate excellence for their service. the staff take care of your request and give their best effort. make you feel at home. thank you .

Our experience at St Regis Chengdu was fabulous! Butler service was a great experience. We had hot beverages served to our room every night upon request. Special commendation to the concierge, Alan. He helped us book tickets to the museum and coordinated our luggage transfer from Chengdu to Shanghai. He went beyond to facilitate the inspection of our luggage contents and even recorded the whole process at our request and shared with us via WeChat! This gave us peace of mind to continue with our travel itinerary. We strongly recommend him for a Service Excellence Award! We would say that St Regis has really lived up to its name and even exceeded our expectations!

Great hotel.

Excellent reception and service. Lobby staff are all amiable and eager to offer helpful advice. Hotel is clean and worthy of the rating. Will stay here next time.

very Good experience

it was a very pleasant stay. All wishes were taken into account, I especially want to thank the manager and the head chef, who, during breakfast, took into account all my wishes related to allergies

I was a little concerned when I arrived because they couldn't find my reservation, but that was quickly rectified. For such an international brand, I was a bit surprised by the lack of English abilities of the staff. However, I truly enjoyed my stay at the St. Regis. The room was spacious and well lit, the bed the was absolutely wonderful, and the amenities were equally excellent. I chose this hotel because of the pool (outside although I could only use it for 2 days because of the weather) and it did not disappoint. I would have liked the pool bar to have been open in order to get refreshments while lounging in the sun all day. Thankfully, there is a Starbucks in the mall attached to the hotel so a quickly scooted over there for a coffee and some dessert. I highly recommend this hotel for its location and its amenities.

Am very impressed with the good service provided by the stuff, special mention is Leo, who give us a lot of help in getting around Chengdu. Leo go beyond his duty to help us around the beautiful city, and even extend his help beyond our stay duration. Well done St. Regis Chengdu. You have a great team!

The service at St. Regis is impeccable as always. That's why I only stay in St.Regis. However, I was really disappointed in the condition of our room. It was like staying in worn down Super 8 Inn in the states. Absolutely unacceptable. I told the butler and his response was our hotel has been open a quite long time thats why the condition is this terrible. Wow! never heard this before. I am switching to Four Season for my next stay in Shanghai.

I had a great time staying at this hotel. The room is clean, modern and spacious, the property is immaculate, and the service is exceptional. The only drawback is that the lobby is kind of small (maybe it is just the style of St Regis).

Room was exceptionally clean and spacious, love the soft product (great slippers!) Was surprised that bookings via Expedia does not get loyalty reward points for the stay. Given the price paid this is rather disappointing.

Beautiful interior, great hotel staff, and good location. It is near the mall and it had some nice restaurants nearby. All hotel staff members were friendly and helpful.

Very nice hotel and good service. The location is a bit far from city.