Crowne Plaza LONDON - KINGS CROSS, an IHG Hotel

thank you - staff & property great!

Thank you for your care and service

Room service is not good at all. I stayed there for a week, and they didn't clean the room well! One day, they left the cups without washing them, another day, they forgot to put tissues in, another day, they forgot to put water in, and another day, I had to call them to clean the carpet. Also, the breakfast is poor. It is unusual for Crown Plaza to be like this! I visit them very frequently in Saudi Arabia, it's amazing

Ultra small rooms with basic bathrooms - room with zero view - cramp space - not good value - many other options - as a Diamond elite member - not what I expect of a IHG hotel

The place had all things we needed and very attentive to help us with transportation

I was very happy with this property.

We stayed here for a week for an event. The room was clean and comfortable. Pillows were a little lackluster, and the beds were hard but otherwise fine. The rainfall shower was great, but the lack of a ventilation fan left it very damp after a family of 4 needed to shower. Breakfast was good, but very busy. Dinner left a lot to be desired both in food quality and service. Convenient location to Kings Cross and Farringdon.

Lovely hotel, with a luxury feel. Very helpful and friendly staff. Comfortable room with plenty of space. Wonderful shower. Breakfast was amazing, with a huge choice of food. Highly recommended.

Very helpful staff, good sized room, clean, well appointed and modern. Check in was faff free and breakfast was excellent with plenty of choice. I would certainly stay here again.

Amazing buffet breakfast, but go early to avoid the crowd.

Will not recommend this hotel, very low standard. See photos, 1.My room located on 1st floor has 8 steps, I am 66 old, no warning or offer assistance, expect me to carry my full size luggage myself for those steps. 2. I checked in late & was tire, did not check the room.when enter. Next morning start coughing and realized funny smell, found out there are mold at the corner.. see photos Room change after I show them the photos.. 3. next to entrance is the smoking area, you may have to go through those smoke screen if lucky like me. I have requested the mgr to refund me the the 1st night stay for the mold issue, on account that room is not suppose to be offer to customers. So far no response. Crews need to re train 1. Give warning and offer assistance if room locate on floor that have steps. They said I look young that why thye dont offer any help. I saw other people haing hard time carrying the luggages through those steps. 2. the front reception that help me to move the luggage to the new room when I told him my conern about the Mold and steps, he keep telling me he is at minimum wages and I should report to the mgr about the issues, look like he does not care what customers think. WoW !!! He has a long way to go. I have requested the mgr to refund me the the 1st night stay for the mold issue, on account that room is not suppose to be offer to customers. So far no response.

Very nice and clean hotel. Staff were very friendly and the service was very good. I was very impressed with the breakfast and all the choices available to eat. I would recommend this hotel

Good location, very clean nice room

Location was fine, but what I did not like was the rude staff upon check in. Seeing as how we had already registered, and asked to wait as our room was not ready, 3 hours later when we returned, i went to the front desk to check, and I was told to "wait like everyone else". Its fine if I had to queue, but I am very sure the choice of words could be better.

We put the DND sign and told the lady that we do not need any room servicing and they entered the room. Air conditioning system not working. Hair dryer not working asked twice to replace . Took half an hour to bring replacement.

Positives: Very close to train stations, walkable distance and flat for walking with luggage etc. Taxi from Euston was only £10, which was quite reasonable. Service was amazing, we turned up at hotel to drop luggage as it was 3 hrs before check in time and they said there was an available room, which we were extremely grateful of after a long journey. Room service was good and fast, even though they said they were really busy and there may be a wait. I dropped my wedding ring down the sink and I called reception and they sent someone up immediately who retrieved the ring within seconds, I am so appreciative to this gentlemen and was so elated I got my ring back I never took his name, however it was Saturday 23rd around 11am he came to room 528, he deserves credit for this. Negatives: Room was quite narrow, not enough wardrobe space for 4 people and only 3 towels where set out, room was quite warm and air con seemed to blow out hot air, this was manageable as it was November, however would have hated to be in this room in the warmer months. The skirting boards could do with being freshened up to keep to 4 star rating.

Short stay but all good

Room smelled very unpleasant. It got worse as evening wore on. Staff very pleasant, but something in room needs attention.

Great hotel, very clean and modern. Lovely rooms and fab service. Only minor niggle was the lumpy pillows!

We enjoyed our stay in this property. Breakfast was lovely with a wide variety for adults and kids. The hotel was convenient to various modes of transport and ilthe rooms were very comfortable and clean.