Novotel Frankfurt City

Amazing find. Staff friendly - although knowledge lacked for local areas. 5 min walk to tram stop or half hour walk into the centre. Parking really easy to find and use.

I enjoyed my two nights stay at this hotel with my parents very much. The reception team was very professional and friendly, accommodating my requests as much as possible. Despite the slightly dated interior design and furniture, the room was exceptionally clean and comfortable. I would consider staying here again in the future.

Large room, which was quiet at night. Fridge in room was useful. Great location - easy walking distance to everywhere we wanted to go. Bonus that there were on street parking that was free of charge (this does depend if there is space when you arrive, we were lucky). Only negative is the blummin hairdryer in the room, so old, would be great if they were updated.

The rooms are outdated, the only modern part of the hotel is the lobby. The breakfast was excellent though, their kitchen is wonderful. Other than that, it is a bit noisy due to the suburban trains nearby

Good bar and restaurant, walkable to city centre

We had one night in Frankfurt on our family trip and stayed here. It’s in a more remote area so I wouldn’t recommend it if you’re staying longer to see the city.

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Was travelling by car when I stayed here, and the parking outside the hotel was free, which is a huge win for the hotel! Other than that the room was nice and comfortable. Exactly what I expected from any Novotel I have ever stayed in.

I have been traveling for business for over 35 years, which was one of the worst experiences I have had in any hotel. I made a reservation specifically for this hotel in September for its walkable location. They refused to give me a room even though they said I had a confirmed reservation. As I watched the person next on line get a room. They then told me they could get me a room three minutes walking distance away. If Usain Bolt were sprinting in his prime for the whole three minutes, he would have another ten minutes to go. According to them, the hotel was equal to their hotel, except it wasn't. No room service, laundry service, or maid service. I spent an extra 50 Euros a day and an additional 40 minutes commuting. Of course, the hotel would not compensate me for my extra cost, extra time, inconvenience, or the lack of services they guaranteed me when they accepted my reservation. If I took care of my customers like this I would be out of business at least they are ten minute walk from Hall 8 of the Frankfurt Fait so at least their location will keep them going.

all good!!

Parking

Night Staff didn't attend to our needs, asked several times for extra towels and blanket and has been ignored. This is unacceptable.

the Novotel hotel staff were very helpful and rooms were kept very clean ,new bedding every couple of nights . my dislikes were no ceramic cups provided with your kettle and hot drinks ,only cardboard beakers ,which were not very professional . also the morning breakfast was a little too expensive for what was being served and the plates provided were very small ,so could hardly fit any food on the plate ,so it put myself off going back on additional mornings which was a inconvenience to my stay at the hotel ,meaning i had to eat out for breakfast .

The hotel is not centraly located. It is about 3.2 km from city center. The hotel itself is clean and nice but it lioks a littele outdated. Breakfast is good.

Very good hotel. Good breakfast. Near city center. Nice freindly staff.

It was nice, safe and cozy. Though had lots of flies in all areas

Everything was great. Thank you!

Bed wasn’t comfortable at all, every time I opened the bathroom sink tap, smell of sewage from sink was disgusting, TV from 100 years ago and nothing to watch! Gym was closed, no sauna, nothing Overall I didn’t enjoy my time on this hotel at all and won’t stay there again

To improve air conditioning system

Booked Novotel, but was relocated to their sister hotel, Mercure due to Corona closures. It was not a fair replacement....Mercure had a lot if issues (room wasn't the same, smelled like a smoker's room when AC was on, rooms were too hot and no privacy in the bathroom)