HOTEL PARIS GARE MONTPARNASSE TGV (future Mercure)

I just couldn’t get air conditioning to go lower than 22 I like to have windows that open a little

Staff in reception were great. The hotel is old so some aspects of the bathroom were falling apart. They start the daily cleaning of rooms at maybe 8 am and I know this because we were awaken by an awful dragging and creaking sound on our floor (4th) and above us

The room was very large for a hotel in Paris, and an easy walk from Gare de Montparnasse. We reserved a room with a view of the Eiffel Tower, but the outside of the window was so dirty that we felt as though we were viewing it through a dirty cloud. There was plenty of hot water with good pressure, but the tub was slow to drain, the fixture to switch between shower and tub was in disrepair, and the mechanism to drain the bath was completely broken. Also one of the two push buttons for the toilet didn’t function. The bed was comfortable and the towels were great. The breakfast was good, but the room was far too small for the number of guests, and despite very attentive and busy staff, numerous items, such as fresh fruit, ran out. A request made at the front desk for a second pillow wasn’t filled the first night, but a second request on the second night worked.

overall is fine.

It was magnificent

Location

Nothing else

A bit humid in the room, we lived there for 4 nights, if one night should be fine

Very welcoming close to train station. Only downside was that the shops near shut at 9pm.

The property was clean and all the staff was willing to assist my family

Staff service… It was difficult to use shower at first. I didn’t know how to turn it on. After calling

Location around Montparnasse is great, easy access to the subway, hotel itself is ok, nothing special, room was clean, but very small

some of the Staff was Amazing while other’s Attitude isn’t Friendly

Lots of improvements has been made to the hotel since my last stay a year ago.

Construction going on right at the door and in surrounding areas. Makes taxi pickup and drop-off cry inconvenient. Needs updating inside. Broken tiles in bathroom. Twice my key was disactivated which i didn't learn until i tried and had to go down to reception and wait to be assisted. Doesn't seem like an issue until you have a child that was already eager to use the restroom. Under staffed. Bar closed at odd hours. Often no one who spoke English, Spanish or Portuguese for room service. Carpets are stained but beds were made &fresh towels stocked daily. Some staff great. Some staff terrible. Concierge very welcoming, inviting, and helpful in using metro. Patio restaurant supervisor very rude and aggressive. After checkout, the nice receptionist invited us to sit in the patio to wait for our cab since the lobby was busy. The Indian man from the restaurant told us to leave if we didn't order something. Funny thing is that no one asked for an order. I suggested giving me a menu so i COULD order. I actually wanted some drinks- juice, coffee, water. He was displeased but obliged. Upon arrival of our cab, we pickup up our remaining drinks but were informed we couldn't take them in the glass bottles. I paid 16 euros for3 drinks. 2 were on their original glass bottles and because of this, was denied taking them. I wasn't offered a cup to take away... nothing but an almost offended, bewildered, and annoyed look from the server. Poor way to end our stay. For price, you'd expect more.

The view room had great amenities, the lobby was nice and the staff was accommodating. The breakfast was a little crowded.

Very good to excellent hotel experience that met my expectations.

Everything is good..

Property and staff are great. We had several issues, wherein they gave away our room before we arrived. When we got another room, we opened the door and there were people inside! On 2nd night they apparently gave our room to someone because they opened our door! Fyi the ac is only on during the "summer". Some rooms dont have windows that open, its hot!

Front desk staff was generally not friendly, not responsive and not helpful. Housekeeping was skipping my room for cleaning for the entire 8 days of my stay. I had to call every single day asking them to clean my room. No corrective action was taken as to why my room was being skipped on daily basis. There was no tissue paper in my room. When I asked for some at the front desk, I was told the entire hotel was out. This hotel was taken over by Mercure recently and since then, overall quality has diminished due to apparent cost cutting. Many items were removed from the breakfast buffet after the change.