EN | IDR

Support

Search Hotels

See All Photos

CASSIA Bintan

Name: CASSIA Bintan
Address: Jalan Teluk Berembang Laguna Bintan Resort, Teluk Sebong, Bintan, Kepulauan Riau, Indonesia, 29155, Jalan Teluk Berembang Laguna Bintan Resort, Kepulauan Riau, 29155, Indonesia
Rating: 8.7

Apartments

Sustainable Hotel

8,7

/10

Very Good

208 reviews

What Guests Say About Their Stay

Valerie V. T. L. Y.

9,4

/ 10

The staff at the hotel, especially Anna at the front desk, were great! Everyone was polite and welcoming. The foam party at the pool with the aqua zumba was fantastic too. The instructor was very enthusiastic and encouraging. Food was decent and the nasi goreng was delicious, though the buffet breakfast was a little underwhelming. Room was comfortable and they kindly gave us an upgrade to a larger room. Cleanliness-wise, do note that theres no daily housekeeping and people do cook in the rooms, so it can get a little dirty due to the tight turnover time between occupants. The cutleries in our room had to be deep cleaned as there were bits of food left on it and the floor was alittle greasy. One of the toilets in the room smelt really pungent due to the sewage system. Definitely room for improvement on the cleanliness front. All in all, a great stay with a lovely pool and team of staff. Will definitely stay there again. Thanks Cassia team!

In the Area

See Map

Jalan Teluk Berembang Laguna Bintan Resort, Teluk Sebong, Bintan, Kepulauan Riau, Indonesia, 29155

Main Facilities

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

note: apartment was previously named Cassia Bintan CASSIA Bintan is located in area / city Teluk Sebong. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in CASSIA Bintan

Speed up your search by choosing what you need

Price Display

Per room per night (excl. taxes & fees)

Now you can enjoy more benefits, including the option to pay near your stay date!

Got it

What's around CASSIA Bintan

Discover More Places

Jalan Teluk Berembang Laguna Bintan Resort, Teluk Sebong, Bintan, Kepulauan Riau, Indonesia, 29155

Discover More About CASSIA Bintan

note: apartment was previously named Cassia Bintan

Location

CASSIA Bintan is located in area / city Teluk Sebong.

About CASSIA Bintan

Have fun with various entertaining facilities for you and the whole family at CASSIA Bintan, a wonderful accommodation for your family holiday.

This apartment is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

CASSIA Bintan is a apartment with great comfort and excellent service according to most apartment's guests.

Enjoy luxurious treats and incomparable experience by staying at CASSIA Bintan.

All facilities in CASSIA Bintan

Swimming Pool

Common Space

Lobby

Accommodation Services

Exterior

Public Facilities

Parking
Coffee/tea in lobby
Elevator
Safety deposit box
WiFi in public area

Hotel Services

24-hour Receptionist
Laundry service
Luggage storage

Things to Do

Outdoor pool
Private beach

Family-friendly Facilities

Kids club

Transportation

Car rental

Sports and Recreations

Golf course

Accommodation Policy & General Information in CASSIA Bintan

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 12:00

Hotel policy is not yet available.

General Information

Popular Facilities	Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 15:00 - Before 12:00
Available rooms at CASSIA Bintan	180
Number of floors in CASSIA Bintan	4
Another facilities in CASSIA Bintan	Coffee/tea in lobby, Safety deposit box, WiFi in public area, 24-hour Receptionist, Laundry service

Frequently asked question in CASSIA Bintan

What are available facilities at CASSIA Bintan?

There are top facilites at CASSIA Bintan such as Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at CASSIA Bintan?

The standard check-in time at CASSIA Bintan is starting from From 15:00 while the latest check-out time is at Before 12:00

More Reviews from Other Guests in CASSIA Bintan

Overall Ratings & Reviews CASSIA Bintan

Traveloka (208)

8,7

Very Good

From 208 reviews

Provided by travelers on

Cleanliness

9,0

Room Comfort

9,1

Meal

8,2

Location

8,9

Service and Facilites

8,7

People often mention about CASSIA Bintan

All

Ambiance (2)

Room Space (2)

Bedroom (2)

Distance to City Center (1)

Surroundings (1)

Family Friendly (1)

Staff Friendliness (1)

Soundproof (1)

Bathroom (1)

Hotel Area (1)

Sort by

Most Recent

Format

With Text

Preferences

All Ratings, Current App Language, See all reviews

Traveler Reviews CASSIA Bintan

Number of reviews per page

Customer reviews

A***l

Leisure

10,0

/10

Reviewed 9 week(s) ago

Mostly foreigners but really appreciate the service that doesn't differentiate between local (INA) or foreigner treatment, they don't discriminate in their friendliness.. keep it up, Cassie friend 🫶🏻 for the facilities, they are very complete, just suggest to bring groceries because it's more than 12 km to get out of the resort to find Alfa or Indomart. 5 stars for the facilities and service.

See original

1 people find it helpful

M***m

9,0

/10

Reviewed 12 week(s) ago

Because it is located in an island area, it is certain that the atmosphere will be quiet, but you can still get a beautiful atmosphere and extraordinary comfort, only the food needs to be paid more attention to.

See original

1 people find it helpful

Accommodation's Reply

25 Feb 2025

Hi Hi, Cheers for sharing your Cassia experience! Super cool you enjoyed the vibes! Noted on the Eat and Drink, we're always looking to level up the experience! Come back soon! Cassia - The Trend Setter, Erlia

I***a

Staycation

9,1

/10

Reviewed 16 week(s) ago

Celebrating my Father's birthday by staying at this hotel and it is not a wrong choice. They were beyond happy spending time there.

Find this review helpful?

Accommodation's Reply

03 Feb 2025

Heyyy, Super happy to hear you and your family had a memorable Cassia experience. Seeing them beyond happy makes it all worth it. Come back soon! Be cool with Cassia, Erlia

A***r

Staycation

9,7

/10

Reviewed 17 week(s) ago

The view!!! and the hotel room is so comfortable!

Find this review helpful?

Accommodation's Reply

03 Jan 2025

Heyyy! Cheers for your great Cassia experience! Love to know you enjoyed the amazing view and found our suites fully equipped kitchen so comfortable! See ya next time! Be cool with Cassia, Erlia

wira m.

10,0

/10

Reviewed 31 week(s) ago

One of the best hotels in Bintan. Have stayed there many times. Yey.

See original

Find this review helpful?

Accommodation's Reply

08 Oct 2024

Hey Wira M, Cheers for your Cassia experience! Super happy to be one of your top picks in Bintan and can’t wait to welcome you back for more stays. Yey! Be cool with Cassia, Erlia

Limyati

9,7

/10

Reviewed 60 week(s) ago

Kamar sangat bersih, dekat dengan pantai, kasur nyaman, pelayanan sangat baik.

1 people find it helpful

Accommodation's Reply

04 Mar 2024

Hi Limyati L, Super cool reading your lovely review! Great to hear you enjoyed our suite with fully equipped kitchen. Come back and visit us again soon! Be cool with Cassia, Erlia

Suryanto O.

9,1

/10

Reviewed 61 week(s) ago

Big love for Cassia Bintan ❤

Find this review helpful?

Isep S.

6,0

/10

Reviewed 63 week(s) ago

One bedroom twin harga jauh lebih mahal tapi kamar sama hanya tempat tidur saja jadi 2 single bed. Padahal di kamar one bedroom dengan harga lebih murah bisa request 2 single bed. Aneh nya di tanggal yang berbeda. Antara one bedroom dan one bedroom twin harga nya sama.

2 people find it helpful

Anggriani R.

8,5

/10

Reviewed 78 week(s) ago

You won't get bored every time you stay at Cassia 💜.

See original

Find this review helpful?

Accommodation's Reply

03 Nov 2023

Hi ANGGRIANI RUMENGAN, Thank you for the great review! Can’t wait to have you back. Be cool with Cassia! Live, Laugh, Love your way, Erlia

Rosna

9,1

/10

Reviewed 94 week(s) ago

Second time staying here, nice room. Complete room facilities. Thanks.

See original

2 people find it helpful

TAN HWEE LANG

9,4

/10

Reviewed 98 week(s) ago

Cassia hotel is very clean, room also very clean but pillow is too soft. Need improvement on providing new water bottle type but not refill glass type. The breakfast is acceptable. The staff is friendly, nice pool, good activity Aqua Zumba, turtle release, night music. Overall good, worth a visit.

Find this review helpful?

Accommodation's Reply

03 Jul 2023

Hi Tan H.L, Super cool to know you loved us and enjoyed our turtle release. We aim to reduce plastic bottle and we produce our own water bottling as our CSR responsibility. Come back and visit us again soon! Be cool with Cassia, Alpha

DIANA

10,0

/10

Reviewed 103 week(s) ago

Good, the service is very good and polite.

See original

Find this review helpful?

Accommodation's Reply

19 May 2023

Hi Diana, Thank you for staying at Cassia Bintan. We are pleased that the best service we provide is acceptable. We are waiting for your next visit. Cheers, Alpha.

See original

Alviyandi L.

6,2

/10

Reviewed 104 week(s) ago

Good place but bad service. Also the worse thing is that they put two bedroom title on the type of room lists. But turns out they provide the twin bed on one room and expect us to order the extra bed by paying extra $ 70 (because we booked the room online). Thanks Cassia for the experience.

Find this review helpful?

Helmy J.

5,8

/10

Reviewed 104 week(s) ago

The check-in experience was really bad. I need to explain on what my Platinum status at Accor is entitled for. After they understood, they argue about my Accor Plus paid membership. It seems they are not trained for this, while Banyan Tree group is part of Accor membership. The problem settled, then I asked if I got an upgrade. The staff was so unfriendly responding that I could get an upgrade but I need to wait for undefined timing. I spent the time and had lunch in their restaurant, while keep checking if the room was ready. The staff keep saying since I asked for an upgrade, then I need to wait. It was 2.30 hours without any result, so I escalated the issue and asked to talked to the GM as their attitude was simply unacceptable. But they said I can just talked to the Assistant Manager, which I did and he kept saying the same thing. This was really not an Accor standard of service.

2 people find it helpful

Accommodation's Reply

08 May 2023

Hi Helmy J, Thank you for your comments on Cassia Bintan. I am extremely disappointed that you did not enjoy your Cassia experience. I am sorry you did not find our Cassia friends to be friendly and interested in your experience, we normally receive such positive comments on our team as naturally Indonesian’s are friendly and helpful people, however I will continue to look into this to see how you may have come to this conclusion. I do wish that you had contacted myself or any of our Cassia friends during your stay experience so we could have done our best to ensure you enjoyed your time with us. Once again, thank you for sharing your feedback. With Best Regards, Alpha Eldiansyah Area General Manager

Herni

9,4

/10

Reviewed 105 week(s) ago

When we arrived and checked in, the reception said we had booked a one bedroom apartment even though our hotel voucher clearly stated that my booking was for a two bedroom apartment. After changing several people, one of them finally agreed to prepare a two bedroom apartment for us, but they needed time to prepare the room, so we had to wait and wait. We asked several times and waited for more than an hour, and finally the room was ready and we could go in. After entering the room, we are very satisfied, the room is very clean and spacious. Although the check-in process was a bit unpleasant, forget it.

Find this review helpful?

Marlisnawati B. S.

9,6

/10

Reviewed 117 week(s) ago

Ruangannya bagus dan oke, hanya saja jika berenang tidak ada tempat mandi dan handuk bawa dari kamar.

Find this review helpful?

Accommodation's Reply

01 Feb 2023

Hi Marlisnawati, Thank you for the good rating. Actually we provide 2 rinse places on the right and left sides of the pool that can be used by guests. Meanwhile, we deliberately provide towels for swimming in the room so that guests can bring them directly to the pool when they are going to swim. Once again, thank you for the review that has been given, see you again on your next visit. Stay cool! Alpha

See original

Andrew A.

9,7

/10

Reviewed 118 week(s) ago

Recommended hotel, clean and comfortable.

1 people find it helpful

Pujianto C. C.

8,8

/10

Reviewed 119 week(s) ago

Room was very clean and comfortable. The resort also organize activities that you can take part in throughout the day.

1 people find it helpful

Suwandy S.

9,7

/10

Reviewed 121 week(s) ago

Good view & nice hotel/apartemen to stay at Bintan!

Find this review helpful?

RIZANNAKY K.

9,6

/10

Reviewed 123 week(s) ago

Overall good and many breakfast menu typical of outsiders Indonesia. You need to bring your own vehicle if you want to come here

See original

Find this review helpful?

Number of reviews per page

Ready to make up your mind?

Book Your Stay Now

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Haven’t found what you’re looking for?

See Other Accommodations in Bintan Regency