Staying here because I had no other choice. The house was locked, and I didn't want to wake my elderly parents to open the door. I booked a hotel room through an app smoothly: 1 bed, upper floor, non-smoking. Upon arriving at the hotel, the parking lot was already full. A staff member approached me to inform me that I might need to leave my car key with them later. Fine, I waited for further instructions. I ended up waiting in the car for about 40 minutes in the middle of the rain. Feeling curious, I asked how I should hand over my car key, as I wanted to check in soon. Only then did the staff ask for my car key. Once I got to the front desk, the staff informed me that there was no 1-bed room available. I told them I had already booked through the app. They tried to find one, but no luck. Fine. When I finally got to the room, it reeked strongly of cigarette smoke. Thankfully, I was able to switch to another room. Lastly, I just wanted to clean up and rest, but the shower was broken and couldn't be used 🥴. What a frustrating experience!