BELA HOTEL

Hotels
8,2
/10
Very Good
927 reviews

What Guests Say About Their Stay

Winda A.
10,0
/ 10
I was impressed by the friendly and responsive service. The hotel area also has plenty of convenience stores and food outlets. The swimming pool is also clean. My kids really enjoyed their stay at this hotel.
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A***d
10,0
/ 10
The hotel staff is very friendly, responsive and very helpful.
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In the Area
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JL.JATI RAYA NO 500 TERNATE MALUKU UTARA, Ternate Selatan, Ternate, Maluku Utara, Indonesia, 0000

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Sahid Bela Ternate BELA HOTEL is located in area / city South Ternate. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around BELA HOTEL

JL.JATI RAYA NO 500 TERNATE MALUKU UTARA, Ternate Selatan, Ternate, Maluku Utara, Indonesia, 0000
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Others BELA HOTEL
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Discover More About BELA HOTEL

note: hotel was previously named Sahid Bela Ternate

Location


BELA HOTEL is located in area / city South Ternate.

About BELA HOTEL

Not only located within easy reach of various places of interests for your adventure, but staying at BELA HOTEL will also give you a pleasant stay.

BELA HOTEL is a hotel near Airport, an ideal accommodation while waiting for your next flight. Enjoy a satisfying place to rest during your transit.

BELA HOTEL is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.

When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, BELA HOTEL provides a pleasant accommodation for your stay.

For you, travelers who wish to travel comfortably on a budget, BELA HOTEL is the perfect place to stay that provides decent facilities as well as great services.

From business event to corporate gathering, BELA HOTEL provides complete services and facilities that you and your colleagues need.

Whether you are planning an event or other special occasions, BELA HOTEL is a great choice for you with a large and well-equipped function room to suit your requirements.

Have fun with various entertaining facilities for you and the whole family at BELA HOTEL, a wonderful accommodation for your family holiday.

This hotel is an ideal choice for you, novice to professional golfers.

Experience a unique stay at the historical building of BELA HOTEL, which you rarely find in other places.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at BELA HOTEL.

If you plan to have a long-term stay, staying at BELA HOTEL is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

BELA HOTEL is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Not all hotel allow guests with pets, but BELA HOTEL welcome your furry friend with its special policy. This pet friendly hotel lets you to enjoy holiday without having to worry about leaving your pet at home.

This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.

Are you a shopaholic? Staying at BELA HOTEL will surely spoil you for numerous shopping centers nearby.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, BELA HOTEL is suitable for you who value privacy during your stay.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from BELA HOTEL exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

BELA HOTEL is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at BELA HOTEL.

All facilities in BELA HOTEL

Others BELA HOTEL
Others

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet dinner
  • Buffet lunch
  • Cafe
  • Dining area
  • Gala dinner
  • Poolside bar
  • Set menu dinner
  • Set menu lunch

General

  • AC
  • Ballroom
  • Banquet
  • Cloakroom
  • Connecting rooms
  • Family room
  • Heater
  • Non-smoking room
  • Swimming pool
  • Rooftop terrace
  • Smoking area
  • Smoke-free
  • Terrace

Public Facilities

  • Coffee/tea in lobby
  • Coffee shop
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Newspaper in lobby
  • Porter

In-room Facilities

  • Bathrobe
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Separate shower and tub
  • Shower
  • TV

Business Facilities

  • Business center
  • Business facilities
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • PRINTER
  • Projector

Accessibilty

  • Accessibility equipment
  • Accessible bathroom
  • Accessible parking
  • Accessible path of travel
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible

Things to Do

  • Garden
  • Massage
  • Outdoor pool
  • Spa
  • TV lounge

Nearby Facilities

  • ATM/Banking
  • Gift shop
  • Supermarket

Connectivity

  • LAN Internet
  • Free WiFi

Family-friendly Facilities

  • Children pool

Accommodation Policy & General Information in BELA HOTEL

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at BELA HOTEL
150
Number of floors in BELA HOTEL
4
Another facilities in BELA HOTEL
Restaurant with AC, A la carte dinner, A la carte lunch, Bar, Breakfast

Frequently asked question in BELA HOTEL

What are available facilities at BELA HOTEL?
There are top facilites at BELA HOTEL such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at BELA HOTEL?
The standard check-in time at BELA HOTEL is starting from From 14:00 while the latest check-out time is at Before 12:00
Does BELA HOTEL provide breakfast?
Yes, BELA HOTEL provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of BELA HOTEL?
BELA HOTEL is a 4.0-star hotel.
How many floors does BELA HOTEL have?
BELA HOTEL has 4 floors.
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More Reviews from Other Guests in BELA HOTEL

Overall Ratings & Reviews BELA HOTEL

Traveloka (926)
Other sources (1)
8,3
Very Good
From 926 reviews
Provided by travelers on
Cleanliness

8,1

Room Comfort

8,2

Meal

8,4

Location

8,6

Service and Facilites

8,2

People often mention about BELA HOTEL
All
Bedroom (48)
Room Space (45)
Staff Friendliness (44)
Ambiance (44)
Bathroom (43)
Distance to City Center (41)
Surroundings (40)
Accessibility (38)
Hotel Area (33)
Taste (32)
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Traveler Reviews BELA HOTEL

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
9,0
/10
Reviewed 1 week(s) ago
The room was very comfortable, the facilities were excellent, and the service was truly awesome. Honestly, the breakfast had quite a variety, but the taste was a bit lacking in my opinion, as someone who loves culinary and traveling.
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Kris P.
icon-origin-TRAVELOKA
7,9
/10
Reviewed 2 week(s) ago
Breakfast at half past 8, rice etc. is finished...
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I***i
icon-origin-TRAVELOKA
8,8
/10
Reviewed 2 week(s) ago
Very good for staying with family, the hotel is spacious and has a swimming pool, the service is great 😍
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y***e
icon-Business
Business
icon-origin-TRAVELOKA
8,0
/10
Reviewed 3 week(s) ago
hotel near the airport, the hotel is poorly maintained
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S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6,6
/10
Reviewed 3 week(s) ago
First day of check in Towels and bathroom mats were not available... The TV did not turn on, the reason for the repair was that it would only work the next day, but it turned out it didn't turn on either, then the room's AC leaked... Slow service.... Front Office service was slow, at first it was not friendly, items were lost, there was no minimum apology, the attitude of a 4-star hotel service was the only one who was treated... hopefully it will be used as evaluation material in the future #disappointed
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Livi v. H. L.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 3 week(s) ago
The staff are helpful and friendly, as friendly as Mrs. Sherly, the hotel owner. 😍
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indra g. d.
icon-origin-TRAVELOKA
7,6
/10
Reviewed 5 week(s) ago
Okay, for that price. The room is fine, but the receptionist is. Still not friendly, it's okay, but very rude to talk to. Room service is still far from being friendlier. More training is needed. The bathtub is full of mold...
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1 people find it helpful
Accommodation's Reply
27 Nov 2025
Dear Valued Guest, Warmest regards, Bela Ternet Hotel Thank you for taking the time to write this valuable review. We apologize for any inconvenience caused and appreciate your feedback. We have discussed this matter with the relevant department to make further improvements so that we can meet your expectations on your next visit. Best regards, Bela Ternet Hotel Management
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Anastasia K. P.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
The staff was friendly, the hotel was nice with a balcony, I checked in at 1 pm and was immediately given a room.
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Accommodation's Reply
27 Nov 2025
Dear Valued Guest, Warmest regards, Bela Ternet Hotel Thank you for taking the time to write this valuable review. Enjoy your stay at Bela Ternet Hotel. Our team is happy to serve you and we look forward to welcoming you back again. Best regards, Bela Ternet Hotel Management
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A***n
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
Good experience to stay in here
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Accommodation's Reply
27 Nov 2025
Dear Valued Guest, Warmest regards from Bela Hotel Ternate. Thank you for taking the time to write us a valuable review of your stay at Bela Hotel Ternate. We look forward to welcoming you back again. Best regards, Bela Hotel Ternate Management
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V***t
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
Very comfortable and good service, top!
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Accommodation's Reply
18 Nov 2025
Dear Valued Guest, Warmest regards from Bela Hotel Ternate. Thank you for taking the time to write us a valuable review of your stay at Bela Hotel Ternate. We look forward to welcoming you back again. Best regards, Bela Hotel Ternate Management
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 7 week(s) ago
In some rooms, the closet needs to be replaced with a new one and if you are willing to use a smart TV, it would be better besides being able to directly connect to WiFi in the room so you don't get bored.
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Accommodation's Reply
18 Nov 2025
Dear Valued Guest, We would like to extend our warmest regards to Bela Ternet Hotel. Thank you for taking the time to write us a valuable review. We appreciate any suggestions you have provided. We have discussed this matter with the relevant departments to make further improvements so that we can better meet your expectations for your next visit. Please give us the opportunity to welcome you back again. Best regards, Bela Ternet Hotel Management
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s***i
icon-Transit
Transit
icon-origin-TRAVELOKA
8,0
/10
Reviewed 9 week(s) ago
(-) Towels weren't immediately available, so I had to ask. (-) I wanted to borrow an iron, but I asked twice for it, but I didn't want to borrow it again. (-) My neighbors were chatting very loudly, and at 6:30 they were already playing music on loud speakers, and the staff didn't reprimand them. (+) Clean and spacious room (+) Large swimming pool
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Accommodation's Reply
27 Nov 2025
Dear Valued Guest, We would like to extend our warmest regards to Bela Ternet Hotel. Thank you for taking the time to write this valuable review. We apologize for any inconvenience caused and appreciate your suggestions. We have discussed with the relevant departments to make improvements to meet your expectations for your next visit. Best regards, Bela Ternet Hotel Management
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H***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,8
/10
Reviewed 13 week(s) ago
We stayed for two days. The first day, the room was clean and a little stuffy, but that was okay, and the toilet smelled nice. The second day, we asked for the room to be cleaned. It was tidy, but unfortunately, it wasn't swept. It should have been a package deal, as the request for it to be tidied up was made, and it would have been cleaned as well, but it wasn't swept. The pool was dirty and undergoing renovations. They said they were going to close it and fill it with dirt.
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Accommodation's Reply
26 Sep 2025
Dear Valued Guest, Warmest Greetings from Bela Hotel Ternate, Thank you for taking the time to provide a valuable review, please allow us to apologize for the inconvenience experienced, we have discussed the note with the relevant department for further improvement efforts to create a match with expectations for your next visit, for your information the swimming pool is only closed for the cleaning process, it will be reopened after the process is complete. Please allow us the opportunity to welcome you back. Warmest regards, Management of Bela Hotel Ternate
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Santoso H.
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 15 week(s) ago
Strategic location, abundant food, large rooms for the price
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1 people find it helpful
Accommodation's Reply
16 Sep 2025
Dear Valued Guest, Warmest Greetings from Bela Hotel Ternate. Thank you for taking the time to provide a valuable review. Regarding your stay at Bela Hotel Ternate, we are pleased to welcome you back. Warmest regards, Management of Bela Hotel Ternate
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E***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 16 week(s) ago
clean.... and friendly service
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Accommodation's Reply
16 Sep 2025
Dear Valued Guest, Warmest Greetings from Bela Hotel Ternate. Thank you for taking the time to provide a valuable review. Regarding your stay at Bela Hotel Ternate, we are pleased to welcome you back. Warmest regards, Management of Bela Hotel Ternate
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P***o
icon-Business
Business
icon-origin-TRAVELOKA
9,4
/10
Reviewed 16 week(s) ago
The room is spacious, the walls are newly painted, the floor is also new, maybe because it just went viral, some people complained. The amenities are incomplete, there is no comb, tissue, cotton buds, the breakfast is quite varied, the balcony is a favorite for smokers so they don't need to go down to the lobby to smoke
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1 people find it helpful
Accommodation's Reply
18 Sep 2025
Dear Valued Guest, Warmest Greetings from Bela Hotel Ternate. Thank you for taking the time to provide a valuable review. Regarding your stay at Bela Hotel Ternate, please note that the facilities in the Deluxe rooms are different from the VIP rooms. If you require additional amenities, please contact the front desk. We look forward to welcoming you back. Warmest regards, Management of Bela Hotel Ternate
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Mery M.
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 17 week(s) ago
The hotel staff was friendly, especially during check-in and when I asked for help storing items in the freezer, they were very helpful. Highly recommended.👍
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1 people find it helpful
Accommodation's Reply
16 Sep 2025
Dear Valued Guest, Warmest Greetings from Bela Hotel Ternate. Thank you for taking the time to provide a valuable review. Regarding your stay at Bela Hotel Ternate, we are pleased to welcome you back. Warmest regards, Management of Bela Hotel Ternate
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Indra L. R.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 18 week(s) ago
Nice ever. Spacious room, great view, and clean.
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Accommodation's Reply
16 Sep 2025
Dear Valued Guest, Warmest Greetings from Bela Hotel Ternate. Thank you for taking the time to provide a valuable review. Regarding your stay at Bela Hotel Ternate, we are pleased to welcome you back. Warmest regards, Management of Bela Hotel Ternate
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Winda A.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 19 week(s) ago
I was impressed by the friendly and responsive service. The hotel area also has plenty of convenience stores and food outlets. The swimming pool is also clean. My kids really enjoyed their stay at this hotel.
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3 people find it helpful
Accommodation's Reply
16 Sep 2025
Dear Valued Guest, Warmest Greetings from Bela Hotel Ternate. Thank you for taking the time to provide a valuable review. Regarding your stay at Bela Hotel Ternate, we are pleased to welcome you back. Warmest regards, Management of Bela Hotel Ternate
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Meuthia Z. R.
icon-origin-TRAVELOKA
6,6
/10
Reviewed 19 week(s) ago
My first stay here was great, so I decided to stay again. Then the second time was a really bad experience. From check-in to check-out, it was unpleasant. I was even told to walk to the motorbike parking lot, but I was so frustrated that I wasn't allowed to drive, even though I had a baby and a lot of luggage. This is going to be my last time staying here. It's really bad.
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Accommodation's Reply
16 Sep 2025
Dear Valued Guest, Warmest Greetings from Bela Hotel Ternate, Thank you for taking the time to provide a valuable review, please allow us to apologize for the inconvenience experienced, we appreciate the suggestions provided, we have discussed these notes with the relevant department for further improvement efforts to create a match with expectations for your next visit. Please allow us the opportunity to welcome you back. Warmest regards, Management of Bela Hotel Ternate
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Number of reviews per page
20
40

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Others 4 BELA HOTEL

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews BELA HOTEL

Traveloka (926)
Other sources (1)
8,3
Very Good
From 926 reviews
Provided by travelers on
Cleanliness

8,1

Room Comfort

8,2

Meal

8,4

Location

8,6

Service and Facilites

8,2

People often mention about BELA HOTEL
All
Bedroom (48)
Room Space (45)
Staff Friendliness (44)
Ambiance (44)
Bathroom (43)
Distance to City Center (41)
Surroundings (40)
Accessibility (38)
Hotel Area (33)
Taste (32)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews BELA HOTEL

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
9,0
/10
Reviewed 1 week(s) ago
The room was very comfortable, the facilities were excellent, and the service was truly awesome. Honestly, the breakfast had quite a variety, but the taste was a bit lacking in my opinion, as someone who loves culinary and traveling.
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Kris P.
icon-origin-TRAVELOKA
7,9
/10
Reviewed 2 week(s) ago
Breakfast at half past 8, rice etc. is finished...
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I***i
icon-origin-TRAVELOKA
8,8
/10
Reviewed 2 week(s) ago
Very good for staying with family, the hotel is spacious and has a swimming pool, the service is great 😍
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y***e
icon-Business
Business
icon-origin-TRAVELOKA
8,0
/10
Reviewed 3 week(s) ago
hotel near the airport, the hotel is poorly maintained
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S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6,6
/10
Reviewed 3 week(s) ago
First day of check in Towels and bathroom mats were not available... The TV did not turn on, the reason for the repair was that it would only work the next day, but it turned out it didn't turn on either, then the room's AC leaked... Slow service.... Front Office service was slow, at first it was not friendly, items were lost, there was no minimum apology, the attitude of a 4-star hotel service was the only one who was treated... hopefully it will be used as evaluation material in the future #disappointed
Read More
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Livi v. H. L.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 3 week(s) ago
The staff are helpful and friendly, as friendly as Mrs. Sherly, the hotel owner. 😍
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indra g. d.
icon-origin-TRAVELOKA
7,6
/10
Reviewed 5 week(s) ago
Okay, for that price. The room is fine, but the receptionist is. Still not friendly, it's okay, but very rude to talk to. Room service is still far from being friendlier. More training is needed. The bathtub is full of mold...
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1 people find it helpful
Accommodation's Reply
27 Nov 2025
Dear Valued Guest, Warmest regards, Bela Ternet Hotel Thank you for taking the time to write this valuable review. We apologize for any inconvenience caused and appreciate your feedback. We have discussed this matter with the relevant department to make further improvements so that we can meet your expectations on your next visit. Best regards, Bela Ternet Hotel Management
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Anastasia K. P.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
The staff was friendly, the hotel was nice with a balcony, I checked in at 1 pm and was immediately given a room.
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Accommodation's Reply
27 Nov 2025
Dear Valued Guest, Warmest regards, Bela Ternet Hotel Thank you for taking the time to write this valuable review. Enjoy your stay at Bela Ternet Hotel. Our team is happy to serve you and we look forward to welcoming you back again. Best regards, Bela Ternet Hotel Management
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A***n
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
Good experience to stay in here
Find this review helpful?
Accommodation's Reply
27 Nov 2025
Dear Valued Guest, Warmest regards from Bela Hotel Ternate. Thank you for taking the time to write us a valuable review of your stay at Bela Hotel Ternate. We look forward to welcoming you back again. Best regards, Bela Hotel Ternate Management
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V***t
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
Very comfortable and good service, top!
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Accommodation's Reply
18 Nov 2025
Dear Valued Guest, Warmest regards from Bela Hotel Ternate. Thank you for taking the time to write us a valuable review of your stay at Bela Hotel Ternate. We look forward to welcoming you back again. Best regards, Bela Hotel Ternate Management
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 7 week(s) ago
In some rooms, the closet needs to be replaced with a new one and if you are willing to use a smart TV, it would be better besides being able to directly connect to WiFi in the room so you don't get bored.
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Find this review helpful?
Accommodation's Reply
18 Nov 2025
Dear Valued Guest, We would like to extend our warmest regards to Bela Ternet Hotel. Thank you for taking the time to write us a valuable review. We appreciate any suggestions you have provided. We have discussed this matter with the relevant departments to make further improvements so that we can better meet your expectations for your next visit. Please give us the opportunity to welcome you back again. Best regards, Bela Ternet Hotel Management
Translated by Google Icon
See original
s***i
icon-Transit
Transit
icon-origin-TRAVELOKA
8,0
/10
Reviewed 9 week(s) ago
(-) Towels weren't immediately available, so I had to ask. (-) I wanted to borrow an iron, but I asked twice for it, but I didn't want to borrow it again. (-) My neighbors were chatting very loudly, and at 6:30 they were already playing music on loud speakers, and the staff didn't reprimand them. (+) Clean and spacious room (+) Large swimming pool
Read More
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Find this review helpful?
Accommodation's Reply
27 Nov 2025
Dear Valued Guest, We would like to extend our warmest regards to Bela Ternet Hotel. Thank you for taking the time to write this valuable review. We apologize for any inconvenience caused and appreciate your suggestions. We have discussed with the relevant departments to make improvements to meet your expectations for your next visit. Best regards, Bela Ternet Hotel Management
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H***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,8
/10
Reviewed 13 week(s) ago
We stayed for two days. The first day, the room was clean and a little stuffy, but that was okay, and the toilet smelled nice. The second day, we asked for the room to be cleaned. It was tidy, but unfortunately, it wasn't swept. It should have been a package deal, as the request for it to be tidied up was made, and it would have been cleaned as well, but it wasn't swept. The pool was dirty and undergoing renovations. They said they were going to close it and fill it with dirt.
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Accommodation's Reply
26 Sep 2025
Dear Valued Guest, Warmest Greetings from Bela Hotel Ternate, Thank you for taking the time to provide a valuable review, please allow us to apologize for the inconvenience experienced, we have discussed the note with the relevant department for further improvement efforts to create a match with expectations for your next visit, for your information the swimming pool is only closed for the cleaning process, it will be reopened after the process is complete. Please allow us the opportunity to welcome you back. Warmest regards, Management of Bela Hotel Ternate
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Santoso H.
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Business
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8,5
/10
Reviewed 15 week(s) ago
Strategic location, abundant food, large rooms for the price
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1 people find it helpful
Accommodation's Reply
16 Sep 2025
Dear Valued Guest, Warmest Greetings from Bela Hotel Ternate. Thank you for taking the time to provide a valuable review. Regarding your stay at Bela Hotel Ternate, we are pleased to welcome you back. Warmest regards, Management of Bela Hotel Ternate
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E***i
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10,0
/10
Reviewed 16 week(s) ago
clean.... and friendly service
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Accommodation's Reply
16 Sep 2025
Dear Valued Guest, Warmest Greetings from Bela Hotel Ternate. Thank you for taking the time to provide a valuable review. Regarding your stay at Bela Hotel Ternate, we are pleased to welcome you back. Warmest regards, Management of Bela Hotel Ternate
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P***o
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Business
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9,4
/10
Reviewed 16 week(s) ago
The room is spacious, the walls are newly painted, the floor is also new, maybe because it just went viral, some people complained. The amenities are incomplete, there is no comb, tissue, cotton buds, the breakfast is quite varied, the balcony is a favorite for smokers so they don't need to go down to the lobby to smoke
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1 people find it helpful
Accommodation's Reply
18 Sep 2025
Dear Valued Guest, Warmest Greetings from Bela Hotel Ternate. Thank you for taking the time to provide a valuable review. Regarding your stay at Bela Hotel Ternate, please note that the facilities in the Deluxe rooms are different from the VIP rooms. If you require additional amenities, please contact the front desk. We look forward to welcoming you back. Warmest regards, Management of Bela Hotel Ternate
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Mery M.
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Business
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10,0
/10
Reviewed 17 week(s) ago
The hotel staff was friendly, especially during check-in and when I asked for help storing items in the freezer, they were very helpful. Highly recommended.👍
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1 people find it helpful
Accommodation's Reply
16 Sep 2025
Dear Valued Guest, Warmest Greetings from Bela Hotel Ternate. Thank you for taking the time to provide a valuable review. Regarding your stay at Bela Hotel Ternate, we are pleased to welcome you back. Warmest regards, Management of Bela Hotel Ternate
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Indra L. R.
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8,5
/10
Reviewed 18 week(s) ago
Nice ever. Spacious room, great view, and clean.
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Accommodation's Reply
16 Sep 2025
Dear Valued Guest, Warmest Greetings from Bela Hotel Ternate. Thank you for taking the time to provide a valuable review. Regarding your stay at Bela Hotel Ternate, we are pleased to welcome you back. Warmest regards, Management of Bela Hotel Ternate
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Winda A.
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10,0
/10
Reviewed 19 week(s) ago
I was impressed by the friendly and responsive service. The hotel area also has plenty of convenience stores and food outlets. The swimming pool is also clean. My kids really enjoyed their stay at this hotel.
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3 people find it helpful
Accommodation's Reply
16 Sep 2025
Dear Valued Guest, Warmest Greetings from Bela Hotel Ternate. Thank you for taking the time to provide a valuable review. Regarding your stay at Bela Hotel Ternate, we are pleased to welcome you back. Warmest regards, Management of Bela Hotel Ternate
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Meuthia Z. R.
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6,6
/10
Reviewed 19 week(s) ago
My first stay here was great, so I decided to stay again. Then the second time was a really bad experience. From check-in to check-out, it was unpleasant. I was even told to walk to the motorbike parking lot, but I was so frustrated that I wasn't allowed to drive, even though I had a baby and a lot of luggage. This is going to be my last time staying here. It's really bad.
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Accommodation's Reply
16 Sep 2025
Dear Valued Guest, Warmest Greetings from Bela Hotel Ternate, Thank you for taking the time to provide a valuable review, please allow us to apologize for the inconvenience experienced, we appreciate the suggestions provided, we have discussed these notes with the relevant department for further improvement efforts to create a match with expectations for your next visit. Please allow us the opportunity to welcome you back. Warmest regards, Management of Bela Hotel Ternate
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