Hansen Hotel

Great for one night and location good for city but parking an issue. Room basic

Up a staircase in a pub in the student area. Its what you'd expect though the drinks in the bar were surprisingly expensive

Absolutely freezing cold room with a small radiator that hardly worked and a minute oil filled electric radiator. We had to sleep in our clothes. The socket by the bed had a big scorch mark on it and the 2nd internal door to the room had a massive gap at the bottom. Room was a fire risk.

Very frendly staff n welcoming bed very comfortable

Decent enough but unfortunately the room was cold because the heating wasn't on! The apps on the tv wouldn't work which is a shame. Looks like they don't do breakfast anymore which wasn't great, no parking available on site so had to use a council run carpark around the corner! Wasn't bad,wasn't great! No staff around @ checkout either??

Really disappointed, room was completely inadequate, freezing cold, and really noisy.

Lovely stay, good quality for a budget hotel. Thank you!!!

Shower was mouldy and the bed had hair in it

not as same in this photos not even cleaned beside the bed has spider webs not hot water smells bad the heater and other things photos are fake. heater was not heating enough even outside temperature was 5 degrees not good at all

The rooms are large but lacks cleanliness, yes its cheap but the bathroom has mold and shower head too. They dont share the pubs wifi, instead ask you to connect with public free BT wifi, when you approach the bar saying there's not enough signal in the room to connect that, a guy who wears glasses with an attitude keeps trying to connect the public wifi as if you are dumb and didn't try that. It might be he's having a bad day but i dont expect him to show his frustration on customers. The sheets and towels are clean. Room can be more cleaner, bathroom needs a thorough clean. Other than that nice and passable.

Loud music til late best avoided if you want to sleep

Old carpets need replacing. Bit more experience on Customers Service could be done. Just needs a revamp if you ask me. It be perfect when done up to a excellent standard. Just what let it down was not enough evidence was given to on the phone come to Parking. I understand your trying to run a business though a lot of visitors come far and wide into Newcastle and need this vital useful information. Just makes it's unnecessary stress experience.

It was ok. The rooms are very tired and the whole place needs a refurb. The lights are annoying as only one main light which is very bright!

Overall very good, Wi-Fi doesn’t work at times

There was a rat in a cage at the back entrance

reasonable basic rooms but television did not work on any usual channels and the room clearly had a damp problem. No low light option - just bright lights controlled by one switch. Bed was comfortable and shower clean.

Quite noisey from other guests/ staff? Banging in night from what i dont know, next door quests very noisy at early hours. Clean room / bed. Shower head especially needs a really good clean. Toilet doesn't flush very good. Toilet area needs a bin. Not sure guests rooms are as safe as they could be as pub toilets are opposite hotel rooms and the lock isnt even lockable. Hall way could do with an upgrade. All in all we only used it as a sleep base so not too bad but for a longer stay it wouldnt suit our needs. No staff around to check out so we just let ourselves out.

Not really a hotel, a few rooms above a pub. Very run down and the most basic facilities.

The hotel is on top of a lovely, vibrant, atmospheric pub (hence some music until late). Very friendly welcome, helpful, friendly staff. Great atmosphere in the pub. The room a little more basic than expected, our "standard" TV did not work but after some help with the WiFi we could get Neflix etc. Bed was clean and comfy, the shower nice and powerful, bathroom a little on the small side. There was a kitchenette however which was great, with kettle and microwave oven, could be useful if staying for a weekend. Also nice desk and plenty of hanging space for clothes. One issue was that the light in the porch area of our room was on a sensor. Although the door was closed, throughout the entire night, whenever the light went off something triggered the sensor so the lights came on again. Also no central heating in the room, however, an electric heater is provided. As we arrived quite late and left early, there was not point in using this, and the room did feel a little cold throughout the night. I think this is an ideal stopover for students or people looking for a place to stay during a party weekend in Newcastle and if I was a little younger I would certainly visit again!

The bar downstairs was very nice, however the actual room itself was quite old and unclean. The door knob into my room was loose, if you looked through the gap from the outside you could see into my room.