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D'Carol Hotel Surabaya

Name: D'Carol Hotel Surabaya
Address: Jl. Gundih No. 8, Ruko Dupak Grosir CT. 5 & 6 , Genteng, Surabaya, Jawa Timur, Indonesia, 60172, Jl. Gundih No. 8, Ruko Dupak Grosir CT. 5 & 6, Jawa Timur, 60172, Indonesia
Rating: 8.4

Hotels

8,3

/10

Very Good

1.313 reviews

What Guests Say About Their Stay

Staff Friendliness (38)

Distance To City Center (37)

Accessibility (32)

Bedroom (32)

Nanda

9,4

/ 10

Staff nya ramah-ramah semua, kondisi kamar juga oke banget, fasilitas good semua, next kalau ke Surabaya lagi mau nginep di sini lagi🫰🏻

In the Area

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Jl. Gundih No. 8, Ruko Dupak Grosir CT. 5 & 6 , Genteng, Surabaya, Jawa Timur, Indonesia, 60172

Main Facilities

Restaurant

24-Hour Front Desk

Parking

Elevator

WiFi

D'Carol Hotel Surabaya is a hotel in a good neighborhood, which is located at Genteng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

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What's around D'Carol Hotel Surabaya

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Jl. Gundih No. 8, Ruko Dupak Grosir CT. 5 & 6 , Genteng, Surabaya, Jawa Timur, Indonesia, 60172

Discover More About D'Carol Hotel Surabaya

Location

D'Carol Hotel Surabaya is a hotel in a good neighborhood, which is located at Genteng.

Not only well positioned, but D'Carol Hotel Surabaya is also one of hotels near the following TRAC Office Surabaya within 10.35 km and Marvell City Mall within 4.95 km.

About D'Carol Hotel Surabaya

For you, travelers who wish to travel comfortably on a budget, D'Carol Hotel Surabaya is the perfect place to stay that provides decent facilities as well as great services.

From business event to corporate gathering, D'Carol Hotel Surabaya provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at D'Carol Hotel Surabaya, a wonderful accommodation for your family holiday.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, D'Carol Hotel Surabaya is suitable for you who value privacy during your stay.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at D'Carol Hotel Surabaya.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from D'Carol Hotel Surabaya exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

D'Carol Hotel Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, D'Carol Hotel Surabaya is the right place to stay.

All facilities in D'Carol Hotel Surabaya

Common Space

Lobby

Exterior

Bedroom

In-room Bathroom

Public Facilities

Parking
Elevator
Restaurant
Room service
WiFi in public area

General

AC
Heater
Non-smoking room
Smoking area

In-room Facilities

Desk
Shower
TV

Hotel Services

24-hour Receptionist
24-hour security
Laundry service

Nearby Facilities

ATM/Banking
Shops
Supermarket

Business Facilities

Conference room
Meeting facilities

Things to Do

TV lounge

Connectivity

Free WiFi

Accommodation Policy & General Information in D'Carol Hotel Surabaya

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.

Deposit

Deposit IDR 0 is required upon check-in. The accommodation accepts cash and debit card.

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General Information

Popular Facilities	AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - Before 12:00
Available rooms at D'Carol Hotel Surabaya	130
Number of floors in D'Carol Hotel Surabaya	1
Another facilities in D'Carol Hotel Surabaya	Room service, WiFi in public area, Heater, Non-smoking room, Smoking area

Frequently asked question in D'Carol Hotel Surabaya

What are available facilities at D'Carol Hotel Surabaya?

There are top facilites at D'Carol Hotel Surabaya such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at D'Carol Hotel Surabaya?

The standard check-in time at D'Carol Hotel Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00

More Reviews from Other Guests in D'Carol Hotel Surabaya

Overall Ratings & Reviews D'Carol Hotel Surabaya

Traveloka (1.313)

8,3

Very Good

From 1.313 reviews

Provided by travelers on

Cleanliness

8,2

Room Comfort

8,3

Meal

8,2

Location

8,4

Service and Facilites

8,3

People often mention about D'Carol Hotel Surabaya

All

Bedroom (55)

Staff Friendliness (47)

Bathroom (40)

Ambiance (38)

Accessibility (36)

Distance to City Center (31)

Room Space (31)

Surroundings (28)

Wifi (27)

Hotel Area (27)

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Traveler Reviews D'Carol Hotel Surabaya

Number of reviews per page

Customer reviews

A***a

Transit

5,4

/10

Reviewed 6 day(s) ago

the receptionist just sat while handling the guest check in even though at that time there were 2 receptionists. the staff for luggage storage were friendly & kind. thank you very much sir 😊🙏 for the sheets, bed covers, bath towels full of stains. "dirty room with lots of spider webs" and lots of hair on the corner of the table. bed and in front of the bathroom. there were small cockroaches in the room. the shower water was small. because I was very tired from Lamongan, I was forced to continue resting at this hotel because tomorrow I have to go back to Bali. for those who want to stay at this hotel, a little advice from me, check the room first. so that you don't experience things like me. hopefully in the future this hotel will maintain the cleanliness of the room and be better. 🙏

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G***i

6,1

/10

Reviewed 2 week(s) ago

Hopefully it will be better in the future.. The room's AC is not cold, the sheets are yellow, according to the price.. but hopefully it can be better

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Accommodation's Reply

18 Apr 2025

Dear Mr./Mrs. G*i."Warm Greetings From Us D'Carol Hotel Surabaya"Thank you for visiting and giving us your review/rating. We are pleased to know that you are impressed with the room you are staying in, and the friendly service from our team that has provided a sense of comfort for you. Thank you also for your suggestions, regarding the room AC temperature settings or needing our assistance, you can directly contact our admin number, which has been informed by the officer during the check-in process and the number is listed on the room access card. Regarding the obstacles you encounter during your stay, for the room, Regarding linen, we ensure it is clean because every time we finish using it we immediately wash it and replace it with a clean one and the room is always cleaned by our staff every time we finish using it so that the room is ready to be used in a clean and tidy condition again to be occupied by the next guest. The entire team always tries to provide the best for guests, thank you again and see you again at D'Carol Hotel😊🙏

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D***s

Staycation

10,0

/10

Reviewed 2 week(s) ago

The place is nice, clean, comfortable, and delicious.

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Accommodation's Reply

13 Apr 2025

Dear Mr./Mrs. D*s."Warm Greetings From Us D'Carol Hotel Surabaya"Thank you for giving us your review/rating. We are pleased to know that you are impressed with the room you occupied, and the friendly service from our team that has provided a sense of comfort for you. The entire team always tries to provide the best for guests, thank you again and see you again at D'Carol Hotel😊🙏.

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Levie B. S.

Leisure

9,4

/10

Reviewed 2 week(s) ago

Hotel with cheap rates and spacious and clean rooms

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Accommodation's Reply

13 Apr 2025

Dear Mr./Mrs. Levie B. S. "Warm Greetings From Us D'Carol Hotel Surabaya" Thank you for giving us your review/rating. We are pleased to know that you are impressed with the room you occupied, and the friendly service from our team that has provided a sense of comfort for you. The entire team always tries to provide the best for guests, thank you again and see you again at D'Carol Hotel😊🙏.

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R***a

Transit

8,1

/10

Reviewed 2 week(s) ago

Close to the Turi PS station, the room is very spacious. The only drawback is the sheets that look like they have been spilled or not washed thoroughly and the minimal facilities in the room. There is no hair dryer, no soap (out of stock), no water heater and tea and coffee sugar which are usually available in similar hotels. The receptionist is on the 5th floor near the long corridor of the rented rooms. Ask for the CO time to be extended. Overall, it's quite good for a transit place that is far from the station.

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Accommodation's Reply

18 Apr 2025

Dear Mr./Mrs. R*a."Warm Greetings From Us D'Carol Hotel Surabaya"Thank you for visiting and giving us your review/rating. We are pleased to know that you are impressed with the room you occupied, and the friendly service from our team that has provided a sense of comfort for you. Thank you also for your suggestions, regarding obstacles or needing our assistance, you can directly contact our admin number, which has been informed by the officer during the check-in process and the number is listed on the room access card. And regarding the obstacles you encounter during your stay, for the room, Regarding linen, we make sure it is clean because every time we finish using it we immediately wash it and replace it with a clean one and the room is always cleaned by our staff every time we finish using it. The entire team always tries to provide the best for guests, thank you again and see you again at D'Carol Hotel😊🙏

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Amir D.

8,5

/10

Reviewed 2 week(s) ago

This hotel is very cheap. Especially for those who have needs at the Wholesale Center or to St. Ps. Turi. When compared to the price offered, the service, rooms and facilities are very satisfying. Indeed, there are some things that could be improved to reach an excellent or very satisfying level, namely: door locks that cannot be connected directly, officers who are not willing to help replace room keys, and the cleanliness of sheets, mattresses, pillows and towels that still have stains, which when asked to the cleaning service, they said that it was from the laundry like that. Conclusion: compared to the price, the facilities obtained are maximum.

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1 people find it helpful

Accommodation's Reply

13 Apr 2025

Dear Mr./Mrs. Amir D. "Warm Greetings From Us D'Carol Hotel Surabaya" Thank you for giving us your review/rating. We are pleased to know that you are impressed with the room you occupied, and the friendly service from our team that has provided a sense of comfort for you. The entire team always tries to provide the best for guests, thank you again and see you again at D'Carol Hotel😊🙏.

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A***g

Transit

8,6

/10

Reviewed 2 week(s) ago

the sheets and floor are dirty, the cleanliness should be improved, the rest is good, the service is good

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Accommodation's Reply

18 Apr 2025

Dear Mr./Mrs. A*g."Warm Greetings From Us D'Carol Hotel Surabaya"Thank you for giving us your review/rating. Regarding the problems you encountered during your stay, for the room, Regarding linen, we ensure it is clean because every time it is finished being used we immediately wash it and replace it with a clean one and for the room it is always cleaned by our staff every time it is finished being used, so that the room is ready to be used with a clean and tidy condition again to be occupied by the next guest. The entire team always tries to provide the best for guests, thank you again and see you again at D'Carol Hotel😊🙏

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Huda B. S.

Business

10,0

/10

Reviewed 3 week(s) ago

Dcarol Hotel is great, no doubt it's great

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Accommodation's Reply

13 Apr 2025

Dear Mr. Huda B. S. "Warm Greetings From Us D'Carol Hotel Surabaya" Thank you for giving us your review/rating. We are pleased to know that you are impressed with the room you occupied, and the friendly service from our team that has provided a sense of comfort for you. The entire team always tries to provide the best for guests, thank you again and see you again at D'Carol Hotel😊🙏.

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Sari R.

Leisure

10,0

/10

Reviewed 3 week(s) ago

Comfortable place, close to the mall.

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Accommodation's Reply

10 Apr 2025

Dear Mrs. Sari R. "Warm Greetings From Us D'Carol Hotel Surabaya" Thank you for giving us your review/rating. We are pleased to know that you are impressed with the room you occupied, and the friendly service from our team that has provided a sense of comfort for you. The entire team always tries to provide the best for guests, once again thank you and see you again at D'Carol Hotel😊🙏

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E***a

Leisure

8,4

/10

Reviewed 3 week(s) ago

The hotel location is very close to Surabaya Turi station, friendly service, the hotel is large. It's just lacking in terms of cleanliness, please note that there are still spider webs on the ceiling of the room and before going to bed, I had to chase a cockroach because it was on the bed. But for sleeping overnight and overall it's still affordable for the price.

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Accommodation's Reply

05 Apr 2025

Dear Mr./Mrs. E*a."Warm Greetings From Us D'Carol Hotel Surabaya"Thank you for giving us your review/rating. We are pleased to know that you are impressed with the room you occupied, and the friendly service from our team that has provided a sense of comfort for you. And we apologize for the obstacles that occurred with the presence of several insects and still found a few dirty areas in the room, we will use it as an evaluation of our team's performance to maximize its performance for the safety and comfort of you while staying. The entire team always tries to provide the best for guests, thank you again and see you again at D'Carol Hotel😊🙏

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Dwi w. p.

8,8

/10

Reviewed 4 week(s) ago

The room is spacious, comfortable, air-conditioned, the bathroom heater works well

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1 people find it helpful

Accommodation's Reply

03 Apr 2025

Dear Mr./Mrs. Dwi W. P. "Warm Greetings From Us D'Carol Hotel Surabaya" Thank you for giving us your review/rating. We are pleased to know that you are impressed with the room you occupied, and the friendly service from our team that has provided a sense of comfort for you. The entire team always tries to provide the best for guests, thank you again and see you again at D'Carol Hotel😊🙏

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R***i

8,4

/10

Reviewed 4 week(s) ago

At that price, it's pretty good in terms of location.

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Accommodation's Reply

31 Mar 2025

Dear Mr./Mrs. R*i."Warm Greetings From Us D'Carol Hotel Surabaya"Thank you for giving us your review/rating. We are pleased to know that you are impressed with the room you occupied, and the friendly service from our team that has provided a sense of comfort for you. The entire team always tries to provide the best for guests, once again thank you and see you again at D'Carol Hotel😊🙏

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B***s

10,0

/10

Reviewed 7 week(s) ago

Very good recommendation for rest

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Accommodation's Reply

06 Mar 2025

Dear B*s."Warm Greetings From Us D'Carol Hotel Surabaya"Thank you for giving us your review/rating. We are pleased to know that you are impressed with the room you stayed in, and the friendly service from our team that has made you feel comfortable. The entire team always tries to provide the best for guests, thank you again and see you again at D'Carol Hotel😊🙏

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B***s

Business

9,4

/10

Reviewed 7 week(s) ago

Very good and comfortable recommendation

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Accommodation's Reply

06 Mar 2025

Dear B*s."Warm Greetings From Us D'Carol Hotel Surabaya"Thank you for giving us your review/rating. We are pleased to know that you are impressed with the room you occupied, and the friendly service from our team that has made you feel comfortable. The entire team always tries to provide the best for guests, thank you again and see you again at D'Carol Hotel😊🙏

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I***a

8,2

/10

Reviewed 9 week(s) ago

the staff is friendly, but the pillows, bed covers and towels have lots of yellow spots or stains 🙏🏻

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Accommodation's Reply

28 Feb 2025

Dear Mr./Mrs. I*a."Warm Greetings From Us D'Carol Hotel Surabaya"Thank you for giving us your review/rating. Regarding the problems you encountered during your stay, for the room, Regarding linen, we ensure it is clean because every time we finish using it we immediately wash it and replace it with a clean one and the room is always cleaned by our staff every time we finish using it. So that the room is ready to be used for the next guest. The entire team always tries to provide the best for guests, thank you again and see you again at D'Carol Hotel😊🙏

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Guest

Leisure

7,3

/10

Reviewed 9 week(s) ago

Reasonable charge for earlier check in. But room bedsheet seems dirty with stains. Room has cochroaches, won't recommend

1 people find it helpful

Alvi L.

Medical

8,5

/10

Reviewed 10 week(s) ago

Nice place to stay, close to the train station and nice room also.

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Accommodation's Reply

15 Feb 2025

Dear Mr./Mrs. Alvi L. "Warm Greetings From Us D'Carol Hotel Surabaya" Thank you for giving us your review/rating. We are pleased to know that you are impressed with the room you occupied, and the friendly service from our team that has provided a sense of comfort for you. The entire team always tries to provide the best for guests, once again thank you and see you again at D'Carol Hotel😊🙏

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U***g

Transit

9,4

/10

Reviewed 11 week(s) ago

The room is very spacious, I happened to take the big one. I was "scared" myself because the room was too big to stay alone. Hahaha. Cheap price! Suitable for those who come to SMP Turi Kemaleman.

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Accommodation's Reply

15 Feb 2025

Dear Mr./Mrs. U*g."Warm Greetings From Us D'Carol Hotel Surabaya"Thank you for giving us your review/rating. We are pleased to know that you are impressed with the room you occupied, and the friendly service from our team that has provided a sense of comfort for you. The entire team always tries to provide the best for guests, thank you again and see you again at D'Carol Hotel😊🙏

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Abdurahman H.

Business

9,4

/10

Reviewed 11 week(s) ago

The AC in the room was not cold in my opinion in room 515, but the staff were very friendly, and allowed me to move to another room with cold AC, great.

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Accommodation's Reply

15 Feb 2025

Dear Mr. Abdurahman H. "Warm Greetings From Us D'Carol Hotel Surabaya" Thank you for giving us your review/rating. We are pleased to know that you are impressed with the room you occupied, and the friendly service from our team that has provided a sense of comfort for you. The entire team always tries to provide the best for guests, thank you again and see you again at D'Carol Hotel😊🙏

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H***f

Business

8,8

/10

Reviewed 11 week(s) ago

Nice place and joyful near the station

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Accommodation's Reply

07 Feb 2025

Dear H*f."Warm Greetings From Us D'Carol Hotel Surabaya"Thank you for giving us your review/rating. We are pleased to know that you are impressed with the room you occupied, and the friendly service from our team that has provided a sense of comfort for you. Regarding the obstacles encountered when you stayed regarding our cutlery, we do not provide it, and for glasses in the room, you can contact the admin as stated in the information provided in the room and later the officer will deliver it to your room. The entire team always tries to provide the best for guests, thank you again and see you again at D'Carol Hotel😊🙏

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