NH Collection Frankfurt Spin Tower

It was dirty , too much dust everywhere. No bathrobe as mentioned in the room. Toilet literally half flushed . I couldn’t sleep my sinuses were triggered , I had so much discomfort. Breakfast also not nice . I think it’s overhyped and overrated . No hate just my personal experience and opinion as someone who is well travelled , for a highly rated hotel it didn’t meet my expectations. Please do better

In one word Everything in this hotel is fabulous

Awesome property in a sketchy area. Scary to walk around at night as a woman.

The internet never worked even after multiple inquiries from front desk staff. This inhibited our stay.

Best place for business stay.

Clean and quiet room. Excellent breakfast buffet. Easy walk to main train station. Street car stops and restaurants nearby.

Excellent hotel thank you

Gorgeous hotel with great service and views.

Convenient location, limited amenities.

Nicely located hotel near Skyline Plaza. The only inconvenience was the parking garage. You had to pay daily to exit, and could not be added to your room bill.

Our room had no ventilation, when asked staff to replace we were told to pay for different room which was unreasonable. The heat and or ac was not working.

Avoid like the plague

Nice view

The amazing view of the city

It was all good

The lobby lounge was never open! Even when it was supposed to be, no one seemed to know much about the hours or opening times….. extremely frustrating when I was trying to deal with clients for something as simple as a coffee .

Best hotel with a prime location. The front desk staff, especially the person from Morocco, was the best.

I was pleasently surprised at my room. Very nice.

This was a nice, new and modern hotel. It was located withing walking distance of the main train station, the fairgrounds, a big shopping mall and lots of dining. The rooms and bathrooms were spacious and clean. Bathroom amenities were good. The hotel caters mainly to business people rather than tourist. In most cases this hotel would have deserved at least a four star rating and possibly a 5, however, they had some definite issues with customer service. When we got to our room we found that the TV did not work. We called reception and they sent up a technician. He was unable to make it work and simply left. We had to go down to reception and see about changing rooms, but were told the hotel was full and they wouldn't be able to change us until the next day. To make a long story short, it turns out that the TV problem was hotel-wide. None of the TVs in the hotel were working and it was going to take them several days to fix it. All well and good, but the hotel staff - technicians and reception - seemed to be oblivious of the problem, or simply didn't want to have to deal with it. With a hotel-wide TV problem, reception should have been briefed on the problem and how to deal with it. Guests should have informed of the problem upon arrival instead of going to their rooms and then finding that the TV did not work, etc., etc. In other words, the customer service at the hotel was totally lacking. For a hotel of this category, things like that should not happen.

My gf and I checked-in for 1 night. Great stay. Property is new, luxurious. I was quite surprised how nice it was. Very close to train station as well.