DoubleTree by Hilton Surabaya

Hotels
8,9
/10

Very Good

1.340 reviews

What Guests Say About Their Stay

Distance To City Center (53)
Staff Friendliness (53)
Bedroom (49)
Room Space (48)
Pilipus H. J.
10,0
/ 10
One of the best new hotel. The staff was very friendly and amazingly some of them asked my name and everytime I met them they called me with my name. It was a great effort. The food taste was standard for 5 star hotel (I tried in room dining and makan kitchen) but the portion was so great. This is the first time I ate in room dining in hotel and really full. The breakfast is really complete most of everything was there except smoked salmon (but its okay it just my preference). The room was spacious. I was not stay at suite but the room was spacious. The amanities was great, but it supose to have pairs of everything since my booking is for 2 pax. But I only have one and need to request (but they just came right away). Location was great. At the city center. Near with local street food and mall. Definitely will come back again.
Suryadi S.
8,5
/ 10
I super like this hotel. So modern interior. Big space. Great Bed and pillow. Really recommended.
Enrico S. P.
8,5
/ 10
It was a nice staycation at DoubleTree. It’s located downtown. However, the street might be busy at noon due to traffic. But overall, I like staying and spending my weekend here. The bedroom is nice. I really like the heavy banquet so it’s perfectly wrapped and make myself warm during night. One thing that DoubleTree should be paying attention to, is the breakfast time. I didn't see any gloves provided by the staff. Guest could easily take the food without any gloves on, and with this pandemic situation, I felt unsafe and insecure to eat. Even though hand sanitizer are nearby, but still…. So hope doubletree can consider to provide plastic gloves
Randy S.
8,5
/ 10
Good services for staff, friendly and welcome. They give some coloring books for my daughter. Rooms, parking, foods, kids club, swimming poll, overall is good. Recommend for staycation or others.
Ivan K.
10,0
/ 10
This hotel is one of the new hotels in Surabaya. The location of this hotel is in the city center of Surabaya. this hotel interior is modern and nice, all employees at the hotel are friendly and helpful. The hotel rooms are quite large with good views of the Plaza Tunjungan, all furniture in the rooms are all new and clean but the bathroom is not too big and unfortunately there is no bath up. the restaurant at the hotel is spacious with many menu and variety of choices foods. the taste of this hotel food is good The hotel has a gym and a swimming pool with views of the plaza view
In the Area
See Map
Jl. Tunjungan 12 East Java, 60275, Genteng, Surabaya, Jawa Timur, Indonesia

Main Facilities

Read More
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
DoubleTree by Hilton Surabaya is a hotel in a good neighborhood, which is located at Genteng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Read More
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

What's around DoubleTree by Hilton Surabaya

Discover More Places
Jl. Tunjungan 12 East Java, 60275, Genteng, Surabaya, Jawa Timur, Indonesia
Others DoubleTree by Hilton Surabaya
Others 2 DoubleTree by Hilton Surabaya

Discover More About DoubleTree by Hilton Surabaya

Location


DoubleTree by Hilton Surabaya is a hotel in a good neighborhood, which is located at Genteng.

About DoubleTree by Hilton Surabaya

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

DoubleTree by Hilton Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at DoubleTree by Hilton Surabaya.

All facilities in DoubleTree by Hilton Surabaya

Others DoubleTree by Hilton Surabaya
Others

Things to Do

  • Children play area
  • Fitness center
  • Health club
  • Outdoor pool

Sports and Recreations

  • Fishing
  • Game room
  • Golf
  • Tennis

Public Facilities

  • Coffee shop
  • Elevator
  • Room service

General

  • AC
  • Swimming pool

Accessibilty

  • Accessibility equipment
  • Accessible parking

Food and Drinks

  • Bar

Transportation

  • Parking with surcharge

Connectivity

  • WiFi (surcharge)

Hotel Services

  • 24-hour Receptionist

Nearby Facilities

  • ATM/Banking

Accommodation Policy & General Information in DoubleTree by Hilton Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Available rooms at DoubleTree by Hilton Surabaya
310
Number of floors in DoubleTree by Hilton Surabaya
23
Another facilities in DoubleTree by Hilton Surabaya
Children play area, Fitness center, Health club, Outdoor pool, Fishing

Frequently asked question in DoubleTree by Hilton Surabaya

What are available facilities at DoubleTree by Hilton Surabaya?
There are top facilites at DoubleTree by Hilton Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at DoubleTree by Hilton Surabaya?
The standard check-in time at DoubleTree by Hilton Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00

More Reviews from Other Guests in DoubleTree by Hilton Surabaya

8,9
Very Good

From 1.340 reviews

Provided by travelers on
Cleanliness

9,2

Room Comfort

9,1

Meal

9,0

Location

9,1

Service and Facilites

9,0

People often mention about DoubleTree by Hilton Surabaya
All
Distance to City Center (45)
Staff Friendliness (45)
Room Space (45)
Bedroom (44)
Hotel Area (43)
Bathroom (41)
Ambiance (39)
Surroundings (38)
Family Friendly (36)
Accessibility (35)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews DoubleTree by Hilton Surabaya

Number of reviews per page
20
40
Customer reviews
S***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

8,5

/10

Reviewed 23 hour(s) ago

Staycation choices are always here, besides easy access, it is close to the city center and also comfortable.
Translated by Google Icon
See original

Find this review helpful?

A***y
icon-origin-TRAVELOKA

10,0

/10

Reviewed 3 day(s) ago

Very pleasant in terms of service, cleanliness, comfort, friendliness and proximity to Jalan Tunjungan.
Translated by Google Icon
See original

Find this review helpful?

F***i
icon-Business
Business
icon-origin-TRAVELOKA

10,0

/10

Reviewed 5 day(s) ago

Good experience staying at DoubleTree by Hilton, friendly and very supportive staff, clean room.

Find this review helpful?

Adika P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10,0

/10

Reviewed 6 day(s) ago

Strategic location, good for walking, lots of food.
Translated by Google Icon
See original

Find this review helpful?

C***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10,0

/10

Reviewed 1 week(s) ago

Room and everything was great and perfect. Food was delicious. But i need to complaint to get connecting room. I was travelling with kids and already put remarks need connecting room but the staff was not helpful until the manager allowed her to give the connecting room -.-

1 people find it helpful

D***i
icon-origin-TRAVELOKA

10,0

/10

Reviewed 1 week(s) ago

clean, comfortable, friendly service, very strategic location
Translated by Google Icon
See original

Find this review helpful?

A***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10,0

/10

Reviewed 2 week(s) ago

There is no doubt that Doubletree is the best. The hotel in Surabaya is the same as the one in Jakarta. A top 5-star hotel with a price that is very worth it. The location on Jalan Tunjungan also adds value because you can walk around at night without having to pay any more.
Translated by Google Icon
See original

Find this review helpful?

R***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9,7

/10

Reviewed 2 week(s) ago

Best service from all staff. The place is soooooooooo great. Complete facilities, very kids friendly. Will come back again another time.
Translated by Google Icon
See original

Find this review helpful?

F***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9,4

/10

Reviewed 2 week(s) ago

The twin beds are large, the AC is cold and the blankets are comfortable to use. The breakfast variety is very large and delicious. Suitable for families.
Translated by Google Icon
See original

Find this review helpful?

A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9,7

/10

Reviewed 2 week(s) ago

suitable for staycation while bringing children because the kidzone arena and swimming pool are very fun. children can stay for hours in this area. can order delicious snacks at affordable prices. for clean and comfortable rooms, the beds even though twin beds are big. complete bathroom equipment, according to its 5 stars. starting from irons, etc. are also available. and interestingly at night you can walk around Jalan Tunjungan which is now very busy, feels like Malioboro hehe, lots of interesting culinary. really fun. you guys have to try it. unfortunately yesterday I didn't get the same breakfast menu so I can't tell you about the breakfast experience. next time I want to try again which is complete with breakfast
Read More
Translated by Google Icon
See original

Find this review helpful?

M***K
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9,7

/10

Reviewed 3 week(s) ago

Close to Tunjungan Street which is an icon of Surabaya city. Comfortable, clean hotel with friendly staff service
Translated by Google Icon
See original

Find this review helpful?

Jekky f. c. n.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10,0

/10

Reviewed 3 week(s) ago

Great experience of 2 nights at DoubleTree Surabaya.

Find this review helpful?

B***i
icon-origin-TRAVELOKA

10,0

/10

Reviewed 4 week(s) ago

When I go to Surabaya, I always stay here because of the strategic location, spacious and clean rooms, cool view.
Translated by Google Icon
See original

1 people find it helpful

Wahyudi H.
icon-Business
Business
icon-origin-TRAVELOKA

10,0

/10

Reviewed 5 week(s) ago

As usual, always excellent service.
Translated by Google Icon
See original

1 people find it helpful

y***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9,7

/10

Reviewed 8 week(s) ago

Very good service and close to food center
Translated by Google Icon
See original

1 people find it helpful

d***i
icon-origin-TRAVELOKA

8,5

/10

Reviewed 9 week(s) ago

The hotel atmosphere is comfortable and clean
Translated by Google Icon
See original

Find this review helpful?

T***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9,4

/10

Reviewed 9 week(s) ago

The most memorable staycation experience at a 5-star hotel in Surabaya among other 5-star hotels. Always be successful. Keep maintaining the comfort and friendliness of the team 👍
Translated by Google Icon
See original

2 people find it helpful

Profile Picture
Herlina R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10,0

/10

Reviewed 9 week(s) ago

all staff are very friendly, service is very good, Saturday and Sunday get free kids activity which is fun, swimming pool is clean. want to go anywhere close. thank you doubletree ❤️
Translated by Google Icon
See original

Find this review helpful?

N***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10,0

/10

Reviewed 10 week(s) ago

🏨 Staying at DoubleTree by Hilton Surabaya! 🌟 First stop on our hotel hopping journey – DoubleTree by Hilton Surabaya! 🛎️✨ Located at the famous Jalan Tunjungan, this hotel is perfect for exploring the city. And the best part? Tunjungan Plaza is just a short walk away – with six towers to cover, it’s a shopper’s paradise! 🛍️ 🌅 Morning Bliss: Waking up to a marvelous breakfast spread! From local delights to international favorites, it’s a feast to remember. 🍽️ 🍽️ Intriguing Food Finds: 🥤 Bir Pletok – A traditional spiced drink (non-alcoholic!) that’s super refreshing. 🍛 Nasi Kucing – No, it’s not for cats! 🐱😂 It’s a mini portion of rice with side dishes, perfect for a light meal. 🧉 Jamu Gendhong – A traditional herbal drink carried around in a basket, known for its health benefits. Loving the mix of history, comfort, and great food! #DoubleTreeSurabaya #HotelHopping #TunjunganVibes #SurabayaEats #TravelCaraSendiri
Read More

Find this review helpful?

Maria A. N. H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9,1

/10

Reviewed 12 week(s) ago

Everything is ok when staying at this hotel ☺️ and it is on the hotel list when returning to Surabaya
Translated by Google Icon
See original

Find this review helpful?

Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 DoubleTree by Hilton Surabaya

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.