Best Western Compass Inn

Very Comfortable stay. Just used room as a base for Bath Xmas market and catching up with family. Just the job.

We had a great stay at Compass Inn. The room was lovely and well equipped and the bathroom was sparkling clean and looked new. Rupert kindly assisted us with our heavy bags, all staff were exceptionally helpful. Highly recommended.

Not told there was a wedding on and only access from room to bar was through the wedding party reception room. We were told we had to go out the back door walk around the building and into the other door. 45 mile per hr wind and rain at time. Got there and bar was not serviced so had to go into wedding reception bar to het a drink. The log fire in the bar was filling the room with smoke. I reported it and they opened the outside door to vent the room. I pointed out they should put it out. Later went back to the bar for dinner as only room available to eat and the manager was again putting more wood on it. Other people in bar joined in with me and said they had headaches and room full of smoke. Eventually they agreed to let fire burn out but by this time we both felt ill. There was no other room to eat in due to wedding. The young staff were vere good with service but the reception desk staff was unrealistic expecting us to go outside in red weather warning. Not a great experience and very uncomfortable being forced to crash a wedding just to get a drink plus we were very under dressed for that.

Only problem was TV wouldn't work and reception couldn't help

We enjoyed ourselves.

Nice stop during our England road trip.

Staff were great, room was a good size and the food was great.

Not amazing. Very run down. Not sure we would stay again.

Great, friendly and accommodating staff

Really friendly staff throughout, who were so welcoming and friendly especially towards our two daughters aged 6 and 4 :)

The property is very dated and in need of decorating, repair and deep cleaning. Staff just handed me my card key. I had to ask what room and direction- disinterested staff. Restaurant was cold due to windows that were not closed in the roof of the orangery , where a few of us were forced to dine, as the bar area was full.Damp and leaves on restaurant floor. The staff member who served us actually shouted‘shut up’ in the middle of talking to her. This was actually directed at another member of staff! Fire door, next to my room, was broken and wouldn’t shut. Dangerous and also meant wind was blowing through corridor all night- making room very cold. In addition, rainfall overnight had soaked carpet. Room walls are flimsy and next room’s conversation and snoring was easily audible. No lighting in car park at rear , making walking and navigating to hotel hazardous. Lock out at 9pm and had to return to car and drive to pub side. Door to get in there jammed and staff thought my struggle with this amusing. Booked for 2 nights but left after first- unbearably poor all round. Final insult was doors to exit were locked and I couldn’t leave until a cleaner was found to unlock main entrance to pub side! Also dangerous in a fire. Disappointing experience- bordering on farcical. Can’t believe this business is still functioning at the level it is at.

The staff is absolutely wonderful and the sourroundings are beautiful, however the hotel is very dated. We were give a very large family room. The bathroom shower worked with an electrical Device that made a tractor engine noise, but the shower was warm and nice. The room carpet next to the double bed smelled really bed and there was no thermostat in the room. One could not control the temperature and the heat would go on only in the evening and be stuck at 30 C (86 F!). The mattresses could use replacing. Not really a place we’d go back to if not for the absolutely stellar staff.

Positives were the location near the M4, easy parking, nice outside area, and a nice bar and restaurant. The room was a bit small but functional but there was some noise from adjacent rooms which I think was caused by pumps operating the water and showers. Overall, however, our stay was good value for money.

On balance, I would have given this two and a half stars. Cleanliness was poor, the corridors were dirty and needed a good vacuuming. The room had a cup with a used tea bag and there was a minimal tea tray, The electricity went on and off all night and in the morning ! The breakfast was ok- all cheaper ingredients. The room was quite and we slept well. Need a refurbishment..Not sure whether we would return.

Although acceptable, it could’ve been a little cleaner. Lots of banging doors, but only to be expected in a traditional old building. The staff were fantastic, the breakfast and dinner was delicious. And you cannot be those surroundings!

Adequate for a short stay. Food was nothing special Rooms were clean Mediocre for the money

Decent place to stay

Very average, food not the best as was the service, disappointing

It is a nice old English pub with modernish ropms and very helpful staff. The lunch was very good

Nice room but experience let down by a very hard mattress. If you don’t sleep well what’s the point of a hotel! I think all hotels should have a bed comfort rating.