Bromsgrove Hotel & Spa

"Hotel and SPA" is why we booked. When we arrived there was a note on the reception saying that the pool and spa facilities were out of action. This was the case for our whole stay sadly. Our room was 'ok' but nothing special. We had to go out and buy an extension lead, because the bedside plug sockets weren't for normal plugs and we couldn't plug chargers in next to the bed. The shower flooded all over the bathroom floor and out onto the hall carpet the first time we used it. We used every towel available to mop it up and left them by our door. They were collected but not replaced. No room service to replenish or clean during our stay. No air con and poor ventilation in the room. No windows that could be opened, just an outside door onto the path which looked like it was linked to an alarm so we didn't risk opening it. Plenty of panic alarm cords in the room though which was slightly odd and a control panel next to the bed which had strange switches that did nothing. Conflicting information about parking charges between staff and signage outside. I'd rate it 3/10 Wouldn't stay again unfortunately.

Stayed for 1 night at 5 in the morning smoke alarms went off, went back to sleep woke at 7.30 no electrics were working couldnt shower or make coffee , at 8 went to see what was going on but hallway was pitch black wasnt untill about 9.30 that someone came round to say there was a power cut and we had to leave was just given a sorry and no no explanation

It was okay, really large spacious hotel. Nice lobby

Good breakfast.

Staff all excellent

The room was excellent value for money. It was spacious, clean & warm with a comfy large bed. The ensuite had a bath with shower over, it was a little dated but very clean. Swimming pool was lovely & warm, however it costs £4 per hotel guest to use. Parking was good, plenty of spaces, £5 per 24 hours. Tea, coffee, shampoo & shower gel all provided in your room. Would definitely recommend.

Hotel never responded to my on-line request regarding having left an important item of personal property in my room – which will cost me around £400.00 to replace. Hence the ‘Poor Service’ (although the service otherwise was very good).

Clean comfortable friendly staff

Great main area. Comfy bar with pool table. Rooms were comfy. Bathrooms could do with some mainteneabce and refresh. Huge tv in room. Barman Chris was excellent and very attentive. Swimming pool was great. Room doesnt get done if you stay 3 days. Had to ask for towels at reception. Didnt even replace water. Having said that its great to have a fridge and water in the room. It seemed like they were following old covid procedure for room service. Even had the laughable card in the room saying "we know you all worry about covid" Time to get rid and shake it up. Having said that I really enjoyed the hotel and wlould use it again. Enjoyed the food on half board. Was very good pricing for a half board stay.

No room keys available when l checked in due to system being down, so staff had to let you in and out of your room which was painful. Someone walked into my room at 10:20pm, wrong room which was awkward. Then to top it off cleaners walked into my room the next morning. Shocking hotel

Some noise from people banging doors. Overall good.

The room was bigger than expected. The location of the hotel is in a good and quiet area. The only negative was that the heater needs updating and didn't but staff did try to rectify by giving additional duvets.

The Hotel is in need of some TLC as rooms are dated as well as the bathroom. Had to pay for the Gym which is normally free at other Hotels. Bar meals took ages to come Breakfast was possibly the worst I have had at a Hotel

Found the fact that not only did you have to pay for your internet in your room shocking, your shower pressure was worse than a watering can and the decor is dated.

A nice short stay with no problems and a comfy room

Lovely room with comfortable bed, good breakfast. It’s a shame you have to pay for parking but lovely hotel.

Very worn swimming area terrible and not clean . Not the hotel fault but room next to me 211 was really loud throughout the night . Meal was ok but breakfast was terrible.

Very clean and spacious rooms. Staff were very friendly and welcoming aswel

Bit of odd spot, the hotel was full of bus trips and business men. You had to pay for WiFi in your room which seems a bit scandalous for a hotel

Few things wrong in the room but wouldn’t deter us staying there again